Swing by your local store on Friday. You may be surprised by how much stock they are diverting to the physical outlets. Then just cancel your online order.
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ATT iPhone 5 Pre-order thread
- Thread starter ozziegn
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Swing by your local store on Friday. You may be surprised by how much stock they are diverting to the physical outlets. Then just cancel your online order.
The same thing happened to me. I had a pending charge on my credit card for the full amount since last Friday, and this morning I noticed that it was gone. Sometime after that, my order status changed to "shipped" and now the pending charge is back on my credit card. Maybe your order is in the process of being shipped.
Don't feed the trolls.
We like discussing order status. It's fun.
That said, anyone have a example reference number on FedEx? How is it constructed? Combination of phone+reference number? Order number?
This was my thinking but just wanted to confirm. Seems like I am the opposite of some orders. Others are saying Shipped but no Tracking. Mine says Processing with a ship date of 9/17.
AT&T accidentally canceled my first order. I ordered 10 minutes after launch, so guess what? I complained and I had every right too. I then argue with them to the point where they credit my account $100 and re-order the phone. You are blind or ignorant if you think this thread is only about tracking numbers and needless complaints. People come here with their stories which can help others in the process of finding an order, seeing if they should contact AT&T if they have similar issues, or maybe we just like hearing these stories and letting the author know we feel for them.
The posts this thread does not need is yours. You are the epitome of your own complaint.
I love discussing it too.....I just don't understand why people are on this thread and they keep calling the CSRs, asking them the same questions over and over.
On the other note....mine is being shipped UPS for Friday delivery and my number has no combination/phone number/order number at all.
I am certainly not in panic mode, but i am rather annoyed that i ordered 2 hours before you, ordered the same phone, and ordered through premier, and you are getting updates/shipped before me.. i think this is AT&T's way of getting back at all the premier customers for having to give them service discounts every month lol. They actually just upped my discount from 15% to 17% a few weeks ago out of the blue, so they must not like me
So here's a bit of interesting news...
I ordered a three iPhone 5's in this order
1) Friday morning: 32 Gb black from AT&T premier online upgrade
2) Friday morning: 16 Gb black from AT&T premier online upgrade
3) Saturday morning: 32 GB white from AT&T telephone sales as new add on line
Today my online order status shows that phones #2 and #3 have already shipped! The #1 phone I ordered is still listed as "in process". It was the first order placed and the first to have payment preprocessed...
Of all of them I was not expecting the 3rd phone for another 2-3 weeks as I ordered late Saturday.
I'm kinda bummed that the first one is still not shipped as THAT is supposed to be my phone. The other two are for my wife and my sister in law!! My wife could actually care less whether she got an iPhone 5 and I actually forced her to upgrade her iPhone 4...
Such is my luck!
I ordered a three iPhone 5's in this order
1) Friday morning: 32 Gb black from AT&T premier online upgrade
2) Friday morning: 16 Gb black from AT&T premier online upgrade
3) Saturday morning: 32 GB white from AT&T telephone sales as new add on line
Today my online order status shows that phones #2 and #3 have already shipped! The #1 phone I ordered is still listed as "in process". It was the first order placed and the first to have payment preprocessed...
Of all of them I was not expecting the 3rd phone for another 2-3 weeks as I ordered late Saturday.
I'm kinda bummed that the first one is still not shipped as THAT is supposed to be my phone. The other two are for my wife and my sister in law!! My wife could actually care less whether she got an iPhone 5 and I actually forced her to upgrade her iPhone 4...
Such is my luck!
You know what they say...the definition of insanity is doing the same thing over and over and expecting different results.
Now showing Ship Date 9/17 with FedEx tracking Number
Ordered 64GB Black at 3:25am 9/14 on Premier site.
Now showing In Progress, Ship Date 9/17
Tracking number not yet in FedEx database.
Ordered 64GB Black at 3:25am 9/14 on Premier site.
Now showing In Progress, Ship Date 9/17
Tracking number not yet in FedEx database.
ive been pretty calm the whole time. just annoyed i guess. i dont mind not getting the phone friday. obviously i want to. but if i dont, its not the end of the world. i just wish ATT made it clear exactly what was going on.
people who ordered hours after me have already been "shipped". and mine has been stuck on back-ordered since last friday :/
it seems there is no pattern as to what the heck they are doing.
i dont mind not getting the phone friday. obviously i want to. but if i dont, its not the end of the world. i just wish ATT made it clear exactly what was going on.people who ordered hours after me have already been "shipped". and mine has been stuck on back-ordered since last friday :/
it seems there is no pattern as to what the heck they are doing.
1st time poster here... and 1st iPhone.
My cell phone came up for renewal a couple months ago and decided I'd get the iPhone5 when released. I was wanting to buy local to help out my communitity and stopped by the "AT&T" store versus buy it on AT&T's site or Apple.com. I gave them my name on Thursday the 13th and handed them $25 for them to put me on the pre-order list for a black 32GB iPhone5. I learned yesterday the the "AT&T" store I pre-ordered at was not actually an AT&T corporate store, but an "authorized AT&T retailer". I never thought to even question what they were. I'm not even sure if that matters. I do know that I see no charges on my credit card, or see any orders on the wireless.att.com site.
I have no idea what time on Friday they placed the pre-order, but I do know I was #6 on a list that was at 25 as of Thursday the 13th. When I asked what time they placed the order, no one knew. (huh?!?)
I was unable to reach the "AT&T" store by phone so I called the other AT&T store in town, which is where I learned that they were the corporate AT&T store and the other store was an authorized retailer (where I gave them $25). I was told by the rep there that Apple ships two sperate orders, one for customers to buy that day, and another order that contains the pre-orders. The iPhones for customers to buy that day is suppoesd to be guaranteed to be shipped by 9/21, but pre-orders appeared to be shipped in the 14-21 business day window. This is per agreement with Apple, not AT&T's doing (so I was told). This seems unfair and just a way to hype, but I digress.
Anyhow, does anyone know if "authorized AT&T retailers" have a decent shot of getting iPhone5's on 9/21?
Because the store was not a corporate owned AT&T store I have no record of a purchase. The AT&T site does not have any record of my order.
Instead I sit here, instead of working, vicariously having fun watching you all! I guess I have no choice but to sit it out and wait for my local guys to call with the news, bad or good!
My cell phone came up for renewal a couple months ago and decided I'd get the iPhone5 when released. I was wanting to buy local to help out my communitity and stopped by the "AT&T" store versus buy it on AT&T's site or Apple.com. I gave them my name on Thursday the 13th and handed them $25 for them to put me on the pre-order list for a black 32GB iPhone5. I learned yesterday the the "AT&T" store I pre-ordered at was not actually an AT&T corporate store, but an "authorized AT&T retailer". I never thought to even question what they were. I'm not even sure if that matters. I do know that I see no charges on my credit card, or see any orders on the wireless.att.com site.
I have no idea what time on Friday they placed the pre-order, but I do know I was #6 on a list that was at 25 as of Thursday the 13th. When I asked what time they placed the order, no one knew. (huh?!?)
I was unable to reach the "AT&T" store by phone so I called the other AT&T store in town, which is where I learned that they were the corporate AT&T store and the other store was an authorized retailer (where I gave them $25). I was told by the rep there that Apple ships two sperate orders, one for customers to buy that day, and another order that contains the pre-orders. The iPhones for customers to buy that day is suppoesd to be guaranteed to be shipped by 9/21, but pre-orders appeared to be shipped in the 14-21 business day window. This is per agreement with Apple, not AT&T's doing (so I was told). This seems unfair and just a way to hype, but I digress.
Anyhow, does anyone know if "authorized AT&T retailers" have a decent shot of getting iPhone5's on 9/21?
Because the store was not a corporate owned AT&T store I have no record of a purchase. The AT&T site does not have any record of my order.
Instead I sit here, instead of working, vicariously having fun watching you all! I guess I have no choice but to sit it out and wait for my local guys to call with the news, bad or good!
ive been pretty calm the whole time. just annoyed i guess.
people who ordered hours after me have already been "shipped". and mine has been stuck on back-ordered since last friday :/
it seems there is no pattern as to what the heck they are doing.
Me too. I ordered friday at 12:50am 16 white and my order is still processing and not shipped. Also, my charge is gone. No progress yet. =(
Delivery
I ordered at 7:07am Eastern time through AT&T because Apple was already sold out when I tried at 4:01am for delivery on delivery date.
7:14am Got confirmation email about delivery as soon as 21st.
8:00am Card Charged for Pending Authorization
updated to processing on 9/15/2012 sometime...
On Monday, 9/17,2012 after 5pm charge disappeared (as I was using debt card)
Tuesday 9/18/2012 around 10pm received email saying I would receive phone soon as 9/21/2012. Expect a new email for tracking number.
Wednesday 9/19/2012 ordered was updated on to reflect shipping on 9/17/12 according to at&t website and tracking number posted from FedEX.
As of 2:45pm, FedEX tracking number is not in database. Funds have not been removed from my account.
Confident that I will receive by Friday, 9/21/12. Funds will probably be removed between 9/21/12 - 9/24/12.
There is no particular pattern that AT&T is using. Different hubs and distribution centers are handling different orders. Those that have not received a tracking number will probably receive one by Thursday evening when their systems update for delivery on 9.21.12 if you ordered before 11:30AM on 9/14/12 and if you received the email saying you will receive phone as of 9/21/12.
Just relax a bit. I ordered from Apple every year but this year and they handle the situation MUCH better, but its also a different company handling the issue so what can you expect. AT&T is NOT known for their customer service or for their customer services reps always giving out the right information. For example, they are giving the lines out of 14-21 days because if they deliver before or at these dates they do not have to deal with a bigger problem.
I would assume most people who ordered on Friday 9/14/12 before 11:30am will get theres by 9/21/12 and anyone who ordered after will receive before 9/28/12.
I ordered at 7:07am Eastern time through AT&T because Apple was already sold out when I tried at 4:01am for delivery on delivery date.
7:14am Got confirmation email about delivery as soon as 21st.
8:00am Card Charged for Pending Authorization
updated to processing on 9/15/2012 sometime...
On Monday, 9/17,2012 after 5pm charge disappeared (as I was using debt card)
Tuesday 9/18/2012 around 10pm received email saying I would receive phone soon as 9/21/2012. Expect a new email for tracking number.
Wednesday 9/19/2012 ordered was updated on to reflect shipping on 9/17/12 according to at&t website and tracking number posted from FedEX.
As of 2:45pm, FedEX tracking number is not in database. Funds have not been removed from my account.
Confident that I will receive by Friday, 9/21/12. Funds will probably be removed between 9/21/12 - 9/24/12.
There is no particular pattern that AT&T is using. Different hubs and distribution centers are handling different orders. Those that have not received a tracking number will probably receive one by Thursday evening when their systems update for delivery on 9.21.12 if you ordered before 11:30AM on 9/14/12 and if you received the email saying you will receive phone as of 9/21/12.
Just relax a bit. I ordered from Apple every year but this year and they handle the situation MUCH better, but its also a different company handling the issue so what can you expect. AT&T is NOT known for their customer service or for their customer services reps always giving out the right information. For example, they are giving the lines out of 14-21 days because if they deliver before or at these dates they do not have to deal with a bigger problem.
I would assume most people who ordered on Friday 9/14/12 before 11:30am will get theres by 9/21/12 and anyone who ordered after will receive before 9/28/12.
you would think. but i ordered at 9:15 and only got 1 email from ATT (AT 9:52AM), A text message a few hours later (so random) and that was all. stuck on back-ordered since then. idk.
hey atleast its fun to chat here with other frustrated folks.
Before you do, check to make sure you can still get your upgrade deal. Someone posted earlier here that cancelling his order also killed his upgrade.