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ATT iPhone 5 Pre-order thread

Well AT&T officially screwed me over... I ordered at 6:30am EDT and got the confirmation that I was good to go right after that. Then on Saturday got an email saying to call premiere. After being on hold for a total of 3 hours they were able to push my card through.. (not sure what the issue was). Then my order date changed to the 17th and I just got confirmation that my order will ship in 14-21 business days... I will be calling premiere when I get off work and if that is true my order will be cancelled and I will demand a credit... Then I guess I will be standing in line... Not happy.

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chan2754 said:
That's ridiculous. They need to train their customer service agents better. Wasted about a total of 5 hours on hold to get screwed.

Never thought ordering an iPhone would be such a pain.
Click to expand...

Same situation for me... I know how you feel. I just got confirmation that mine won't ship for 14-21 business days... Because THEY had an issue processing the card... How is that my fault?!
 
dice90 said:
Well AT&T officially screwed me over... I ordered at 6:30am EDT and got the confirmation that I was good to go right after that. Then on Saturday got an email saying to call premiere. After being on hold for a total of 3 hours they were able to push my card through.. (not sure what the issue was). Then my order date changed to the 17th and I just got confirmation that my order will ship in 14-21 business days... I will be calling premiere when I get off work and if that is true my order will be cancelled and I will demand a credit... Then I guess I will be standing in line... Not happy.
Click to expand...

I feel your pain! I ordered on the 14th and my order didn't get pushed through and validated until today because some idiot didn't verify my billing address for my CC when I called on the 15th and the 17th.
 
ryanmcv said:
I just think it's crazy that your order is being processed before mine. I ordered a 64GB black phone 4 hours before you (5am PST, 9/14) from Premier and I'm still showing as backordered. My order date shows as 9/15. I received the email last night saying I would receive the device "as soon as" the 21st. Next year, I will be converting my account to a standard consumer account so I can order through Apple.com. AT&T is just too unpredictable.
Click to expand...

I'm still in the same boat as you. I wonder if it has something to do with AZ orders because I'm in Chandler. Only difference between our orders is that I ordered on 9/14 and they pushed it to 9/17.
 
G00n said:
My backorder quantity changed from "1" to " 0" today
Date Ordered: 09/14/2012 (ordered about 25 minutes after pre order launch time on regular AT&T website, not premier)
Apple PHO IPHONE 5 64GB BLK PHONE
status: In Progress

1 quantity ordered
0 quantity shipped
0 quantity backordered

tracking: Pending Shipment
Click to expand...

I received this extra USB lightning cord I ordered by Fedex today, now I just need my phone to ship!:
photo hosting
 
Surely said:
Just curious....

It seems that there are two "good" statuses:

  • it says "Shipped" with a "1" in the Qty Shipped column, but nothing in the Carrier column, and nothing in the Tracking Number column.

or

  • it says "In Progress", a "0" in the Shipped column, "FedEx" in the Carrier column, and a tracking # in the Tracking Number column.


Does anyone's status have all of the above columns complete? Meaning "Shipped", "1" in Qty shipped column, FedEx as carrier, and a tracking #? Doesn't seem to exist yet....
Click to expand...

Mine says
Status "Shipped"
QTY Order "1"
QTY Shipped "1"
QTY Back-Order "0"
Carrier "Blank"
Tracking Number "Blank"
 
Ordered 9/14 at 645am CST through Premier. Got my email stating I'd get it on the 21st. My order shows 9/15 order date and I just got another email stating the 14-21 days shipping yet I have 0 in back ordered.
 
Ordered 64gb black @ 9:15 EDT on 9/14 premier account online. Got confirm email a few minutes later, stating delivery date as soon as 9/21. CC charged full amount pending on 9/15. Received email lastnight confirming as soon as 9/21. Status was backordered 1 until 4:01 pm today (9/19), then changed to 0. Shipping status is 0, no shipping date and no tracking info.
 
wow! thread has really grown in size! LOL

Premier Order 9/14 856am EDT
AT&T Regular Order 9/15 1am Credit Card Charged
Backorder "0" between 5-7pm yesterday 9/18
Shipped status between 1-3pm today 9/19

I tried tracking thru reference on both UPS and FedEx but nothing yet, just waiting for the actual Tracking Number. So there's a great chance I would still get it this Friday.
 
Ordered 6:30 am EST 9/14. Everything went smoothly. Still sitting in Backorder Hell!! How to get out of this! :eek:
 
mbc2237 said:
I hope that the 3rd party vendors can start churning these things out along with the adapters chop, chop.
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I so agree. It's totally worth it to pay apple prices for the phone... but IDK about the adapter and charger. I just need one adapter though, so if they aren't coming out fast then I'll just bite the bullet... I want to still use my 6ft long third party cord to charge my phone!
 
stheriot said:
Ordered 9/14 at 645am CST through Premier. Got my email stating I'd get it on the 21st. My order shows 9/15 order date and I just got another email stating the 14-21 days shipping yet I have 0 in back ordered.
Click to expand...

Youareinthe same situation as me.
 
To add to all this

1. I don't think if it says shipped, but no tracking number, or has a tracking number but doesn't say shipped, it means it's coming from China or not, like some have said. I have a 16GB Black, which according to the well known 9-incher, are all coming in from the States, and are here already. But, I only have a tracking number, and it doesn't say shipped. I think AT&T's page is just under so much update pressure it's not able to cope with all the updates.

2. When I ordered my 4 through AT&T in 2010 (I went with Apple for the 4S) two things happened. First, I received my phone a day early, and it didn't ship until the day before I got my phone. Secondly, when AT&T ships phones, you don't have to sign for them with FedEx, unless something has changed in the last 2 weeks as I had a package from AT&T sent via FedEx and no signature was required. So, I don't think you'll need to be home to sign for it, though of course we'll all want to be. If worse comes to worse and you can't be home to sign for it, then just write a note a regular sheet of paper and tape it to your front door with your signature, and your FedEx guy (or mine anyways) took that as good enough once for an order from Apple. But, like I said, I don't think you need to sign for it. If you live in an area where having it delivered and sitting by your back door for awhile is an issue though, then I don't know what to tell you.

Either way, if you have a shipped status, or a tracking number, you may get your phone tomorrow or definitely Friday. I just can't wait for the tracking number to go live so I can OBSESS over where it is at all times. Haha :D
 
I just got off the phone with FedEx and they said that the tracking numbers that are not yet active, will become active tomorrow morning. They are just waiting for the activity to start moving. She assured me that I should get the package on the 21st.
 
Mine just switched to shipped!! With FedX tracking numbers, though the tracking isn't live yet...

I ordered mine Friday at 7:30 AM EST.. through Premier
 

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My order for a 64GB black is FINALLY off of backorder. I'm now hoping for shipping information by tomorrow.
 

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I preordered 64gb black on 9/14 through Premier and received confirmation @ 5:53 PST. Confirmation said it would arrive 9/21. My order is still listed as "Preorder Processing" on the Premier status page.

I just received the "14 ? 21 days" email, so I called Premier Support. I was told the following:

AT&T will receive the iPhones at their warehouse on 9/21 and will ship them out from there. If I do not receive my phone on 9/21, I should expect to receive it within the following week. If I don't receive it within that following week, I should follow up with AT&T to check on its status.​

I preordered a 4S through AT&T (not Premier) last year, and it shipped straight from Apple (China) to my front door. If this customer support rep was correct, it appears the process is working differently this time around.

Anyone else heard a similar explanation?
 
7:45AM PDT Order (premiere)
64GB Black
On Back Order entire time
Received email around 12:45 PM today saying delivery 14-21 Business Days
Just dropped off Back Order in the last 10 minutes!

Seems there is still hope even though I was just told 14-21 Days.

Keep the faith!!
 

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Received tracking number email

Phone being shipped UPS.

Premiere
Ordered 6:15am
Received instant confirmation
Credit card authorized/charged 9:15am
Did not receive any other emails or texts
 
pbush25 said:
1. I don't think if it says shipped, but no tracking number, or has a tracking number but doesn't say shipped, it means it's coming from China or not, like some have said. I have a 16GB Black, which according to the well known 9-incher, are all coming in from the States, and are here already. But, I only have a tracking number, and it doesn't say shipped. I think AT&T's page is just under so much update pressure it's not able to cope with all the updates.

2. When I ordered my 4 through AT&T in 2010 (I went with Apple for the 4S) two things happened. First, I received my phone a day early, and it didn't ship until the day before I got my phone. Secondly, when AT&T ships phones, you don't have to sign for them with FedEx, unless something has changed in the last 2 weeks as I had a package from AT&T sent via FedEx and no signature was required. So, I don't think you'll need to be home to sign for it, though of course we'll all want to be. If worse comes to worse and you can't be home to sign for it, then just write a note a regular sheet of paper and tape it to your front door with your signature, and your FedEx guy (or mine anyways) took that as good enough once for an order from Apple. But, like I said, I don't think you need to sign for it. If you live in an area where having it delivered and sitting by your back door for awhile is an issue though, then I don't know what to tell you.

Either way, if you have a shipped status, or a tracking number, you may get your phone tomorrow or definitely Friday. I just can't wait for the tracking number to go live so I can OBSESS over where it is at all times. Haha :D
Click to expand...

You absolutely have to be home to sign if you ordered from AT&T with UPS. My experience last year with the 4S proves it. I called AT&T and UPS and the answer I got was the contract that AT&T has with Apple says it has to be signed for. I ended up "chasing" down my UPS guy at the local lawnmower repair shop to get my phone. It was a real pain in the butt. They wouldn't even let me designate a neighbor or sign the little slip they leave. Had to show ID.
 
coasterswim said:
Black 64GB Premier ordered new service at 8:45 EST on Friday. Order date shows 9/14 (good), but I am still In Progress with zeros for Shipped and Back-ordered; no tracking yet. I know I was a little behind the wave of people's Back-ordereds changing from 1 to 0 a couple days ago, so maybe my tracking is coming soon.
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An update to this: just got my Fedex tracking number, though it's not active yet.
 
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