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ATT iPhone 5 Pre-order thread

braindead5400 said:
I wonder how likely this is. I've noticed that there are far fewer people with shipping confirmations indicating that they ordered in the central time zone (there are a couple but they're vastly outnumbered). Perhaps the Illinois shipping center (I believe someone stated that there's one) hasn't started moving things yet. So far I haven't seen anyone say their phone is originating from Illinois.
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I'm hoping this is the key for me at least...
 
whsbuss said:
No problem.... did you have shipping to the store? I did and still back-ordered. Someone earlier said he stopped at the store the other day, same situation as us, and they said if ordered before 11am EDT it would arrive on the 21st. Sure hope so.
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No I had them ship it to my house. Maybe they'll change sometime today? I sure hope so. I'd feel loads better if it'd just come off backorder.
 
jd0513 said:
I am in your exact scenario. I ordered Friday around 7PM EST, due to incompetence from ATT. I was authorized to have my upgrade date pushed up 3 weeks several days before the preorder release. Everything was noted on my account, the only stipulation was I had to call and I couldn't order online. So I called on friday at around 6 AM. After being on hold for 3 hours I got through to a rep who refused to push up my upgrade date by 3 weeks. I spoke to her supervisor who also refused. Obviously at that point, being at work I couldn't call back or spend much longer on the phone to flip out. Instead I just called when I got home that night and the ATT rep apologized for the people who I spoke to that morning and said they should not have handled themselves that way. So I got my order through, like you did, but now I most likely have to way 2 weeks to get it. I'll keep my hopes up of getting it earlier though.

***I have the 9/17 order date as well, even though i ordered it on 9/14. Makes no sense.
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I'm same boat as you guys. I ordered the phone on 9/14 around 9am EST. I immediately got the confirmation email that said the phone get to me as soon as 9/21. Over the weekend, the status changed to attention and since premier is closed over the weekend, I ended up talking to them on Monday. Now, on the premier status page (accessed via the link in the email) the order date is 9/14. However, the order day is 9/17 on other status page. I spoke with couple of CSRs over the 3 day period and everyone gives me different information and no one commits to any date. I've heard -- if you didn't get any delayed shipment email then you're good to you ordered after 8.30am EST so your order is delayed 14-21 weeks to everything is good you should get shipment notification soon.

At this point, the phone is on backorder but lets see if things change. I'm never going to order from ATT. My brother ordered from APPLE and he is tracking his phone as it makes it way.
 
Shipped, no tracking number. 4:45am EST
 

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212Pilot said:
I just got off the phone with AT&T Order customer service. I have a confirmed order from 10 minutes after pre-orders began. My order status shows processing with shipped on the 16th and no tracking info. When I called the rep told me that AT&T had not received their shipment so my order won't be shipped until the 21st.
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C'mon. At this point why is anyone believing anything a CSR agent says about iPhone orders. In the past 3,000 plus posts in just this tread they've been proven to not have a clue. If you ordered 10min after the online ordering began and your order is otherwise in good shape from ATT's perspective I'm going to bet you'll rec'd on 9/21.
 
What does this mean?

I went to my order status and it says "Shipped" in the
Status column, quantity ordered "1", quantity
shipped "1" and quantity back ordered "O".
No carrier or tracking info. I ordered online on AT&T
site at 5:37 a.m. EST and got a confirmation
page but no email. Called AT&T rep later
that morning, credit card zip code was wrong (I
moved). Rep typed in order for me manually
and got comformation email at 10:10 a.m. for
the white 32 GB. So has my iPhone
5 shipped?? #
 
as of just now both orders of Iphone 5 said shipped, but still no tracking no. but at least they are shipped!! Hopefully I will get tracking no later today!!:) I ordered both my iphone white 16gb on 9-14-12 @ 12:55am PST.
 
After reading through most of this thread, I have come to the conclusion that no one has any idea what the hell is going on.

BTW, I'm in the "shipped but no tracking number yet" boat. At this point I am just crossing my fingers for a Friday delivery.
 
dearfriendx said:
From what I've heard, 16GB models were stockpiled in the US. Those are being handled by FedEx at Nashville. 32/64GB models came from China. Those are being handled by UPS and held at Louisville.
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I preordered a 16Gb black one. I also have a UPS tracking number. Hmmm
 
Tramer22 said:
I went to my order status and it says "Shipped" in the
Status column, quantity ordered "1", quantity
shipped "1" and quantity back ordered "O".
No carrier or tracking info. I ordered online on AT&T
site at 5:37 a.m. EST and got a confirmation
page but no email. Called AT&T rep later
that morning, credit card zip code was wrong (I
moved). Rep typed in order for me manually
and got comformation email at 10:10 a.m. for
the white 32 GB. So has my iPhone
5 shipped?? ��
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it says shipped but no tracking no still a very good sign at least shipped not backorder or no updates right? I am sure you will have it just to think about it they have thousands of orders need to process at least is out !!
 
E-mail from today.

Then my order status... I'm lost.

Plus it says ordered on the 15th, when I ordered at 6:27am EST on the 14th.
 

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braindead5400 said:
I wonder how likely this is. I've noticed that there are far fewer people with shipping confirmations indicating that they ordered in the central time zone (there are a couple but they're vastly outnumbered). Perhaps the Illinois shipping center (I believe someone stated that there's one) hasn't started moving things yet. So far I haven't seen anyone say their phone is originating from Illinois.
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I can't see where my phone is originating because I have no shipping number, but I do know theres a HUGE FedEx hub in Chicagoland. I live in Chicago and my white 32g IPhone SAYS shipped. Again, no tracking number to see from where. I'd imagine if there's an IL distribution center it'd be coming from there...
 
Retail

I order mine in the retail store 10:00am set just as it open. My back-order is still 1. I think I will wait to Thursday to see if it has any change. THe money has already been return to my CC. :confused::confused:
 
Solfeggio4 said:
After reading through most of this thread, I have come to the conclusion that no one has any idea what the hell is going on.

BTW, I'm in the "shipped but no tracking number yet" boat. At this point I am just crossing my fingers for a Friday delivery.
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I checked my status this morning around 7:00am PST still nothing but just at 10:00am PST it said shipped for both of my phones even there is no tracking no still very good sign that we will receive them on friday!! Better than backorder qty or no updates whatso ever
:)
 
I heard from an AT&T insider that every time you call Customer Service to inquire about your order they push your delivery back by one business day. So some of you may not be getting your iPhone for quite a while. :apple:

/mild sarcasm off
 
msupreme2284 said:
I'm same boat as you guys. I ordered the phone on 9/14 around 9am EST. I immediately got the confirmation email that said the phone get to me as soon as 9/21. Over the weekend, the status changed to attention and since premier is closed over the weekend, I ended up talking to them on Monday. Now, on the premier status page (accessed via the link in the email) the order date is 9/14. However, the order day is 9/17 on other status page. I spoke with couple of CSRs over the 3 day period and everyone gives me different information and no one commits to any date. I've heard -- if you didn't get any delayed shipment email then you're good to you ordered after 8.30am EST so your order is delayed 14-21 weeks to everything is good you should get shipment notification soon.

At this point, the phone is on backorder but lets see if things change. I'm never going to order from ATT. My brother ordered from APPLE and he is tracking his phone as it makes it way.
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I am in the same exact situation. Did you order a 32GB Black? I did and it still shows as 1 on backorder. The only email I have is the conformation email that says as soon as the 21st. After this I will NEVER ORDER FROM ATT AGAIN!. Apple or not at all. So any hope for the group of us in this situation? Or were we royally shafted by ATT?
 
AT&T is really confusing! I ordered my iPhone 5 16GB Black at 7:30 AM ET on the 14th via Premier. I also received my confirmation email at 7:36 AM ET. As of right now my page still looks like this:
1tqXg.jpg


However last night, I received this email indicating it was reserved and would be received as soon as Sept 21st:
VKthU.png


:confused::confused::confused:
 
ryanmcv said:
5am PST through Premier. 64GB black. I had a pending charge on my credit card for the full amount, but as of today, it is no longer there. I received an email from Premier last night saying that my phone would arrive "as soon as September 21."
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I just noticed my charge for my phone has been credited back to my account, I hope they didn't cancel my order. I'm going to my at&t store in a little to get to the bottom of it.
 
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