I too have been following this thread but have yet to post... I'll jump in now. Ive been rocking the old 3GS forever... I couldn't justify upgrading to the 4 b/c I bought the 3GS a couple weeks before, didn't want the 4S, et., et.
Long story short, I really wanted the iphone5... my 3GS is on its last legs -I need a new phone! That being said, I wake up around 1:55am Central, 9/14, start the whole refreshing proces using AT&T online (not Premier -didn't know about premier until this thread), begin attempting to order right as presale starts, and finally get my i5, black, 64gb, order through at 2:49 Central Time, Confirmed for Delivery, 09/21, AT&T Online.
49mins after they went on sale, I was confirmed. Ive been w/ AT&T for 6-7 years, always paid account on time, good standing, paid for iphone using CC (not debit, as I was told not to use debit)... I did everything "right", or so I thought.
Order #1504*****. My friend orders hers literally 7 hours after me... guess what, she has her ****** phone (she used Premier)... mine is still on "back order", im being told by AT&T that my shipment was delayed. For what? I have no idea... again, account in good standing, bill was current, paid w/ my AMEX card... I even called AT&T earlier the day of presale to make sure my account was all "current" and asked them if I was eligible for upgrade, which they said I was and that my account looked good, blah blah blah.
I guess my point in going off on the above diatribe is that I feel wronged... I know many of you guys do too. I TOTALLY UNDERSTAND they oversold the phone! BUT... why did they not honor "first come first serve"? My time is valuable, so is yours, so why did my friend get hers (the one who ordered 7 hours after me)?? That's what is so damn frustrating about this whole ordeal.
Who out there wants to cancel AT&T? Seriously, let's cancel. Verizon is a much better provider in my area anyway. Also, lets talk about conciliatory efforts made by AT&T for those of us who have been burned. Honestly, I think I deserve a free iphone! Has AT&T given significant account credit, free iphone, anything of significance? Anything other than a clueless CSR stating "Im sorry"?
As of 9:34am CST, 9/21, order #1504***, purchased 12:49am Pacific Time 09/14, still on back order, "pending shipment", no shipping date, my card has been charged.
Im livid with AT&T. Im always nice to the CSR on the phone, I know its not the CSR's fault... but I feel wronged by their bossman, AT&T! I know its just a phone, and who gives a HSIT, right? I wouldn't care, but I made the effort to have one on my doorstep today... my friend DID NOT, and she has hers.
Thanks for your time. I type pretty fast, sorry to ramble. Good luck everyone. Congrats to those who have their new i5... it will probably be fun & novel being one of the first "to get to play with it"!
So are there any lawyers out there looking to start a civil suit?
I too have been following this thread but have yet to post... I'll jump in now. Ive been rocking the old 3GS forever... I couldn't justify upgrading to the 4 b/c I bought the 3GS a couple weeks before, didn't want the 4S, et., et.
Long story short, I really wanted the iphone5... my 3GS is on its last legs -I need a new phone! That being said, I wake up around 1:55am Central, 9/14, start the whole refreshing proces using AT&T online (not Premier -didn't know about premier until this thread), begin attempting to order right as presale starts, and finally get my i5, black, 64gb, order through at 2:49 Central Time, Confirmed for Delivery, 09/21, AT&T Online.
49mins after they went on sale, I was confirmed. Ive been w/ AT&T for 6-7 years, always paid account on time, good standing, paid for iphone using CC (not debit, as I was told not to use debit)... I did everything "right", or so I thought.
Order #1504*****. My friend orders hers literally 7 hours after me... guess what, she has her ****** phone (she used Premier)... mine is still on "back order", im being told by AT&T that my shipment was delayed. For what? I have no idea... again, account in good standing, bill was current, paid w/ my AMEX card... I even called AT&T earlier the day of presale to make sure my account was all "current" and asked them if I was eligible for upgrade, which they said I was and that my account looked good, blah blah blah.
I guess my point in going off on the above diatribe is that I feel wronged... I know many of you guys do too. I TOTALLY UNDERSTAND they oversold the phone! BUT... why did they not honor "first come first serve"? My time is valuable, so is yours, so why did my friend get hers (the one who ordered 7 hours after me)?? That's what is so damn frustrating about this whole ordeal.
Who out there wants to cancel AT&T? Seriously, let's cancel. Verizon is a much better provider in my area anyway. Also, lets talk about conciliatory efforts made by AT&T for those of us who have been burned. Honestly, I think I deserve a free iphone! Has AT&T given significant account credit, free iphone, anything of significance? Anything other than a clueless CSR stating "Im sorry"?
As of 9:34am CST, 9/21, order #1504***, purchased 12:49am Pacific Time 09/14, still on back order, "pending shipment", no shipping date, my card has been charged.
Im livid with AT&T. Im always nice to the CSR on the phone, I know its not the CSR's fault... but I feel wronged by their bossman, AT&T! I know its just a phone, and who gives a HSIT, right? I wouldn't care, but I made the effort to have one on my doorstep today... my friend DID NOT, and she has hers.
Thanks for your time. I type pretty fast, sorry to ramble. Good luck everyone. Congrats to those who have their new i5... it will probably be fun & novel being one of the first "to get to play with it"!
So are there any lawyers out there looking to start a civil suit?
