ATT iPhone 5 Pre-order thread

[linnberg]

Sorry, just saw this...did you get yours shipped yet?

Yes, yippee. Showed shipped yesterday with no other info. This a.m. Had Fed Ex tracking arrive tomorrow by 4:30.

 

[rollingstart]

Yup, same here. Trying to find a way to be able to sign for package, so they can just leave it there, I don't see anything on FedEx's website for that though. Oh well, if they don't get it to me on Friday, they'll get it to me on Saturday I guess.

With FedEx if they can't deliver I believe they hold it at a local shipping hub where you can go and pick it up yourself. If it does happen check the slip they leave you, IIRC they list where that hub is.

 

[datx]

Just got off the phone with AT&T and they stated I would get my phone between Oct. 4th - 15th because my terms and conditions were not accepted until 2 PM EDT on 9/14 even though I ordered online at 6:50 AM EDT and my credit card has been pending for the full amount since 10 AM EDT on 9/14. Any one else having this problem or do still have a chance of getting it tomorrow?

I don't know what people are referring to when they say 'accept terms & conditions' I don't ever remember having to do this. I bought the original iPhone from Apple, iPhone 3G from AT&T retail store, iPhone 4 from AT&T website and iPhone 5 from AT&T website and don't think I was presented once with a 'terms and conditions' form to agree to or sign.

How could you complete the transaction without agreeing to something like that if it exists / is necessary?

Are these for new contracts? I've always had an AT&T contract..

PS: My 32GB iPhone is at a local FedEx station in Newark, NJ. Not exceptionally local to Philadelphia, PA but a lot closer than it was an hour ago, Fort Worth, TX

 

[cradavis]

So I woke up this morning....checked the status and my phone went off back order to shipped and I had a working tracking number.....two hours later I check just cause I don't trust ATT much at this point and my phone is back at back order with the tracking number removed. Not sure what to think now...

 

[vaultwit]

Here's a question for you all: is there anyone who lives in TEXAS (especially near the Dallas/FortWorth area) that has received shipping information?

I pre-ordered mine on 9/14 at 9AM CST at an AT&T corporate retail store as soon as it opened, but my backorder is still 1. I'm in Houston, TX so I'm wondering if mine will be shipped last minute since I live so close to the distribution center (its only about a 5 hour drive from Houston to Fort Worth).

Thanks in advance.

 

[tsmithgolf2000]

So I woke up this morning....checked the status and my phone went off back order to shipped and I had a working tracking number.....two hours later I check just cause I don't trust ATT much at this point and my phone is back at back order with the tracking number removed. Not sure what to think now...

Mine's flipping around too, I wouldn't worry about it...was your tracking number for the right city atleast?

 

[rollingstart]

I don't know what people are referring to when they say 'accept terms & conditions' I don't ever remember having to do this. I bought the original iPhone from Apple, iPhone 3G from AT&T retail store, iPhone 4 from AT&T website and iPhone 5 from AT&T website and don't think I was presented once with a 'terms and conditions' form to agree to or sign.

How could you complete the transaction without agreeing to something like that if it exists / is necessary?

Are these for new contracts? I've always had an AT&T contract..

PS: My 32GB iPhone is at a local FedEx station in Newark, NJ. Not exceptionally local to Philadelphia, PA but a lot closer than it was an hour ago, Fort Worth, TX

You only get the T&C email if you order by phone. If you order online there is a checkbox accepting T&C you check off before you submit the order.

 

[JonnyBravo]

Shipped! Shipped! Shipped!

Is anyone getting their iPhone delivered tomorrow and ordered it after 6am from att on the 14th? I ordered mines at around 5:40AM and it says my order is still processing.. I thought that was pretty early and expected to get it on the 21st but I guess not.

FINALLY some tracking information! Looks like I'm working from home tomorrow. And thank goodness I already reserved my genius bar appointment for tomorrow morning so I can reserve my applecare+.

Here's my data point:

32 GB Black
- Ordered 9/14 6:45AM PST; Premier Site
- Non-Premier AT&T site indicated ordered 9/15
- Went to Pending Shipment on Monday, 9/17 with Backorder = 1 around 7pm
- 9/18 Backorder changed to 0 around 9pm
- 9/19 around 10am; Status Changed to Shipped with no tracking info
- 9/19 around 9pm; FedEx Tracking info provided on AT&T site but wasn't working
- 9/20 at 1:22am; received Order Shipment Notification email and tracking info works

Date/Time Activity Location Details
Sep 20, 2012 6:00 AM Picked up FORT WORTH, TX
Sep 20, 2012 6:00 AM Left FedEx origin facility FORT WORTH, TX
Sep 20, 2012 5:14 AM Shipment information sent to FedEx

Ship Date = Sep 20
Expected Delivery Friday, September 21, by 3pm in Glendale, CA

 

[bigdogdeebs]

Just got off the phone with AT&T and they stated I would get my phone between Oct. 4th - 15th because my terms and conditions were not accepted until 2 PM EDT on 9/14 even though I ordered online at 6:50 AM EDT and my credit card has been pending for the full amount since 10 AM EDT on 9/14. Any one else having this problem or do still have a chance of getting it tomorrow?

You ordered over the phone? I ordered one over the phone, one online. I didn't get the T&C e-mail until 9/15 for the phone order. The one ordered online came off backorder last night, but the one over the phone is still backordered. I'm not expecting it to come tomorrow, I'm just trying to figure out what to do. I ordered the one over the phone to send to a different address, and they made me pay a shipping fee. That's stupid because had I known it wouldn't actually come 9/21 like the guy said, then I would have just had it shipped to the other address and have that person mail it to me. Now I have to wait 14-21 days instead of 2. AT&T is the worst.

 

[Herdfan]

AT&T site is having issues. The link to order status is not working. But I have not gotten an email that mine shipped.

Ordered at 3:04am on the 14th. Immediately got confirmation email and an order # that begins with 1406.

Getting a little worried. My CC shows it was authorized and is pending.

 

[cradavis]

Mine's flipping around too, I wouldn't worry about it...was your tracking number for the right city atleast?

No....I am in MN. Tracking said TX with a next destination of Georgia

 

[Spike4hand]

64gb Black Ordered via Premier on 9/14 at 8:24AM EDT
Went off backorder on 9/19 at ~3PM EDT
Status went to "Shipped" on 9/19 at ~ 11PM EDT
Got Fed-Ex Tracking # at ~8:30AM EDT on 9/20
Fedex says picked up and will be delivered by 3PM on 9/21

WoooHoo!!!

All that worrying for nothing

Good luck to those still waiting. I hope things turn around for you this morning and you get what you ordered.

Thanks to those who posted useful info in this thread.

 

[macroc]

Ordered my 16GB Black on Friday around 10:30 EST. Finally got my tracking number this morning. My phone is in Louisville as of 6am this morning.

 

[luxman]

AT&T site is having issues. The link to order status is not working. But I have not gotten an email that mine shipped.

Ordered at 3:04am on the 14th. Immediately got confirmation email and an order # that begins with 1406.

Getting a little worried. My CC shows it was authorized and is pending.

I have the exact same story as you. Ordered at 3:04 AM ET like you, immediately got confirmation and still not shipped and showing as backordered. Order begins with 1406.

 

[nostresshere]

...
I chatted with a representative today for the third time. The first one 3 days ago told me a supervisor would call me back...never happened. The second one yesterday told me that as long as I ordered by 11:30 AM, I would get the phone tomorrow and that my order status would update on the website yesterday...never happened. The third one today told me it would ship in October and that they were processing in FIFO. when I told her that this was simply not true based on the 190+ pages of forum reports, I was told that it didn't matter because this was not an official company website.

Finally, I asked again to speak to a supervisor and was actually connected to one. After explaining that I could live without my phone tomorrow but did not want to be affiliated with a company for another two years who did not value its customers and who has lied to me on at least three occasions now, she processed me a statement credit for $150 dollars.

That's all I wanted. Some accountability for the misinformation. I'm happy now (well, I'll be happier when I get the damned phone...)

If everybody, or a fair amount of people badgered their carrier like this, they would collapse. Your expectations are way too high. Sure, you got a credit which the rest of us will have to pay for. They wanted to get rid of you. They have more important things to do than take multiple phone calls from a customer while they are trying to handle REAL issues. I have either owned or been in Sr Mgmt positions in many companies and would have easily allowed customers like you to just leave. It is not worth it.

 

[SaltedV8]

You only get the T&C email if you order by phone. If you order online there is a checkbox accepting T&C you check off before you submit the order.

WHEW!!!! I had the same question. Thats a load off.

BUT, why does it seem that I am getting "Order Shipped" notices on all websites with UPS tracking numbers? The tracking numbers say "Label has been created and more info will show when it moves through the UPS system." Seems like everyone in the entire world is getting working tracking numbers but me.

It anyone else in this boat?

 

[Slinke]

You ordered over the phone? I ordered one over the phone, one online. I didn't get the T&C e-mail until 9/15 for the phone order. The one ordered online came off backorder last night, but the one over the phone is still backordered. I'm not expecting it to come tomorrow, I'm just trying to figure out what to do. I ordered the one over the phone to send to a different address, and they made me pay a shipping fee. That's stupid because had I known it wouldn't actually come 9/21 like the guy said, then I would have just had it shipped to the other address and have that person mail it to me. Now I have to wait 14-21 days instead of 2. AT&T is the worst.

No I ordered online, but I just got off the phone with CS and they are telling me I will not get my iPhone tomorrow since my terms and conditions were not accepted until 2 PM EDT on 9/14....even though you click a check box when you submit your order that accepts said terms. Beyond frustrating since I sold my iPhone 4 and have to have it shipped by Oct. 1st.

 

[crobb]

Here's a question for you all: is there anyone who lives in TEXAS (especially near the Dallas/FortWorth area) that has received shipping information?

I pre-ordered mine on 9/14 at 9AM CST at an AT&T corporate retail store as soon as it opened, but my backorder is still 1. I'm in Houston, TX so I'm wondering if mine will be shipped last minute since I live so close to the distribution center (its only about a 5 hour drive from Houston to Fort Worth).

Thanks in advance.

I'm in FL and ordered at an ATT store at 9:03 on the 14th. 16G Black. Got an email at 9:24 that day saying I'd get the phone in 14 to 21 days. Still on backorder.

 

[Slinke]

Also, my credit card has not been charged yet. It is still pending for the full amount, I assume this cannot be a good sign.

 

[skinnybones111]

You guys are so lucky, my order number starts with "9041" and I didn't order until 3-4 PM Saturday.. I'll probably be one of the last ones

 

[GenderFi]

Did you know that the bird is the word?

 

[SaltedV8]

If everybody, or a fair amount of people badgered their carrier like this, they would collapse. Your expectations are way too high. Sure, you got a credit which the rest of us will have to pay for. They wanted to get rid of you. They have more important things to do than take multiple phone calls from a customer while they are trying to handle REAL issues. I have either owned or been in Sr Mgmt positions in many companies and would have easily allowed customers like you to just leave. It is not worth it.

I wish you could double, and triple like this. With an exclamation point. In Bold. Loudly

 

[colin warburton]

mine has shipped and im live

[/URL]

 

[Sb1065]

Here's a question for you all: is there anyone who lives in TEXAS (especially near the Dallas/FortWorth area) that has received shipping information?

I pre-ordered mine on 9/14 at 9AM CST at an AT&T corporate retail store as soon as it opened, but my backorder is still 1. I'm in Houston, TX so I'm wondering if mine will be shipped last minute since I live so close to the distribution center (its only about a 5 hour drive from Houston to Fort Worth).

Thanks in advance.

Living in Central Texas, ordered mine at 9:30am at ATT store , still on backorder

 

[lukebrodyg]

I'm in FL and ordered at an ATT store at 9:03 on the 14th. 16G Black. Got an email at 9:24 that day saying I'd get the phone in 14 to 21 days. Still on backorder.

Same scenario for me only I'm in TN.