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ATT iPhone 5 Pre-order thread

Ongoing saga of frustration and customer disatisfaction:

Short background: Ordered 8:30am EST 14th. 1407 order number. Went through no problem. 16gb black. Long time At&T customer. Email confirmations shortly after. Been at Backorder 1 ever since.

3 calls to CSR: First call - don't worry. you ordered before cutoff time for first batch. You'll get it on 21st.
Second Call: Nope. Sorry. Can't guarantee delivery anytime. Could be a week, could be 4 weeks.
Last night: Don't understand. Nothing wrong with your order. Usually when an order gets knocked out of line its due to credit card issues or verification problems like addresses not matching. Your order is perfect. Our fulfillment page says your order is being shipped and you'll get it tomorrow.

So AT&T is clueless. My status still shows processing/ backordered 1. The CSR rep is 'supposed' to call me tonight to verify the phone was delivered and if not, we will take it from there.

At the VERY least, this is my last go around with AT&T. If there are no answers tonight, the order will be cancelled and I will be either heading to a store or more likely off the the Verizon thread which seems to be all ponies and rainbows.
 
xmarcuswildx said:
I want mine on the truck... Not back ordered still, lol!! Any reports of people going to AT&T store that were back ordered still, canceling their orders and still able to buy a phone at the fully subsidized price they got for the pre-order?
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Not much of a chance there.... it takes several days to get your upgrade status back.

And by the time you do, you will be further back in line.

Unless you switch carriers, which might be the best option. If you want a phone today.
 
I know this is the preorder status board. But thought you guys would be interested to know..... I've been waiting at my local store with AT&T kiosk that confirmed and even released a statement saying they would have the 5 in today.... Been here since 1130 last night. Line now stands at one person - me. Line for dunkin donuts next door - out to the sidewalk. 20 people plus.
 
GenderFi said:
From what I've seen no sig is required. However, it wouldn't hurt to leave a postit on the door printing signing your name and letting the dude know to leave it at the doorstep or at neighbor or something...
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hmm too late for that lol, hopefully they will just leave it. Time will tell!
 
lukebrodyg said:
So your 4S order was in "0 back-order, In processing" for a while eh?
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Yeah. I got it 17 days after preorder or 10 days after the release day.

And the waiting sucked. So I skipped preorder at AT&T this go around.

BTW I ordered at 9 o'clock at my local AT&T store on the first preorder day.
 
Hilarious. I am going to go try to grab one at the store after my daughter heads to school. Will just return the one that comes in the mail, whenever that is. I'm a new customer so no upgrade to deal with.

jeepdriver8912 said:
I know this is the preorder status board. But thought you guys would be interested to know..... I've been waiting at my local store with AT&T kiosk that confirmed and even released a statement saying they would have the 5 in today.... Been here since 1130 last night. Line now stands at one person - me. Line for dunkin donuts next door - out to the sidewalk. 20 people plus.
Click to expand...
 
jeepdriver8912 said:
I know this is the preorder status board. But thought you guys would be interested to know..... I've been waiting at my local store with AT&T kiosk that confirmed and even released a statement saying they would have the 5 in today.... Been here since 1130 last night. Line now stands at one person - me. Line for dunkin donuts next door - out to the sidewalk. 20 people plus.
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Weird. Drove by two AT&Ts en route to work. Both lines looked pretty long.
 
Our iphones are now on a local truck out for delivery. My wife's otterbox is also on that truck for delivery. The case I ordered won't be released for a couple of more weeks. :confused:
 
Sissyboy said:
Yeah. I got it 17 days after preorder or 10 days after the release day.

And the waiting sucked. So I skipped preorder at AT&T this go around.

BTW I ordered at 9 o'clock at my local AT&T store on the first preorder day.
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Well that's not comforting at all!
 
OT2000 said:
Weird. Drove by two AT&Ts en route to work. Both lines looked pretty long.
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Athens, GA. Went by the att store about 15 minutes ago. About 40 people still in line. College towns are the worst. lol. Went in and handled the 5. Felt nice. Oh well.
 
On truck

Whew!!! Cutting it close. Mine arrived at local facility 3 mins before was put on truck for delivery.

Sep 21, 2012 7:05 AM At local FedEx facility PITTSBURGH, PA
Sep 21, 2012 7:08 AM On FedEx vehicle for delivery PITTSBURGH, PA
 
Does anyone know if Fedex will require a signature? Mine is going to be delivered today but I'm at work and can't sign for it. Such a hassle, cause then I have to get it at the Fedex store.
 
FYI for those interested -

Manual order in store on Friday, about 10:25a ET on a Premier account for a 16 GB White. Went to Back-order "0" last night so I had some hope I would see it today. This morning it was still in that state when I got up around 7:15a but has just now populated with a tracking number for Fedex and Monday delivery.

My confirmation email quoted 14-21 days. Maybe I'm getting old but I'm happy enough with it. :)
 
Last edited:
GenderFi said:
Good luck! I hear it depends on the driver. Hey may stick it in some place out of the peering eyes of the public.
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I heard they hide it like easter eggs. It's like a game of hide and seek. So fun! Let me find my expensive new phone before someone else does! :D
 
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