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ATT iPhone 5 Pre-order thread
- Thread starter ozziegn
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Ok i am confused because now when i use this link:
https://www.wireless.att.com/order_status
It says my iphone is pending shipment, but when i login to the actual att.com website it says it has not shipped and is still processing??? I am confused.
Also when i tried to accept the T&C through the link you guys provided it says there it says this:
"The credentials provided were unable to return an order requiring Terms and Conditions acceptance. Either the Acceptance of Terms and Conditions has already been submitted or the data entered does not match the order exactly. Please ensure your email address, phone number, and ZIP code all match the information provided in your order email. Terms and Conditions recently accepted may take 1 full business day to complete processing prior to any final order review. You will receive a follow-up email once your device has shipped."
So i can't accept the T&C see yet i guess???
https://www.wireless.att.com/order_status
It says my iphone is pending shipment, but when i login to the actual att.com website it says it has not shipped and is still processing??? I am confused.
Also when i tried to accept the T&C through the link you guys provided it says there it says this:
"The credentials provided were unable to return an order requiring Terms and Conditions acceptance. Either the Acceptance of Terms and Conditions has already been submitted or the data entered does not match the order exactly. Please ensure your email address, phone number, and ZIP code all match the information provided in your order email. Terms and Conditions recently accepted may take 1 full business day to complete processing prior to any final order review. You will receive a follow-up email once your device has shipped."
So i can't accept the T&C see yet i guess???
I guess I wasn't calling Premier then, as I did eventually get someone. She was just useless.
I called the number displayed on my order status page:
Status: Pending
Unable to verify credit card number. Please call 1-866-499-8008 Monday-Friday 8:00 A.M. to 10:00 P.M. Saturday 8:00 A.M. to 7:00 P.M. or Sunday 9:00 A.M. to 5:00 P.M. ET.*
On hold hell with them again right now. I did check my Amex statement, and saw that there was a $1.00 pending charge from AT&T Mobility as of today (9/15). They obviously were able to put that charge through, not sure why they wouldn't be able to charge the rest. Hopefully I'll get an answer soon.
I may need the new phone even sooner, if I throw my 4S against the wall when this hold music finally drives me insane.........
I know. I'm checking with a second agent now. I also tried to go to the link to resend the T&C (as this rep suggested) but got an error. I'll update once I finish with him.
I kind of feel bad for them! It's not the reps' fault their ordering system sucks.
On mine it shows Pending Shipment under the Tracking info as though saying the Tracking info is pending shipment. The actual status is "In Progress" which I assume is the same as Processing. When I click the In Progress link it tells me that the next step is Shipped. It does not say what steps are before In Progress. I guess everyone is In Progress?
Not sure if this is the same as yours but this is what mine is. Not sure about the Terms and Conditions though...
Are you sure that is correct? Cause i have always had a Premier account. And have ordered phones before online. And they have always told me that i had to either call from my cell phone to accept the T&C, or call a toll free number to do it, in order to accept it.
I just talked to ATT rep
She said if you pre ordered the phone at the local store, you would actually went through all the terms and conditions already, that you needed to sign, so you will not get any TC email. The next email you will get is the confirmation email that the ordered is already processed.
She said if you pre ordered the phone at the local store, you would actually went through all the terms and conditions already, that you needed to sign, so you will not get any TC email. The next email you will get is the confirmation email that the ordered is already processed.
Order Status
This is what my order status says, from two of AT&T's order status sites
PS: When I went to fill out the T&C Form, it says that I have already filled it out, or my info is wrong. My info is not wrong. Do you think I accepted it somehow because I ordered it in a store?
This is what my order status says, from two of AT&T's order status sites
PS: When I went to fill out the T&C Form, it says that I have already filled it out, or my info is wrong. My info is not wrong. Do you think I accepted it somehow because I ordered it in a store?
Attachments
Ok i am confused because now when i use this link:
https://www.wireless.att.com/order_status
It says my iphone is pending shipment, but when i login to the actual att.com website it says it has not shipped and is still processing??? I am confused.
Also when i tried to accept the T&C through the link you guys provided it says there it says this:
"The credentials provided were unable to return an order requiring Terms and Conditions acceptance. Either the Acceptance of Terms and Conditions has already been submitted or the data entered does not match the order exactly. Please ensure your email address, phone number, and ZIP code all match the information provided in your order email. Terms and Conditions recently accepted may take 1 full business day to complete processing prior to any final order review. You will receive a follow-up email once your device has shipped."
So i can't accept the T&C see yet i guess???
It says the same thing for me!
What # did you call? I've been on hold with 866-499-8008 for 23 minutes so far, with no end in sight. Just wondering if I should try something else.
I assume a T&C is only necessary if you're a new customer? I don't see why people who are renewing have to accept it because I didn't get one either (I'm renewing).
I did the live chat for order status. sorry for the confusion. When I ordered at the website, i was in premier acc. However, when it got canceled, i went to the store and my order was placed as the regular acc.
Not really. I have had to do it on renewals. At one point i renewed one of my lines and was wondering why my phone did not work. And when i went to AT&T they said that i had not accepted the T&C yet. As soon as i did that, it let me use the phone.
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When i went to the AT&T order status site my screen looks exactly like yours with it saying pending shipment. And when i tried the T&C form i got the same message, so i dunno.
I think TC is necessary because you need to start your new 2-year contract with them, but i'm not sure though.
OK, one more update. I still have no idea when I'm getting my phone, but if we really did accept the T&C as part of the order if ordering through premier, I feel a little better. Here's the relevant part of the most recent transcript:
Me: I guess I'm just trying to figure out if my order was processed in time to ship out on the 21st, or if it has been pushed back. When I ordered the website said "Delivery on the 21st", but since my card wasn't charged till overnight, I'm not sure what to go by.
Kyle Hewitt : If it took 24 hours I don't think you will be pushed back far, Many of the purchases were made in the first 15 mins of the sale and they are probably going to receive theirs before anyone else. If your order is processing you are all set.
Me: So it goes off the time my card was charged, not the time I actually placed the order?
Kyle Hewitt : I am also going to make a good guess that everyone who ordered after the first hour are going to receive theirs at the same time as people who ordered after the first few days of the sale.
Kyle Hewitt : It goes by whenever you accept the terms and conditions.
Me: LOL - so it's either get in at the first hour, or wait? That's fair, I guess.
Kyle Hewitt : Well I don't think you will be waiting much longer than the people who ordered within the first hour, we are still selling a huge volume of devices, you may even receive them on the same day.
Me: Cool. I'll keep my fingers crossed, then.
Me: And since I have the error message when I try to go to the T&C link, can I assume that the T&C were already accepted somewhere along the way?
Kyle Hewitt : Since your order is processing you can be assured that the T&C is done.
Clear as mud, but I think that's the best I'm going to get today.
Me: I guess I'm just trying to figure out if my order was processed in time to ship out on the 21st, or if it has been pushed back. When I ordered the website said "Delivery on the 21st", but since my card wasn't charged till overnight, I'm not sure what to go by.
Kyle Hewitt : If it took 24 hours I don't think you will be pushed back far, Many of the purchases were made in the first 15 mins of the sale and they are probably going to receive theirs before anyone else. If your order is processing you are all set.
Me: So it goes off the time my card was charged, not the time I actually placed the order?
Kyle Hewitt : I am also going to make a good guess that everyone who ordered after the first hour are going to receive theirs at the same time as people who ordered after the first few days of the sale.
Kyle Hewitt : It goes by whenever you accept the terms and conditions.
Me: LOL - so it's either get in at the first hour, or wait? That's fair, I guess.
Kyle Hewitt : Well I don't think you will be waiting much longer than the people who ordered within the first hour, we are still selling a huge volume of devices, you may even receive them on the same day.
Me: Cool. I'll keep my fingers crossed, then.
Me: And since I have the error message when I try to go to the T&C link, can I assume that the T&C were already accepted somewhere along the way?
Kyle Hewitt : Since your order is processing you can be assured that the T&C is done.
Clear as mud, but I think that's the best I'm going to get today.
OK, one more update. I still have no idea when I'm getting my phone, but if we really did accept the T&C as part of the order if ordering through premier, I feel a little better. Here's the relevant part of the most recent transcript:
Me: I guess I'm just trying to figure out if my order was processed in time to ship out on the 21st, or if it has been pushed back. When I ordered the website said "Delivery on the 21st", but since my card wasn't charged till overnight, I'm not sure what to go by.
Kyle Hewitt : If it took 24 hours I don't think you will be pushed back far, Many of the purchases were made in the first 15 mins of the sale and they are probably going to receive theirs before anyone else. If your order is processing you are all set.
Me: So it goes off the time my card was charged, not the time I actually placed the order?
Kyle Hewitt : I am also going to make a good guess that everyone who ordered after the first hour are going to receive theirs at the same time as people who ordered after the first few days of the sale.
Kyle Hewitt : It goes by whenever you accept the terms and conditions.
Me: LOL - so it's either get in at the first hour, or wait? That's fair, I guess.
Kyle Hewitt : Well I don't think you will be waiting much longer than the people who ordered within the first hour, we are still selling a huge volume of devices, you may even receive them on the same day.
Me: Cool. I'll keep my fingers crossed, then.
Me: And since I have the error message when I try to go to the T&C link, can I assume that the T&C were already accepted somewhere along the way?
Kyle Hewitt : Since your order is processing you can be assured that the T&C is done.
Clear as mud, but I think that's the best I'm going to get today.
It's a good answer. We'll have to see.
OK, one more update. I still have no idea when I'm getting my phone, but if we really did accept the T&C as part of the order if ordering through premier, I feel a little better. Here's the relevant part of the most recent transcript:
Me: So it goes off the time my card was charged, not the time I actually placed the order?
Kyle Hewitt : I am also going to make a good guess that everyone who ordered after the first hour are going to receive theirs at the same time as people who ordered after the first few days of the sale.
Kyle Hewitt : It goes by whenever you accept the terms and conditions.
Me: LOL - so it's either get in at the first hour, or wait? That's fair, I guess.
Kyle Hewitt : Well I don't think you will be waiting much longer than the people who ordered within the first hour, we are still selling a huge volume of devices, you may even receive them on the same day.
[I shorted the original post, and bold added for emphasis]
This sums up ATT CS support perfectly... all they can do is guess and suppose. This isn't to be critical of them, they just are not privy to any shipping status info other than what we see on our own screens. Don't take their word on anything regarding ship times.
Don't go by the 9 am PST = 12 pm EST crap.
I just finished a chat with AT&T. I ordered at 8:30 a.m. EST and my delivery date is between 10/4 and 10/15.
Livid.
My credit card was charged, my order is processing...
I just finished a chat with AT&T. I ordered at 8:30 a.m. EST and my delivery date is between 10/4 and 10/15.
Livid.
My credit card was charged, my order is processing...
likewise. They did tell me that it depends on how many devices they receive and it could come before then but didnt exactly sound really committed to that. they said that they received hundreds of thousands of orders and other BS
Lisa: I have located your order.
Lisa: I show that your order will be shipped between 10/4/12 and 10/15/12. You will be notified when your order ships/
Me: really? I ordered early, before 9 a.m. on 14th.
Lisa: I am sorry that your order will not ship out on the 21st.
Lisa: Do you have any other questions or concerns for me today?
Me: that's disappointing.
Lisa: I can certainly understand and I am sorry about that.
Me: I thought the cutoff was 12 p.m. EST on 14th for launch day orders?
Lisa: I believe the time was changed.
Me: ooo, to what time is the real cutoff?
Lisa: I am not 100 percent sure, but I will gladly check for you.
Me: thanks
Lisa: You are welcome.
Lisa: The cut-off time had been changed to 9 AM.
Me: 9 am EST?
Lisa: That was 9 AM Pacific time.
BUT I ordered before 9 AM Pacific time, so it's clearly not the case.
Bottom line, it will ship when it ships.
Lisa: I show that your order will be shipped between 10/4/12 and 10/15/12. You will be notified when your order ships/
Me: really? I ordered early, before 9 a.m. on 14th.
Lisa: I am sorry that your order will not ship out on the 21st.
Lisa: Do you have any other questions or concerns for me today?
Me: that's disappointing.
Lisa: I can certainly understand and I am sorry about that.
Me: I thought the cutoff was 12 p.m. EST on 14th for launch day orders?
Lisa: I believe the time was changed.
Me: ooo, to what time is the real cutoff?
Lisa: I am not 100 percent sure, but I will gladly check for you.
Me: thanks
Lisa: You are welcome.
Lisa: The cut-off time had been changed to 9 AM.
Me: 9 am EST?
Lisa: That was 9 AM Pacific time.
BUT I ordered before 9 AM Pacific time, so it's clearly not the case.
Bottom line, it will ship when it ships.