Maybe the reps doing the live chat are not on the same page. When i talked to Alexander through live chat. He said he could not tell me for sure when i would get my phone. Nor could they guarantee that anyone would get the phone on a certain date if they ordered by a certain time. He said he had no idea when i would get my phone. And i would have to wait for the email stating it was shipped. But had no idea when i would get an email showing the shipping information. So basically he was clueless.
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ATT iPhone 5 Pre-order thread
- Thread starter ozziegn
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Maybe the reps doing the live chat are not on the same page. When i talked to Alexander through live chat. He said he could not tell me for sure when i would get my phone. Nor could they guarantee that anyone would get the phone on a certain date if they ordered by a certain time. He said he had no idea when i would get my phone. And i would have to wait for the email stating it was shipped. But had no idea when i would get an email showing the shipping information. So basically he was clueless.
Same thing happened to me... Billing address of CC didn't match shipping address even though they let me put in a different billing address at the time of purchase.
Spent over an hour on the phone with AT&T reps and finally got disconnected with no resolve. Called my bank and had them change my address. Then I called AT&T and had them re-submit the card. The guy said it went through but I have no new confirmation email yet.
Praying that it doesn't put me in the back of the line.
Shipping address change
I placed my order at 3:45AM. After placing the order I immediately changed my billing address to my work address. My order currently shows that address so I think I may have successfully diverted the shipment. We'll see what happens Friday.
I placed my order at 3:45AM. After placing the order I immediately changed my billing address to my work address. My order currently shows that address so I think I may have successfully diverted the shipment. We'll see what happens Friday.
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this is what you should do if you want to find out more of nothing. They know exactly what you know,which is what is on your order status. Nothing more. You people are amazing, it's like you think they are the ones sending out your orders. they see the same info you see, they can reassure you of the information you want.. but if you call back and get a different agent chances are you could get different info.
This is what my live chat rep had to say:
Shellese: Thank you for waiting, I have some information for you.
Shellese: Based on the account that pulls up for your order it shows as an account I do not have access to. I will be happy to provide you with the specialist that can assist with your questions.
Shellese: You may reach one of our Product Specialists on 866-499-8008, Monday through Friday from 7:00 AM - 7:00 PM Central Time.
Shellese: Is there anything else I can help you with today?
me: no, will I be able to reach them on live chat?
Shellese: Unfortunately not.
WTF?
Shellese: Thank you for waiting, I have some information for you.
Shellese: Based on the account that pulls up for your order it shows as an account I do not have access to. I will be happy to provide you with the specialist that can assist with your questions.
Shellese: You may reach one of our Product Specialists on 866-499-8008, Monday through Friday from 7:00 AM - 7:00 PM Central Time.
Shellese: Is there anything else I can help you with today?
me: no, will I be able to reach them on live chat?
Shellese: Unfortunately not.
WTF?
Yeah i am a premier customer also. I am two seconds from wanting to remove that FAN number off my account. Cause all i get is 10% off my bill. Which isn't much. Maybe like 10 bucks. But anytime i need to do anything with AT&T i get all these ppl saying they cant do anything for me cause I am a premier customer. Or they cant pull up my account.
When I went through the order process, it said we would receive the phone ON release date, similar to every iPhone release every year. So if they are shipping on the 21st, how is this possible? Seems to me the CSR don't know what they're talking about.
It seems that there is a substantial disconnect between the CSR and the confirmation e-mails that I received:
Confirmation e-mail
Live Chat
Confirmation e-mail
Live Chat
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The "Cancel Preorder" button has again disappeared from my Premier order status page. It now shows only "Preorder Processing." Step in the right direction I hope.
I am tempted to just call and tell them i do not work for that company i used to work for anymore. To have them remove the FAN on my account. Same thing happens to me when i go to the ATT store. They are reluctant to do much of anything to my account. I always end up having to wait to speak to someone on the phone who can help me. And when i get on the phone, they tell me to go to the store sometimes. And they ppl at that store tells me i need to call customer service. So it isnt worth saving 10 bucks a month for me.
Pre-Order Processing Cancel Link Gone
My Order has been in Preorder Processing since early this morning. My CC has been charged for the full amount with tax, just now the cancel pre-order button has disappeared. Maybe shipping soon?
I ordered at 7:00AMEST 9/14 and im a Premier customer
My Order has been in Preorder Processing since early this morning. My CC has been charged for the full amount with tax, just now the cancel pre-order button has disappeared. Maybe shipping soon?
I ordered at 7:00AMEST 9/14 and im a Premier customer
just spoke to an att rep
she said the cut off to get the phone the 21st was 11:25am eastern time on the 14th. i ordered at 4:00am so im good.
she then said did you accept T&C and i said no, she said it shows here you did accept them at 4:07am, she also said i will recieve tracking email within 48 hours, and it could either be UPS or FedEx
she said the cut off to get the phone the 21st was 11:25am eastern time on the 14th. i ordered at 4:00am so im good.
she then said did you accept T&C and i said no, she said it shows here you did accept them at 4:07am, she also said i will recieve tracking email within 48 hours, and it could either be UPS or FedEx
+1
maybe just at&t removing out ability to cancel before they break the bad news of a 3-4 week wait
Angry and not sure if there is a remedy for this
Howdy Apple friends: So like many of you, I placed my online order with ATT at 2a.m. central time for my Iphone5. Today, i got an e-mail flagged as "urgent attention" stating that I needed to log online and resubmit my credit card. Turns out, that since my credit card statement ships to a different address than my cell phone statement, they cannot process the order. In a panic, I went online and revised the credit card to reflect the att statement address. Attempted to fix the issue with the order on the form I was given and was then given a "please contact 1800....." error message.
I called the number and was told "sorry, your order was now lost" "you need to place an entirely new order.
Any suggestions for still getting my phone on the 21st? I raised holy hell with their customer support team and even asked to speak to the termination team people. They told me i was SOL.......
(In the meantime i have placed a new order with apple.com...... shipping estimate is October 16th...... wow.)
Wish i could skip work and camp out in line.......
Howdy Apple friends: So like many of you, I placed my online order with ATT at 2a.m. central time for my Iphone5. Today, i got an e-mail flagged as "urgent attention" stating that I needed to log online and resubmit my credit card. Turns out, that since my credit card statement ships to a different address than my cell phone statement, they cannot process the order. In a panic, I went online and revised the credit card to reflect the att statement address. Attempted to fix the issue with the order on the form I was given and was then given a "please contact 1800....." error message.
I called the number and was told "sorry, your order was now lost" "you need to place an entirely new order.
Any suggestions for still getting my phone on the 21st? I raised holy hell with their customer support team and even asked to speak to the termination team people. They told me i was SOL.......
(In the meantime i have placed a new order with apple.com...... shipping estimate is October 16th...... wow.)
Wish i could skip work and camp out in line.......
+1
maybe just at&t removing out ability to cancel before they break the bad news of a 3-4 week wait
Either that...or they're watching this thread and just pressing random button to see how we all react!
Maybe it is cause i am premier customer. But when i speak to someone, they cannot give me an idea of when i will get my phone. Also when i spoke to someone on live chat, and by phone, they said they cannot guarantee anyone a ship date. That they will know once the email gets to you saying when you will receive your phone. So it seems like every person you talk to has a different story.
They are now telling me, yes - i am at the back of the line - so i just placed a new order at apple.com damn
Anyone getting incorrect customer service summaries yet?
I got an email from AT&T today providing a link to my new customer service summaries (CSS's) for the two numbers that I upgraded to the iPhone 5. I made my purchases through the Apple store early Friday morning, and both numbers were eligible for the upgrade.
We currently have a family talk plan, two iPhones and 2 dumb phones on this account. We also have unlimited family texting and I carry a small charge for international calling on my number.
Both CSS's that I downloaded today list the wrong price for the family talk plan (about $30 higher than it should be), and both list the max price and say there are 4 phones associated with each summary. It is as if they are treating each number that I bought iPhone 5's for as new separate accounts. The data plan charges are correct, but then each summary also has a category called "Other Features" and lists those as $30 for my number and $33.99 for my wife's number.
I just spoke to an AT&T rep and they could not even see these CSS's, and they said none of it makes sense and I should wait for my next bill with the new iPhones activated to see if they really screwed the pooch on the billing
gotta love the AT&T experience!
I got an email from AT&T today providing a link to my new customer service summaries (CSS's) for the two numbers that I upgraded to the iPhone 5. I made my purchases through the Apple store early Friday morning, and both numbers were eligible for the upgrade.
We currently have a family talk plan, two iPhones and 2 dumb phones on this account. We also have unlimited family texting and I carry a small charge for international calling on my number.
Both CSS's that I downloaded today list the wrong price for the family talk plan (about $30 higher than it should be), and both list the max price and say there are 4 phones associated with each summary. It is as if they are treating each number that I bought iPhone 5's for as new separate accounts. The data plan charges are correct, but then each summary also has a category called "Other Features" and lists those as $30 for my number and $33.99 for my wife's number.
I just spoke to an AT&T rep and they could not even see these CSS's, and they said none of it makes sense and I should wait for my next bill with the new iPhones activated to see if they really screwed the pooch on the billing
gotta love the AT&T experience!
I guess people who ordered there phone at 4pm will get their phone in a month.
I ordered 64 though, so I might get it on launch day.
but if it says "Processing" is that good progress?
I ordered 64 though, so I might get it on launch day.
but if it says "Processing" is that good progress?