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ATT iPhone 5 Pre-order thread

wvu said:
Alright, so I'm starting to panic a little bit.

Ordered my phone at exactly 9:40am EST on Friday 9/14. Never got the 1st confirmation email, but I did get the second which said

"Your att.com order ************ has been processed"


Congratulations! With AT&T, you get the nations’ fastest mobile broadband network* and the best coverage worldwide - more phones that work in more countries**.


We have processed your order and it has been sent to our warehouse for shipment.

Your order cannot be changed or canceled at this time.

We’ll send you a confirmation email as soon as your order ships. Check your order status online at www.att.com/wirelessorderstatus<http://www.att.com/wirelessorderstatus>. Note if your order was placed within the past 24 hours, the order information may not yet be available.

Thank you,

AT&T


It then proceeded to list my order number, phone number associated with the purchase and said "Pending Shipment"
--------------------------------------------------------------------

A day or so later, my phone was charged for the 32gb Black phone but it was in pending. Yesterday, that charge disappeared (I'm guessing you don't get charged until it actually ships).

My order status currently says "Pending Shipment" but it also says it's now back-ordered, which it didn't say yesterday morning.

Should I panic? I don't understand why I never got that first confirmation email but I did get the second one. And when I ordered, on the website before I got to the checkout page it said delivered on 9/21/12.


Can anyone help me out? Thanks.
Click to expand...

Same boat as you... My charge is still pending though
 
mishellie30 said:
I can't see where my phone is originating because I have no shipping number, but I do know theres a HUGE FedEx hub in Chicagoland. I live in Chicago and my white 32g IPhone SAYS shipped. Again, no tracking number to see from where. I'd imagine if there's an IL distribution center it'd be coming from there...
Click to expand...

most probably. i also heard att has a warehouse in chicago.
 
tek1972 said:
I'm curious, did everyone who ordered on the 14th receive this date on the bottom of their confirmation email?

Great news – your new iPhone will ship soon!
What happens next:
Your order will arrive on 9/21/12
We’ll send a confirmation email when it’s ready
You can check your order status online anytime
You can check your order status online anytime

Or did this email go out with different dates?

I'm trying to figure out if everyone got this generic email and the date means nothing,

Thanks
Click to expand...
Im thinking that unfortunately it means nothing, I ordered my phone at 9:00 PM on the 14th (I know..). And i received that same email. Im still on backorder.
 
Wawa980 said:
as of just now both orders of Iphone 5 said shipped, but still no tracking no. but at least they are shipped!! Hopefully I will get tracking no later today!!:) I ordered both my iphone white 16gb on 9-14-12 @ 12:55am PST.
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Solfeggio4 said:
After reading through most of this thread, I have come to the conclusion that no one has any idea what the hell is going on.

BTW, I'm in the "shipped but no tracking number yet" boat. At this point I am just crossing my fingers for a Friday delivery.
Click to expand...

mishellie30 said:
I can't see where my phone is originating because I have no shipping number, but I do know theres a HUGE FedEx hub in Chicagoland. I live in Chicago and my white 32g IPhone SAYS shipped. Again, no tracking number to see from where. I'd imagine if there's an IL distribution center it'd be coming from there...
Click to expand...

solarguy17 said:
Same boat. Been that way since 8Est this morning.
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Many of us found our tracking numbers here. Good luck. https://www.wireless.att.com/order_status/order_status.jsp?
 
Taka said:
AT&T is really confusing! I ordered my iPhone 5 16GB Black at 7:30 AM ET on the 14th via Premier. I also received my confirmation email at 7:36 AM ET. As of right now my page still looks like this:
Image

However last night, I received this email indicating it was reserved and would be received as soon as Sept 21st:
Image

:confused::confused::confused:
Click to expand...

This is the exact same status I have, I ordered the same time you did but what's disturbing is they credited my card back for the charge.
 
omg just checked my order status and it says shipped! I'm so happy!

preordered 32GB iphone 5 black at retail store at 9:00AM EST in Puerto Rico!!
 
Mine shows this: (attached image)

And still pending on my CC, so based on my online shopping experience, this means that there's a tracking number assigned but not dropped/picked-up the "package" yet.

I have my fingers crossed..
 

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So many premier accounts here.
I really hope ATT processes the orders on a FCFS basis.
no preference given.
 
xenaki said:
I preordered at 7:35 AM EST on 9/14 and I just got an email saying that the phone would be delivered in 14-21 days! Not happy!!!
Click to expand...

Basically same situation here, ordered around 7:30am EST on Friday. 64GB black. Everything looked good (got the immediate e-mail saying it would ship 'as soon as' the 21st, etc). Just got an e-mail saying it "will ship in approximately 14 ? 21 business days" (the question mark was actually there in the all-text e-mail).

So here's where it gets good. I log in to the order status page, and status is now "shipped" with a UPS tracking number (even though I could swear I picked FedEx during checkout). The best part? The tracking number is for a package that was delivered to a lady in Ohio on 7/23. (The package was "Left At: Met Customer Woman".)

So in short, don't worry too much about what anyone says until Friday afternoon. I know I can't help but laugh.
 
Anyone who's phone has shipped that has a tracking number from Fedex/UPS, can you check the tracking reference and see if its the order number or phone number or something? My phone's have shipped but I don't have a tracking number so hoping to figure out how the reference is assigned. Thanks
 
swarmster said:
Basically same situation here, ordered around 7:30am EST on Friday. 64GB black. Everything looked good (got the immediate e-mail saying it would ship 'as soon as' the 21st, etc). Just got an e-mail saying it "will ship in approximately 14 ? 21 business days" (the question mark was actually there in the all-text e-mail).

So here's where it gets good. I log in to the order status page, and status is now "shipped" with a UPS tracking number (even though I could swear I picked FedEx during checkout). The best part? The tracking number is for a package that was delivered to a lady in Ohio on 7/23. (The package was "Left At: Met Customer Woman".)

So in short, don't worry too much about what anyone says until Friday afternoon. I know I can't help but laugh.
Click to expand...

Did you order through Premier or the regular AT&T site?
 
Ordered one 16GB white and one 32gb black via phone (business care/Premier whatever) on Friday 9/14 at 10:45AM EST. Accepted the T&C right away (10:55am). Next day (9/15) I received an email saying that my order will ship in 14-21 days and my order status pages both show 9/15 as the order date and both are on backorder. I am PISSED. But, after calling CSRs, one guy gave me a $25 credit for my inconvenience. So that was nice.
 
zekkragnos said:
omg just checked my order status and it says shipped! I'm so happy!

preordered 32GB iphone 5 black at retail store at 9:00AM EST in Puerto Rico!!
Click to expand...

It could be that shipping location is what determines when an order is processed.
 
My status also says Ship date 9/17 via UPS as the carrier. No tracking yet and shows processing. I'll update if it changes to show a tracking #.
 
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