So this is kinda fun to read! I ordered at 6:35 9/14 64gb black. Gave my info, got my confirmation, and was happy it was easy to do. Get bombed with emails on Saturday 9/15 stating a hold up. Call Sunday to find out whats up and get put on an insane hold to find out their systems are down. Can't get thru Sunday. Call 9am Monday to correct whatever "issue", supposedly ATT system didn't like my unlimited 4g grandfathered in. Premier site says ordered the 14th, but status site says 17th and of course everything is backordered. I'd be perfectly fine if it was my fault, which partly it is since I should have known it wasn't that easy! Thought I'd share my frustration. I plan on effectively making sure that I am given some type of credit for this fiasco. It should not be this difficult to order a damn phone! Congrats to all that have stupid shipping confirmations and tracking numbers. Hope you catch a cramp in your fingers from updating social media sites as to your new found awesomeness in the form of an iPhone 5!
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ATT iPhone 5 Pre-order thread
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how is this any way to run a business?? why did some peoples orders go "through on time" while some of us, who ordered EARLIER in the day, get "stuck" and not go through till the afternoon?
i am wondering if come tomorrow the phone will arrive and I'll feel stupid for stressing over all this. could ATT really suck this bad? that the phone is still on its way and i just dont have any of the tracking info. i dont know what to think
As told many many times here, calling into customer service really is a waste of time. They just do not know. This stuff is all happening so fast, and a once a year event, etc.... save yourself some trouble.
Yea, check the online every 3.4 minutes. Both at ATT.com and fedex and ups. But don't bother calling.
And don't bother trying to figure out WHAT TIME it will arrive. They have a truckload of packages, including real business stuff with time deadlines to handle. Like payroll checks, critical parts, etc.
Gotta go refresh my UPS and ATT pages again.
Yea, check the online every 3.4 minutes. Both at ATT.com and fedex and ups. But don't bother calling.
And don't bother trying to figure out WHAT TIME it will arrive. They have a truckload of packages, including real business stuff with time deadlines to handle. Like payroll checks, critical parts, etc.
Gotta go refresh my UPS and ATT pages again.
Go browse their thread, it's not any better. Bottom line is, you need to go with who has best coverage for your area and your situation.
Thought I'd through my story in if it helps anyone
ordered 9/14 at ~ 6AM PST
Got 2 emails from premier, 9/14 and 9/18 both saying it could arrive as soon as 9/21, but no tracking or anything.
Tried calling, no help
tried chatting online with them, no help
Yesterday, 9/19, my status went to "shipped" on attwirless.com, but not on my premier status. It still says processing now I believe.
Got an email today, 9/20 @ 9AM PST with tracking info, will be shipped tomorrow
ordered 9/14 at ~ 6AM PST
Got 2 emails from premier, 9/14 and 9/18 both saying it could arrive as soon as 9/21, but no tracking or anything.
Tried calling, no help
tried chatting online with them, no help
Yesterday, 9/19, my status went to "shipped" on attwirless.com, but not on my premier status. It still says processing now I believe.
Got an email today, 9/20 @ 9AM PST with tracking info, will be shipped tomorrow
I was wondering the same thing...I think it's because we're premier customers and our orders didn't go through the normal at&t website.
My order number is X68251CCXXXXX (Yes, it actually starts with an "X", just doesn't end with 5 of them).
Someone said pre-orders that have numbers starting with 140- are people that ordered on the 14th (12:10am PST). That was me, however, my CC did not go through so I changed my card and got the order date on the 15th. Still shipment pending. Hope this pans out.
Me, too. My 64GB White has left Dallas/Ft Worth and is now in Indianapolis. Will be delivered on the 21st before 3pm.
for those who pre-ordered in stores and still have b/o...this is an old thread
http://forums.att.com/t5/Apple-Comm...-pre-orders-are-auto-backordered/td-p/2911257
looks like we got scheme'd
http://forums.att.com/t5/Apple-Comm...-pre-orders-are-auto-backordered/td-p/2911257
looks like we got scheme'd
This is the web page after you completed the order and it shows your Order # and such. Never got a Confirmation email though.
I'm in same situation as you are. What a mess! Next time onwards, I'm standing in a line outside apple store.
...And now my order states cancelled after being back-ordered this whole time. WTF!!
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Nevermind...refreshed and it's back to normal. I also realized that the picture shows a 64gb iphone which I didn't order. I just love this AT&T awesomeness.
I will be sure to use correct posture and ergonomics to prevent that from happening.
I do hope you get your order corrected.
Wow, and you work for ATT. I'm in the same boat, 6:30 am EST, order # 161202xxxxxx. Something about that order number range? Still sitting in backorder hell.....
Wonder why they call it a "pre-order" if you have to wait a month to get it, when at the same time people are walking into the store tomorrow and buying them off the shelf?
Outside in line is not my kinda scene! I HATE LINES!! Anticipation in the warmth of my house is way better than anticipation in the brisk NYC morning weather :
utting on my North Face gloves::