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ATT iPhone 5 Pre-order thread

just received my iPhone 20 minutes ago, the UPS guy was really polite and said he has been really busy today and I thanked him for getting it before 5PM :cool:
It's gonna take a while to restore all my apps but man this iPhone is really sleek looking! This thing blows the original iPhone 4 away on speed and graphics :D :apple:
 
detroit1 said:
Well it appears mine was stolen at the sorting hub in indy. Just got off the phone with FedEx and I now have to wait 24-48 hours for them to attempt to find it. They have no idea where it is. Awesome.
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anyone have any idea what i should do here?
 
was hoping for a miracle and that it would arrive today even though it has been back ordered since day 1. by the way, I ordered it at 3:15am ET on the 14th. Just called AT&T and they said it'll come between Oct 5-Oct 14, awesome.
 
Just coming back in here one more time to wish everyone well. Hopefully you get your orders asap free of scuff gate, or any other gates that might raise their ugly head in the days to come. And screw any company that messed up your orders. Be well! :apple:
 
So here's my pre-order experience. I pre ordered 2 phones. The phone that I ordered later actually came a few days earlier. The one that I ordered first was stuck in back order since this morning. SO I called AT&T and the canceled that order (other phone is for my brother, but he wasn't in that much of a hurry to get one), and they reversed the upgrade.

Was on the way to work and decided to stop by the AT&T store for the shiggles and was told that they had a lot in stock. I waited 15 minutes in line for one at 9AM, then walked out with a new phone at 9:45!
 
**** AT&T!! I've had it. I'm going to be someone who stands up. This is not how you do business. You can try and get you're money from my "old" bank account but good luck!!
Ps. **** YOU TOO!!!
 
xmarcuswildx said:
Backorder still 1. iPhone's sold out at every AT&T and apple store in south jersey. FOOOOOOK!!
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I've been following your posts...I feel as if my order and your order are in the same boat. We actually ordered on 9/14 but the order status page shows ordered on 9/17. We also both have order #'s that start with EXTP.
 
:mad::mad:

My conversation with Online chat lasting about an hour a little while ago. REAL HAPPY!! NOT

Jarrett Borg: Thank you for calling AT&T my name is Jarrett. I can help you with your order inquiry George.
ME: Hi Jarrett.. I pre-ordered an iPhone 5 on 9/14 and received email confirmation of a 9/21 arrival. However the order st atus shows processing and no tracking or shipment status
Jarrett Borg: I am sorry to hear that George. Please allow me a few moments for research.
ME: My order number 13065301*** if you need that
Jarrett Borg: The expected shipping date is between 10/04/2012 To 10/15/2012.
ME: Why so late? When my pre-order was completed by 12:04AM on the 14th? I don't understand
Jarrett Borg: Devices purchased as part of presale are shipped on a first come first serve basis.
ME: Does my order number starting with 1306 mean that my order was in before someones whose order number starts with 1406?
Jarrett Borg: The actual shipment date is not guaranteed and may be delayed for reasons that include, but are not limited to, product availability, inventory, credit issues, number porting or carrier delays, and customer's completion of other required AT&T business processes. We apologize for this inconvenience and assure you that we are working to get your order delivered as quickly as possible.
ME: Does my order number starting with 1306 mean that my order was in before someones whose order number starts with 1406?
Jarrett Borg: I apologize we do not have any information on order numbers.
ME: So someone that has been with AT&T for going on 8 years now and never had a bad thing to say, now has his pre-order in the system 4 minutes after the window even opened and your telling me I won't be getting my phone for another 2-3 weeks?
ME: That I have to wait a month to get mine?>
Jarrett Borg: I certainly understand your concern and frustration.
ME: So there is nothing that can be done basically is what your telling me?
Jarrett Borg: You can cancel the preorder. We would strongly suggest against doing this as the order guarantees you a phone.
ME: Jarrett I would hate to have to cancel it but I don't think it is fair what I am going through. Is there anything else that you can do?
Jarrett Borg: I wish there was something more that I could do for you George. I truly understand how frustrating this must be.
ME: Jarrett then I have no choice then to cancel the preorder please
Jarrett Borg: I am not able to cancel the preorder as the contract has already been accepted.
MEJarret your not making any sense not 5 mins ago you told me I could, now I canlt?! What sense does that make?
Jarrett Borg: I apologize. You can speak with our online orders department to see if there is anything that can be done.
Jarrett Borg: You can reach eCom at 866-267-4510.
Jarrett Borg: Hours of Operation (times are ET) Sun - Sat 8 am - 12 Midnight
ME: So I am guessing you can understand my frustration even more so now. You just told me I could do something and now telling me I can't. I was also told that I could get my phone on the 21st if I pre-ordered early enough on the 14th and now I can't. Is there anything that AT&T says that holds true?!
ME: Jarrett by any chance do you have a supervisor I can be connected with?
Jarrett Borg: I have not had any customers request a cancellation of a preorder yet. I did not realize that it is not possible when the contract has been accepted. That is my mistake and I apologize.
Jarrett Borg: I can see if a supervisor is available. Is there a number they can call you back at?
ME: Sure 702-439-2673. I would like to speak with one as soon as possible please
info: Your chat transcript will be sent to george.palumbo@kegel.net at the end of your chat.
Jarrett Borg: I can connect you with someone in chat as well.
ME: That works too
Jarrett Borg: I am working on getting a supervisor.
ME: Thank you
Jarrett Borg: You're welcome George.
Jarrett Borg: One moment while I connect you.
ME: Ok
info: Please wait while I transfer the chat to 'Manager - Todd Puhl'.
info: You are now chatting with 'Manager - Todd Puhl'
Manager - Todd Puhl: Hello, my name is Todd Puhl. I am a floor manager with AT&T. One moment while I review the account.
ME: Sure thank you
Manager - Todd Puhl: Upon review, it appears your order is past the state where we could cancel it for you. I apologize, but we would not be able to cancel this for you.
ME: Todd I am sure I am not the only person that is frustrated with the release and issues with the new phone. But I placed my order at 12:04am on the 14th. I got confirmation email and text say congrats. It showed that it would ship as of 9/21. Now when I check on it Jarrett just told me basically I would have to wait a month to get my phone. After further conversation with him he told me I could cancel my pre-order. Then 3 mins later said I could not
Manager - Todd Puhl: I do apologize. However, once we pass a certain part of the preorder process we cannot cancel it. I apologize for the misinformation.
ME: This only makes me more frustrated about this whole process. I have been with AT&T going on 8 years now and this is how I get treated? I cannot help that the customer service rep doesn't know I cannot cancel it and tells me I can. How is that fair to me?
Manager - Todd Puhl: I apologize, but I have corrected this misinformation for you. I do sincerely apologize for the confusion that was provided, however, I still cannot cancel the order for you.
ME: So at this point Todd is there anything you can do for me?
Manager - Todd Puhl: Unfortunately there is no way for me to cancel the order for you at this time.
ME: I unfortunately understand that at this point. Is there any other way that you are able to make this right?
Manager - Todd Puhl: I have corrected the misinformation for you at this time.
ME: Todd you haven't corrected anything for ME. You have told your fellow employee to he cannot offer to cancel pre-orders. How does that do anything for me, the customer?
Manager - Todd Puhl: I understand that. However, when it comes to preorders the actual shipment date is not guaranteed and may be delayed for reasons that include, but are not limited to, product availability, inventory, credit issues, number porting or carrier delays, and customer's completion of other required AT&T business processes.
Me: Which of course you cannot tell me which one of those are mine correct? That is just a generic response you give to everyone
Manager - Todd Puhl: We do not have access to see where your order is in the queue so to speak. I do apologize for the situation. Is there anything else I can assist with today?
ME Sure Todd can I speak with your supervisor please
Manager - Todd Puhl: I have confirmed with my manager at this point in regards to your order and we would not be able to cancel it. I cannot escalate you any further in regards to cancellation of this order.
ME: Todd I am not looking to speak with someone that can cancel my order, just someone able to tell me something otehr than I am sorry and I apologize. At this time I am tired of hearing I am sorry or I apologize. I want to know how AT&T is going to make this right for me
Manager - Todd Puhl: Unfortunately that is all we can offer at this time. I am unsure specifically what you are inquiring about in terms of making this right.
ME: Todd I don't know if some kind of credit is able to be issued towards my account? I can just tell you as a customer of AT&T of going on 8 years now I am extremely disappointed about how I am being treated here. I really don't want to have to leave and go seek other service.
Manager - Todd Puhl: I apologize, but I cannot provide you a credit due to the shipping time available for a preordered device. I apologize that you feel you are being mistreated due to the length of time for the preorder to complete.
ME: So how I read that is we don't really care if you go somewhere else, you aren't doing anything for me other than apologize and say your sorry?
Manager - Todd Puhl: I do apologize. However we cannot provide credits for the length of time for a preoder device to ship to you. I apologize.
ME: Well Todd thank you for your apology and basically only that.
Manager - Todd Puhl: Is there anything else I can assist with today?
ME: No sir
Manager - Todd Puhl: We realize that you have a choice in Wireless providers and thank you for giving us the opportunity to assist you today. We appreciate your business and thank you for visiting AT&T’s Support Chat.
 
jd0513 said:
I've been following your posts...I feel as if my order and your order are in the same boat. We actually ordered on 9/14 but the order status page shows ordered on 9/17. We also both have order #'s that start with EXTP.
Click to expand...

I'm really curious what EXTP means. I'm pretty much in the same place as the both of you, except mine starts with X followed by the numbers.

Anybody know what either EXTP or X means?
 
anyone that hasn't gotten theirs or have shipping info, i'm gonna say. give fedex and ups a few hours to finish delivering iphone and have time to drive back the the warehouse. i'm sure almost if not all trucks are out delivering so there's not gonna be any updates until they get back and can work on new deliveries.
 
Nothing

I preordered at the AT&T store, got confirmation emails (3 of them!), credit card authorized, then it disappeared from my credit card screen; BUT thing that is discouraging is that the order status at AT&T has not changed from "In Process" since the day I ordered it. I see other folks on this forum getting phones or at least SOME indication of action...

I preordered 4S and didn't get it for a month. Guess it's going to happen again. OK by me but my grandson who wants the 4S is frantic.
 
jd0513 said:
I've been following your posts...I feel as if my order and your order are in the same boat. We actually ordered on 9/14 but the order status page shows ordered on 9/17. We also both have order #'s that start with EXTP.
Click to expand...


Yup. Same thing EXTP889 is my order. The fook does that mean? I ordered 9/14 somehow got pushed back to 9/17. I'm gonna be real pissed off if something is wrong with my order and they haven't told me. I've asked that repeatedly. I have taken screenshots of chats and recorded phone calls. Just annoyed at this debacle.
 
xmarcuswildx said:
Yup. Same thing EXTP889 is my order. The fook does that mean? I ordered 9/14 somehow got pushed back to 9/17. I'm gonna be real pissed off if something is wrong with my order and they haven't told me. I've asked that repeatedly. I have taken screenshots of chats and recorded phone calls. Just annoyed at this debacle.
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I have same EXTP889....they're giving me the 14-21 day BS when I call them. I will wait it out regardless, but i have hope that it will come before that.
 
Just got off the phone with AT&T. Noticed I had gotten refunded so I gave them a call asking why. The representative let me know that Apple cancelled every order that was made using a debit card :mad: now I either have to go hunting for one or wait another 3 weeks :(
 
Runaround

Here is my story. Ordered thru AT&T web phone 9/14 received email
You will receive phone 9/21 and blahaa blahaa
Order was backordered as of today I canceled order and went AT&T store there were plenty of phones but they said I can't get one cause my upgrade option was already used. So I called AT&T to cancel service and went to Radio Shack got 2 16g phones with Verizon and saved $60 a month.
AT&T lost 10 year customer ,,,

Code:
 
Cancelled my AT&T pre-order

Called AT&T customer service at noon today, and the rep told me that because my credit card had to be re-processed on 9/14, I lost my spot in the order pool and would not get my phone until 10/4. So, I asked her to cancel the order, and she did so without any argument. I got an email cancellation notice minutes later.

Off to the Apple Store at International Mall in Tampa. Waited in line for 30 minutes. Had the phone in my hands, but... AT&T had not yet released the upgrade status on my phone. There were AT&T reps in the store and they said I had to wait 7 days before the hold on my phone upgrade status was released!!!! They told they could not override the upgrade status. The AT&T rep I spoke to earlier said that they could override it.

So I turned to the Verizon rep next to us at the Apple Store and asked if she could transfer my number over. She said yes. The AT&T guys stood there with their mouths hanging open. SCREW YOU AT&T!
 
Evz0rz said:
Just got off the phone with AT&T. Noticed I had gotten refunded so I gave them a call asking why. The representative let me know that Apple cancelled every order that was made using a debit card :mad: now I either have to go hunting for one or wait another 3 weeks :(
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I call BS. No way this would happen. Money is money. Especially when AT&T is holding funds. They're most likely canceling orders manually to try and fulfill others. Complete garbage.
 
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