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ATT iPhone 5 Pre-order thread
- Thread starter ozziegn
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Just to clarify.... ordered in-store 9/14 @ 9:20am. Got my CSS papers printed out for me at the store. Got a order confirmation email as I was at the counter. Ordered 1 BLK and 1 WHT 16GB - hasn't changed from back-ordered since early Monday.
i ordered a white 32GB iphone 5 for my mom through her account. although my black 64 GB on my account indicates shipped, her account states that her phone is STILL on backorder. she got her confirmation email at 2:03am central time last friday. she even got the email that read the phone WILL be deleivered on 9/21, she got the "processing and in our warehouse" email that afternoon, and the text from ATT that said she would be emailed when the item shipped. i ordered both of our phones separately through the regualr ATT site.
I'm SOOO FRUSTRATEDI've always bought my iPhones outright and was never in a contract. On 9/12 affer the announcement, I decided to call ATT CSR to check if I'm eligible for an upgrade (cause I want to do the 2-year this time round). I was already prepared for a YES but of course, they screwed me up 1.5 years ago when I got my iPhone 4! I paid full price for it but they put me on a contract without my knowledge. So the CSR managed to track it down and confirmed that I shouldnt be in a contract that will only be due on 02/2013. She talked to the manager and etc and they said they will work on it and resolve it within 24 hours and call me back (they never did till now btw). However, they said that I can go in-store and the store rep should be able to override it for me with no problem. What I dont understand is that WHY the store rep could do it and not the CSR or manager?
So anyway, on 9/14, i went to the store exactly at 9am Central and was first in line. I managed to order it and etc and got a confirmation email saying that I'll get it in 14-21 days!!! Ugh!! I was up at midnight but couldnt do anything due to ATT's BS!
As of now, my status is still PROCESSING and still ONE on BACKORDER. I guess I'll be waiting
The corporate AT&T store erroneously put a contract on my line and AT&T could not fix it over the phone, similar to your problem. Had to go to that store and preorder at opening. Still on back order
I just got off the phone with FedEx and they said that the tracking numbers that are not yet active, will become active tomorrow morning. They are just waiting for the activity to start moving. She assured me that I should get the package on the 21st.
sent to me around 8:17 AM PDT, it's the Customer Service Summary, online account and how to login/register
Css
Im not a premier user and never got one of these CSS emails. Id still like to know what they are. My 16gb Black/Slate status was changed from processing to shipped sometime overnight, yet no email and no tracking. Cant even track it by reference.
Im not a premier user and never got one of these CSS emails. Id still like to know what they are. My 16gb Black/Slate status was changed from processing to shipped sometime overnight, yet no email and no tracking. Cant even track it by reference.
Has anyone tried this:
Go to UPS.com or Fedex.com and try tracking by REFERENCE?
Just put in your phone number for the reference, and leave everything else blank (UPS) or add your zip/country (For FedEx).
I read where one guy didn't have any tracking info, but found where his shipment was this way.
Go to UPS.com or Fedex.com and try tracking by REFERENCE?
Just put in your phone number for the reference, and leave everything else blank (UPS) or add your zip/country (For FedEx).
I read where one guy didn't have any tracking info, but found where his shipment was this way.
Sorry if this has been covered but I'm not going to read all 25 pages that I missed. Ordered a 64GB Black at 6AM EST on the 14th via premier. Received only confirmation email saying that phone should be delivered by the 21st. Order has been processing since then (still is), but this morning there was a FedEx tracking number on the order status page. That number isnt trackable yet, and I am yet to receive another email. Any idea what is up?
Just spoke with an att CSR, she told me that my phone is back ordered and won't receive it till 14-21 days after the 21st. Even though I ordered it in-store at 10:30am EST on the 14th. An hour and a half before the cut-off point! At this point I'm not trusting their word as you get a different response from every CSR. What ever!
my 32gb iwhite s showing shipped and has tracking via UPS!
my 64gb black ordered before that still shows back ordered haha.
EDIT :
just flipped to not backordered
my 64gb black ordered before that still shows back ordered haha.
EDIT :
just flipped to not backordered
No. I'm a regular customer, and I received one on Monday.
And just so you know when I ordered: I ordered at around 12:10am PDT on 9/14, and received an email shortly thereafter stating that my iPhone 5 will be delivered on 9/21.
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This doesn't work for everyone.
Good call. I wont be downloading iOS6. I want to be excited using it on the iphone 5. Otherwise the only thing i'll be gawking at is its new appearance.
My status changed on Sunday and I got the email on Monday. However, mine was sent to my old hotmail account and not the account the order went to. It basically just says info about your acct. how to check minutes, etc. Mine also went to spam so look there.
Same here , back order stauts off since last night and got shipped but no tracking since 10:00am
