I ordered in-store at 9:20am EDT on 9/14 and both WHT and BLK 16bg showing back ordered on the order status.
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ATT iPhone 5 Pre-order thread
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I ordered in-store at 9:20am EDT on 9/14 and both WHT and BLK 16bg showing back ordered on the order status.
Thought I would throw in my two cents as many of you have helped me out.
Friday
Ordered premier on Friday at 7:30 AM Central time. Immediately received email conformation.
Saturday
I checked the status and noticed it said "Attention"
Tried to call but my call was disconnected each time. Received 3 emails that evening notifying me of the "Attention" status. Go to ATT store, they cant access online system so no help.
Sunday
Called Premier when they opened in the morning, "call volume too high try again later" message.
Monday
Call again that morning when they opened. 2 Hour 15 minute wait time on hold. Very difficult to understand woman tells me I have to cancel in order to get things processed. I said fine, cancel me and I'll re-order. She says ok and hangs up on me.
I notice later in the afternoon my status still said "Attention" Just for kicks I called again, only 1 hour on hold this time. A very nice lady said I had not been canceled and that my issue was that my billing address absolutely had to match my shipping. She offered to fix it, I agreed and gave her my info. She told me I'd have a confirmation email within 24 hours.
Tuesday.
By 2:00 pm I still had no confirmation email and the status was still "Attention"
I call again, record hold time of 5 minutes. They pulled out the Navy Seals of customer service or something because that was Jimmy Johns fast. Another nice lady, said my billing address was never changed. Although they can make changes to info as customer service reps they can't save it. She got another lady on the phone from their account services dept. She updated my account to get addresses matching. Within about 30 seconds my status changed to "
pre-order processing" She said that status will not change until my phone ships. I also will not get any further emails from them until it ships. Also to note, my charge on my credit card went through immediately in full once she changed the address. I still have 2 1$ holds on the account from ATT pinging them at various times. I asked if I was bumped from my place in line, she said as long as I fixed it this soon I should be fine. We'll see.
Friday
Ordered premier on Friday at 7:30 AM Central time. Immediately received email conformation.
Saturday
I checked the status and noticed it said "Attention"
Tried to call but my call was disconnected each time. Received 3 emails that evening notifying me of the "Attention" status. Go to ATT store, they cant access online system so no help.
Sunday
Called Premier when they opened in the morning, "call volume too high try again later" message.
Monday
Call again that morning when they opened. 2 Hour 15 minute wait time on hold. Very difficult to understand woman tells me I have to cancel in order to get things processed. I said fine, cancel me and I'll re-order. She says ok and hangs up on me.
I notice later in the afternoon my status still said "Attention" Just for kicks I called again, only 1 hour on hold this time. A very nice lady said I had not been canceled and that my issue was that my billing address absolutely had to match my shipping. She offered to fix it, I agreed and gave her my info. She told me I'd have a confirmation email within 24 hours.
Tuesday.
By 2:00 pm I still had no confirmation email and the status was still "Attention"
I call again, record hold time of 5 minutes. They pulled out the Navy Seals of customer service or something because that was Jimmy Johns fast. Another nice lady, said my billing address was never changed. Although they can make changes to info as customer service reps they can't save it. She got another lady on the phone from their account services dept. She updated my account to get addresses matching. Within about 30 seconds my status changed to "
pre-order processing" She said that status will not change until my phone ships. I also will not get any further emails from them until it ships. Also to note, my charge on my credit card went through immediately in full once she changed the address. I still have 2 1$ holds on the account from ATT pinging them at various times. I asked if I was bumped from my place in line, she said as long as I fixed it this soon I should be fine. We'll see.
Good news for me I think. My two phones just when from 1 to 0 on back order. I ordered one 64 GB in black and one 64 GB in white from my local store at 9:10 am EDT Friday morning.
So based on what I have read in multiple threads my phones should be here Friday. We shall see.
So based on what I have read in multiple threads my phones should be here Friday. We shall see.
good news for me!!! ordered at 745 CT 16GB black just went to 0 in backorder 5 mins ago! My order date on ATT website says 9/15, premier says 9/14.
Hey all, so here's my story.... I didn't know about the good link that shows the backordered or not status until about 20 mins ago, and sadly saw that mine was backordered (White 32gig)... BUT
mine literally JUST updated to 0 in the last 5 minutes!! I went back to the site to look at something else on there, and saw the 1 was changed to a 0 -- so... yeah, excited
D
still somewhat skeptical until I see an actual tracking number, but hopeful....
Also, here's some hopeful words... though we never know if the things customer service peeps tell us are truly accurate...
BEFORE learning about the "better" order status search link from this thread, I was on chat with someone in AT&T premier, and she told me this:
"Orders placed before 9am Pacific on 9/14/12 will ship by 9/21/12. Orders placed after this time will ship in 14-21 business days. Once your order is set to be shipped. You will receive an email with a tracking number once your order is being shipped."
so there's some hope...?
mine literally JUST updated to 0 in the last 5 minutes!! I went back to the site to look at something else on there, and saw the 1 was changed to a 0 -- so... yeah, excited
D still somewhat skeptical until I see an actual tracking number, but hopeful....
Also, here's some hopeful words... though we never know if the things customer service peeps tell us are truly accurate...
BEFORE learning about the "better" order status search link from this thread, I was on chat with someone in AT&T premier, and she told me this:
"Orders placed before 9am Pacific on 9/14/12 will ship by 9/21/12. Orders placed after this time will ship in 14-21 business days. Once your order is set to be shipped. You will receive an email with a tracking number once your order is being shipped."
so there's some hope...?
Again, how are people sure that "0" in the backorders column means they will get it on Friday? I ordered at 7:30 AM on the 14th, but had problems with my CC that I was never informed about (premier) that were resolved after calling and being on hold for 3 hours Saturday. My premier order says 9/14, my AT&T status says 9/15 because of the CC issue. BUT I have "0" in the backorder column. I only got the first confirmation immediately after the 7:30 AM EST order. I also have a full charge (pending) on my CC since Saturday or Sunday. Thoughts?
you look good to go for friday from what seems to be happening. 0 in backorder seems to be good sign. no promises
Stupid question but where are you guys seeing this? I see nothing about back order on AT&T order status page.
Hey all, so here's my story.... I didn't know about the good link that shows the backordered or not status until about 20 mins ago, and sadly saw that mine was backordered (White 32gig)... BUT
mine literally JUST updated to 0 in the last 5 minutes!! I went back to the site to look at something else on there, and saw the 1 was changed to a 0 -- so... yeah, excited
still somewhat skeptical until I see an actual tracking number, but hopeful....
Also, here's some hopeful words... though we never know if the things customer service peeps tell us are truly accurate...
BEFORE learning about the "better" order status search link from this thread, I was on chat with someone in AT&T premier, and she told me this:
"Orders placed before 9am Pacific on 9/14/12 will ship by 9/21/12. Orders placed after this time will ship in 14-21 business days. Once your order is set to be shipped. You will receive an email with a tracking number once your order is being shipped."
so there's some hope...?
Let's hope so. I ordered within that window, still showing backorder. But my billing contract now shows another 2-yrs so that processed.
Okay so I just realized that the order status website says the date ordered was 9/15/12. Why why why would it say this? I ordered 6am CST on 9/14/12. I just checked and also did not get billed until the 15th either
EDIT
I ASSUME that even if you preordered before 9am on 9/14 BUT your order status says Date ordered: 9/15/12 you WILL NOT receive it Friday. Someone want to tell me otherwise, go ahead. It makes a lot of sense though, even if we do not know why it was pushed a day
EDIT
I ASSUME that even if you preordered before 9am on 9/14 BUT your order status says Date ordered: 9/15/12 you WILL NOT receive it Friday. Someone want to tell me otherwise, go ahead. It makes a lot of sense though, even if we do not know why it was pushed a day
we don't "know"... but it's a best guess.... and it's at least some kind of update/action for some of us...
BTW, forgot to add that I ordered mine the 14th at 4:45am Pacific Time... recieved confirm email and CS emails within a few minutes... did not have any cc issues, etc, but premier site shows order completed on the 15th.
EDITED: I meant CS emails (customer service)
BTW, forgot to add that I ordered mine the 14th at 4:45am Pacific Time... recieved confirm email and CS emails within a few minutes... did not have any cc issues, etc, but premier site shows order completed on the 15th.
EDITED: I meant CS emails (customer service)
my story
After reading these threads for the last two days and getting more and more depressed I will give you my story. Ordered at 9:45 am on friday. I ordered through reg site but it came up premier. So order date was 14th but shows up 15th. Came up under back order 20 minutes ago...still. Checked it one more time just now and it came up under order not back order...Only received one email after order. I hope I am good!!!!!
After reading these threads for the last two days and getting more and more depressed I will give you my story. Ordered at 9:45 am on friday. I ordered through reg site but it came up premier. So order date was 14th but shows up 15th. Came up under back order 20 minutes ago...still. Checked it one more time just now and it came up under order not back order...Only received one email after order. I hope I am good!!!!!
Does anyone ever read all of the previous threads?
Read this thread: https://forums.macrumors.com/threads/1444002/
Status: Attention -- Disaster
I have a pretty awesome story with regards to the "STATUS: ATTENTION":
I have been dealing with this since early Sunday morning. Once I finally got someone (averaging about 45 minute waits on the premier service number), I was told I needed to go into a store to verify my id.
After visiting 3 different stores, I learned a lot about how the credit authorization works and have very little faith that my problem is addressed despite being told by someone on the premier line today that, "The order was fine, it just needed to go through auto-processing..."
What seems to be happening is that the status: attention can be caused for a variety of reasons. In my specific case, it was because I was opening a new account and had to have a credit check done. When this is the case, they assign a reference # to the credit check and associate it with the order. If they can't validate over the phone, they send you to a store.
The problem is, at the store they can't edit the original reference - they have to create a new one.
The first visit to the store, I didn't realize this and happily left thinking the validation was done (this was sunday morning). Monday morning when my status still said 'ATTENTION', I called in to the premier line and was told they saw no note on my account to accept the reference and I still needed to go to a store for authorization.
The second store visit is where I figured out what was actually going on. A manager at the store was doing his best to help me and finally convinced one of the credit people that he needed to get the original reference approved. Unfortunately, when the guy tried to approve it he got an error he had never seen before and I left armed with the credit reference numbers that I could try and give to the premier folks myself.
After calling the premier people again with the plan to give them the reference numbers and explain the whole thing, I was disconnected 3 separate times when the origin rep tried to connect to the credit people.
I visited a third store after this hoping that they may have a direct line with better support. Unfortunately, they had the same premier number I did and I experienced the same result as the second store visit when trying to authorize with the credit people via the store associate's line.
Finally, I called premier again this morning and the rep acted like nothing was wrong at all? Despite my skepticism the rep claimed all he needed to do was go through the auto processing process I mentioned earlier. He said once it finished I would get a confirmation email and everything would be good to go.
That was almost 12 hours ago and my status still says 'ATTENTION' and I have received no email. He said it should be updated within 24 hours, but I am very reluctant to believe anything I have been told by anyone other than the manager at the second store.
I am already resigned to the fact that I will be waiting in line Friday morning. I t has been the most disastrous customer experience I have ever had in my life, but for some reason I can't let it go - I will probably call again tomorrow morning when my status still hasn't changed.
The best part is, the manager at the second store showed me the notes on my account and everything was documented at an incredible level of detail. There were multiple pages recording the hours of time I have spent dealing with this. It should have thought to ask him to print it out.
So I FINALLY got through to someone from Premier on the phone, and was able to correct my billing information (they were trying to put my CC through using my shipping/work address, which is why it failed.)
The CSR assured me that I won't lose my place in the queue -- he saw, correctly, that I had ordered the phone "3 days, 3 hours, and xx minutes ago." He said that is the queue order using for shipping and I should still be OK. Heck, even if it doesn't come on Friday, if it comes Monday/Tuesday I'll be thrilled. I'm also a short hop from the UPS/Fedex hubs in Louisville and Memphis (I'm in Birmingham, Alabama) which might help my chances.
Just got off the phone with him 5 minutes ago, and so my order status hasn't changed yet, nor have I received another confirmation email. I'm going to try and be patient and not refresh the order page every 30 seconds.
But maybe, just MAYBE, I've avoided having to go stand in line on Friday. (fingers crossed)
I have a pretty awesome story with regards to the "STATUS: ATTENTION":
I have been dealing with this since early Sunday morning. Once I finally got someone (averaging about 45 minute waits on the premier service number), I was told I needed to go into a store to verify my id.
After visiting 3 different stores, I learned a lot about how the credit authorization works and have very little faith that my problem is addressed despite being told by someone on the premier line today that, "The order was fine, it just needed to go through auto-processing..."
What seems to be happening is that the status: attention can be caused for a variety of reasons. In my specific case, it was because I was opening a new account and had to have a credit check done. When this is the case, they assign a reference # to the credit check and associate it with the order. If they can't validate over the phone, they send you to a store.
The problem is, at the store they can't edit the original reference - they have to create a new one.
The first visit to the store, I didn't realize this and happily left thinking the validation was done (this was sunday morning). Monday morning when my status still said 'ATTENTION', I called in to the premier line and was told they saw no note on my account to accept the reference and I still needed to go to a store for authorization.
The second store visit is where I figured out what was actually going on. A manager at the store was doing his best to help me and finally convinced one of the credit people that he needed to get the original reference approved. Unfortunately, when the guy tried to approve it he got an error he had never seen before and I left armed with the credit reference numbers that I could try and give to the premier folks myself.
After calling the premier people again with the plan to give them the reference numbers and explain the whole thing, I was disconnected 3 separate times when the origin rep tried to connect to the credit people.
I visited a third store after this hoping that they may have a direct line with better support. Unfortunately, they had the same premier number I did and I experienced the same result as the second store visit when trying to authorize with the credit people via the store associate's line.
Finally, I called premier again this morning and the rep acted like nothing was wrong at all? Despite my skepticism the rep claimed all he needed to do was go through the auto processing process I mentioned earlier. He said once it finished I would get a confirmation email and everything would be good to go.
That was almost 12 hours ago and my status still says 'ATTENTION' and I have received no email. He said it should be updated within 24 hours, but I am very reluctant to believe anything I have been told by anyone other than the manager at the second store.
I am already resigned to the fact that I will be waiting in line Friday morning. I t has been the most disastrous customer experience I have ever had in my life, but for some reason I can't let it go - I will probably call again tomorrow morning when my status still hasn't changed.
The best part is, the manager at the second store showed me the notes on my account and everything was documented at an incredible level of detail. There were multiple pages recording the hours of time I have spent dealing with this. It should have thought to ask him to print it out.
Did you accept the T&C email right after you ordered or did you accept it on the 15th? I heard that it wont start the actual process until thats accepted so maybe that is why the date is different? If you ordered on the website you actually accepted terms and conditions before you finalized the order
Hope this helps
After reading these threads for the last two days and getting more and more depressed I will give you my story. Ordered at 9:45 am on friday. I ordered through reg site but it came up premier. So order date was 14th but shows up 15th. Came up under back order 20 minutes ago...still. Checked it one more time just now and it came up under order not back order...Only received one email after order. I hope I am good!!!!!
Pressing F5 like crazy. Seems like alot of the 7-10 am EDT Premiers are finally coming off of backorder. Hopefully I'm soon!
I am on the same boat as you. I ordered at 7:28 EST, received my confirmation email with "as soon as 9/21" date, didn't receive any text, money has been on hold since 09/15, received CSS email in 09/16 and backordered quantity is 1 ever since! I have seen people ordering after me move from 1 to 0
(I am a Premier btw). Just had a chat with a service rep and like many people have already posted here, she said the internal email they received had 9am as the "cut off" time. I didn't ask her if it was PST or EST. I believe it's PST as everyone's been saying here. She also said she thinks I made the cut off time and I may be able to get the phone by 21st. But I am not counting anything until I see a movement in backorded quantity UPDATE:
Backorder just changed to 0 at 8:40 pm EST.
Last edited:
How are some of you guys that ordered later than I did getting changed to 0 in the backordered column? I ordered a 16gb white at 3:03 am est on the 14th and its still backordered. I called CSR and she gave me the number 888-333-6651 to track my order and it says that it is processing and already shipped to warehouse. But when I track with 611 it says its backordered.
She also said that people who ordered before 11 am will get their phones shipped out on the 21st so I don't think she knows what she is talking about.
She also said that people who ordered before 11 am will get their phones shipped out on the 21st so I don't think she knows what she is talking about.