How are you so sure about tomorrow morning? Didn't think they delivered on Saturday without a massive upcharge paid by AT&T...
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ATT iPhone 5 Pre-order thread
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How are you so sure about tomorrow morning? Didn't think they delivered on Saturday without a massive upcharge paid by AT&T...
Hope for those still on "backorder"...you may be much sooner than "14-21 days" away.
Ordered 9/14 11am EST on phone w/ store - white 16 gb.
Mine was on "backorder" until approx. 8pm EST today. Roughly 2 hours later I saw FedEx tracking # assigned to my order, and a little under an hour after that, Fedex tracking # shows that it will deliver Monday.
Also email from AT&T just arrived, confirming it shipped.
I hope that helps calm nerves. I know yesterday I was expecting not to see it til Oct. 😱
Ordered 9/14 11am EST on phone w/ store - white 16 gb.
Mine was on "backorder" until approx. 8pm EST today. Roughly 2 hours later I saw FedEx tracking # assigned to my order, and a little under an hour after that, Fedex tracking # shows that it will deliver Monday.
Also email from AT&T just arrived, confirming it shipped.
I hope that helps calm nerves. I know yesterday I was expecting not to see it til Oct. 😱
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Yeah but they don't even have the 3G network available with your iPhone... I tried all the tweaks and other nonsense that is online adjusting your network and all that to no avail... It's supposedly possible, but may as well get used to edge network if you go that route...
straight talk + 4G smart phone = terrible idea
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I ordered my iPhone on Tuesday the 18th.....yet I check my order status religiously for no reason seeing as it definitely won't be here until October...sooo impatient!😡 I wonder if I should try getting one at a store or if that is a lost cause by now
From AT&T to Verizon in an hour or so: fun with AT&T live chat.
Hi all-
I'm a long-time Macrumors reader and first time poster after following the pre-order debacle over the last several days. I ordered my 32GB Black AT&T iPhone on the morning of the 14th, and it's been backordered ever since. Anyway, I didn't care a whole lot about the fact I didn't receive my phone today until I walked into the Apple Store on Fifth Avenue in NYC and saw them being handed out like candy. In fact, they STILL have them in stock this very minute. I decided to live chat with an AT&T rep to let them know, and here's what happened. Sorry for the long post! I'll make them shorter from here on out. 🙂
info: You are now chatting with 'Cynthia B.' at AT&T Mobility.
Cynthia B.: Welcome to AT&T online Feature Sales. How may I assist you with your features today?
John Black: I don't need assistance with any features. I pre-ordered an iPhone 5 the first day it became available. I was initially told (by the agent who handled my order over the phone) that it would definitely arrive by the 21st. It didn't, and now it's back-ordered. I'm now standing in an Apple Store in NYC where they have plenty in stock. I either want to cancel my pre-order so I can buy one here or cancel my AT&T account so I can get one through Verizon. I told the agent who transferred me I'm planning on doing that now. He said you might be able to help first.
Cynthia B.: I would be happy to help you. I am not able to check the order status of your iPhone 5, but you can call our Order Processing Team to see when the phone will arrive. I am sorry, you were not given accurate delivery information.
John Black: I don't have time to wait for a backordered phone to arrive. I live and work in Haiti and am leaving on Tuesday. The gentleman (Gabriel) who transferred me to you was able to check the status and agreed that it's backordered. If you can't cancel my order that AT&T can't fill within the stated time, I'd like to cancel my account entirely and buy an iPhone 5 through Verizon right now.
Cynthia B.: For more information, please contact our Order Processing team at 1-866-391-0749 to see when the phone will arrive or to request the order be cancelled. I am not able to terminate an order here online.
John Black: Are you able to terminate my entire account right now? And if not, can you transfer me to someone who can?
Cynthia B.: I do not have access to do that here online. You will need to contact our Customer Care Team Monday through Friday from 7am to 10pm Local Time and Saturday & Sunday from 9am to 7pm Local Tim at 800-331-0500 or 611 from the AT&T wireless phone.
John Black: Thank you. I just asked the Apple employee here at the store on Fifth Avenue to retrieve a Verizon-based iPhone 5. I will happily cancel my account first thing in the morning.
Cynthia B.: I hate to hear that. We value you as a customer and do not like to see you leave the wireless family. With the iPhone 5 preorders the anticipated date when ordered was 14-21 days from that date. They are now in stock and you may receive it sooner if you can wait to call our Order Processing Team in the morning.
John Black: Too late. I was explicitly told my iPhone would DEFINITELY arrive on the 21st after I told the AT&T rep who handled my order I would be leaving for Haiti and wouldn't be around for a later delivery. There are scores of phones right here where I'm standing, right now. Even AT&T ones. But since I can't cancel my backordered phone, I'm starting a new contract with Verizon as we type.
Cynthia B.: I am checking to see if we have an Order Management Team rep available to chat with you now.
John Black: Ok.
Cynthia B.: Do you mind holding while I connect you?
John Black: I don't mind.
Cynthia B.: Thank you. Have a great night.
John Black: Either way, I'm leaving with a new iPhone, so it'll be pretty good, indeed.
John Black: Thanks.
info: You are now chatting with 'Autumn Brown' at AT&T CDS.
Autumn Brown: Mr. Black, thank you for chatting with AT&T today! I will be glad to assist you with your questions.
John Black: Thanks.
Autumn Brown: I apologize, but I am not able to locate information about your order.
Autumn Brown: I am either going to have to get you to sales, or I am going to have to give you the number.
Autumn Brown: I am in the billing department, and I apologize that you were misrouted.
John Black: I've already been to sales.
Autumn Brown: Unfortunately that is the only department that is able to view your order.
John Black: I was told I was being transferred to an Order Management Team rep.
John Black: Is someone available from the order management team?
Autumn Brown: I also want to apologize that you were misinformed of the delivery date.
John Black: That's ok. It's not your fault, but it IS your company's fault.
Autumn Brown: We either have sales, technical support, or billing.
John Black: So I'm in the process of singing up for an account with Verizon.
Autumn Brown: I completely understand, but I do feel bad that you don't have your phone and you were told you would have it.
John Black: Here at the Apple store.
Autumn Brown: I am certainly sorry to hear that, Mr. Black.
John Black: All I really wanted to do was cancel my backordered phone, so I can buy an AT&T one here instead. I've seen scores and scores of people on iPhone forums everywhere doing that all day and night. Since I can't seem to make that happen, though, I'm starting a new account now and am canceling my AT&T one first thing in the morning.
John Black: I live and work in Haiti and am leaving on Tuesday. I don't have time to wait the vague "14-21" days for my phone to arrive.
Autumn Brown: I completely understand, Mr. Black.
John Black: So anyway, it's been a good 7 year run. I just need to call Customer Care anytime after 10am, right?
John Black: To cancel everything?
Autumn Brown: Yes. Were you provided with their number?
John Black: Yes.
Autumn Brown: Okay.
Autumn Brown: Again, I am very sorry to see you leave our company. Was there anything else I could do to help this evening?
John Black: Nope. I'm now holding a new 32 GB Black Verizon iPhone! That's all the help I needed tonight. Thanks.
Autumn Brown: Well I wish you luck with your new wireless company, and I hope you have a wonderful weekend!
John Black: Thanks. You too. Bye.
And there you have it, folks. Nice people, but no progress. Incidentally, head over to the Apple Store on 5th if you're in the market for a new phone sans wait! 🙂
Hi all-
I'm a long-time Macrumors reader and first time poster after following the pre-order debacle over the last several days. I ordered my 32GB Black AT&T iPhone on the morning of the 14th, and it's been backordered ever since. Anyway, I didn't care a whole lot about the fact I didn't receive my phone today until I walked into the Apple Store on Fifth Avenue in NYC and saw them being handed out like candy. In fact, they STILL have them in stock this very minute. I decided to live chat with an AT&T rep to let them know, and here's what happened. Sorry for the long post! I'll make them shorter from here on out. 🙂
info: You are now chatting with 'Cynthia B.' at AT&T Mobility.
Cynthia B.: Welcome to AT&T online Feature Sales. How may I assist you with your features today?
John Black: I don't need assistance with any features. I pre-ordered an iPhone 5 the first day it became available. I was initially told (by the agent who handled my order over the phone) that it would definitely arrive by the 21st. It didn't, and now it's back-ordered. I'm now standing in an Apple Store in NYC where they have plenty in stock. I either want to cancel my pre-order so I can buy one here or cancel my AT&T account so I can get one through Verizon. I told the agent who transferred me I'm planning on doing that now. He said you might be able to help first.
Cynthia B.: I would be happy to help you. I am not able to check the order status of your iPhone 5, but you can call our Order Processing Team to see when the phone will arrive. I am sorry, you were not given accurate delivery information.
John Black: I don't have time to wait for a backordered phone to arrive. I live and work in Haiti and am leaving on Tuesday. The gentleman (Gabriel) who transferred me to you was able to check the status and agreed that it's backordered. If you can't cancel my order that AT&T can't fill within the stated time, I'd like to cancel my account entirely and buy an iPhone 5 through Verizon right now.
Cynthia B.: For more information, please contact our Order Processing team at 1-866-391-0749 to see when the phone will arrive or to request the order be cancelled. I am not able to terminate an order here online.
John Black: Are you able to terminate my entire account right now? And if not, can you transfer me to someone who can?
Cynthia B.: I do not have access to do that here online. You will need to contact our Customer Care Team Monday through Friday from 7am to 10pm Local Time and Saturday & Sunday from 9am to 7pm Local Tim at 800-331-0500 or 611 from the AT&T wireless phone.
John Black: Thank you. I just asked the Apple employee here at the store on Fifth Avenue to retrieve a Verizon-based iPhone 5. I will happily cancel my account first thing in the morning.
Cynthia B.: I hate to hear that. We value you as a customer and do not like to see you leave the wireless family. With the iPhone 5 preorders the anticipated date when ordered was 14-21 days from that date. They are now in stock and you may receive it sooner if you can wait to call our Order Processing Team in the morning.
John Black: Too late. I was explicitly told my iPhone would DEFINITELY arrive on the 21st after I told the AT&T rep who handled my order I would be leaving for Haiti and wouldn't be around for a later delivery. There are scores of phones right here where I'm standing, right now. Even AT&T ones. But since I can't cancel my backordered phone, I'm starting a new contract with Verizon as we type.
Cynthia B.: I am checking to see if we have an Order Management Team rep available to chat with you now.
John Black: Ok.
Cynthia B.: Do you mind holding while I connect you?
John Black: I don't mind.
Cynthia B.: Thank you. Have a great night.
John Black: Either way, I'm leaving with a new iPhone, so it'll be pretty good, indeed.
John Black: Thanks.
info: You are now chatting with 'Autumn Brown' at AT&T CDS.
Autumn Brown: Mr. Black, thank you for chatting with AT&T today! I will be glad to assist you with your questions.
John Black: Thanks.
Autumn Brown: I apologize, but I am not able to locate information about your order.
Autumn Brown: I am either going to have to get you to sales, or I am going to have to give you the number.
Autumn Brown: I am in the billing department, and I apologize that you were misrouted.
John Black: I've already been to sales.
Autumn Brown: Unfortunately that is the only department that is able to view your order.
John Black: I was told I was being transferred to an Order Management Team rep.
John Black: Is someone available from the order management team?
Autumn Brown: I also want to apologize that you were misinformed of the delivery date.
John Black: That's ok. It's not your fault, but it IS your company's fault.
Autumn Brown: We either have sales, technical support, or billing.
John Black: So I'm in the process of singing up for an account with Verizon.
Autumn Brown: I completely understand, but I do feel bad that you don't have your phone and you were told you would have it.
John Black: Here at the Apple store.
Autumn Brown: I am certainly sorry to hear that, Mr. Black.
John Black: All I really wanted to do was cancel my backordered phone, so I can buy an AT&T one here instead. I've seen scores and scores of people on iPhone forums everywhere doing that all day and night. Since I can't seem to make that happen, though, I'm starting a new account now and am canceling my AT&T one first thing in the morning.
John Black: I live and work in Haiti and am leaving on Tuesday. I don't have time to wait the vague "14-21" days for my phone to arrive.
Autumn Brown: I completely understand, Mr. Black.
John Black: So anyway, it's been a good 7 year run. I just need to call Customer Care anytime after 10am, right?
John Black: To cancel everything?
Autumn Brown: Yes. Were you provided with their number?
John Black: Yes.
Autumn Brown: Okay.
Autumn Brown: Again, I am very sorry to see you leave our company. Was there anything else I could do to help this evening?
John Black: Nope. I'm now holding a new 32 GB Black Verizon iPhone! That's all the help I needed tonight. Thanks.
Autumn Brown: Well I wish you luck with your new wireless company, and I hope you have a wonderful weekend!
John Black: Thanks. You too. Bye.
And there you have it, folks. Nice people, but no progress. Incidentally, head over to the Apple Store on 5th if you're in the market for a new phone sans wait! 🙂
Hello! Ive been reading this forum and thought id post about my situation. So I ordered a 16 GB black in store at 3:15 pm PST, was told I would get my phone by today, and then shortly after was sent an email saying it would take 14-21 business days. A couple of days ago i tried checking my order status on At&t's website and it doesn't even recognize my order, saying that if you ordered in the past 6-8 hrs wait an hour blah blah.. So I called and talked to a CSR and said it would take 14-21 business days. I just don't know why I can't check my order status online, I have tried entering the order #, the order transaction ID, my wireless number, and nothing has worked. The CSR said that I didnt even have a real order # yet, so im not sure. Its pretty disappointing how At&t is handling this...
HA. I have to wait forever for this?
My phone has not MOVED AN INCH. There's no phone to fill. 14-21 days? Yeah right. I'm not happy right now.
I feel duped. The people who ordered their phones are the people who should get them.
My phone has not MOVED AN INCH. There's no phone to fill. 14-21 days? Yeah right. I'm not happy right now.
I feel duped. The people who ordered their phones are the people who should get them.
Ordered mine from an AT&T store at 9am PST on 9/14... still backordered... to make matters worse, the local Apple store has plenty of iPhone 5s for each carrier in all sizes and colors... they didn't even sell out today.
AT&T told me I had to cancel my pre-order in store, and it could take 72 hours to take effect.
Since when is a pre-order not a pre-order? This is insane.
AT&T told me I had to cancel my pre-order in store, and it could take 72 hours to take effect.
Since when is a pre-order not a pre-order? This is insane.
I hate the word backorder especially after hearing it for more than a week at this point. That means that my order isn't their priority. The rep on the phone says that if it's still on backorder tomorrow that there's a problem and to call back. They won't like hearing from me tomorrow.
I know I sound spoiled but when theres no movement on something you gave MONEY to and was told at first it would be here on the 21st we have EVERY right to be upset.
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This is ridiculous. So they mean to tell me that they have hundreds of thousands of iPhones in stock around the country but can't fill preorders for loyal customers who went out of their way to buy the product? This is stupid. I'm not happy. At all.
I know I sound spoiled but when theres no movement on something you gave MONEY to and was told at first it would be here on the 21st we have EVERY right to be upset.
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This is ridiculous. So they mean to tell me that they have hundreds of thousands of iPhones in stock around the country but can't fill preorders for loyal customers who went out of their way to buy the product? This is stupid. I'm not happy. At all.
Yeah i am using straight talk and just cut the sim down to nano with my bare hands...BAUS. NAHH just use a pair of scissors and laid the nano down and cut. It works and only gets hspa+ no LTE on it. I can get around 5.5mbps on it and used unlockit.co.nz to load the data settings. MMS is another story and don't have time to bother with it right now. Text is fine and no issues along with voice. So only thing I can't confirm is MMS on straight talk and all you have to do is trim the sim and ensure the center horizontal lines all line up with the nano sim.
http://asia.cnet.com/hacked-iphone-5-nano-sim-thickness-doesnt-matter-62218820.htm
Exactly, this is the only situation in my entire life where a pre-order did not guarantee me a unit. In this case, I'm not even getting one over people who go to get one the day after launch day, that makes no sense.
I AM BAUS.....plain and simple. Chumps ask questions and I LEAD. I did not wait in line for 4 day or even 4 hours. I waited about 4 minutes and paid for my grab bag and I was on my way. Look on your own macforums and see that full price $650 iphone will be setup as "DEVICE ONLY" receipt sale and bypass at&t contract. Upon plugging the phone into itunes you will see the congrats screen and your tiny little e_peen will go full retard at this point.
JELLY
Edit: I can also unlock iphone 5 for $10 bux but that is a different story and if you need it done then it will be $50 😉
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For the people who ordered on launch day and are still on back order, has your contract been renewed? Mine shows it was active 9/20/12. So looks like my contract has been renewed but no phone to show for it yet.
Just curious if a renewed contract = an assigned phone.
Just curious if a renewed contract = an assigned phone.
It's its in your terms that you signed... When you pre ordered you agreed to a 2 year agreement which has nothing to do with what plan you have or will have. If you already have a plan then you should still be on it until you get your phone, at which point you can contact then to change it. During your 2 years you can change it however you like and that has no bearing on your 2 year commitment.
In-store order that FINALLY moved out of backorder status around 3:30 pm ET today. No update to the status besides IN PROGRESS. Really hoping a tracking number shows up by Monday, but not too sure I'll get anything.
Was told by two different people it is IMPOSSIBLE to cancel a preorder, when that's clearly not the case. What's to blame here? Laziness? Misinformation? Whatever it is, it's not becoming at all. There's absolutely no reason I should not be able to pay money TODAY for a phone I want and cancel an order that has not shipped or charged my card.
Was told by two different people it is IMPOSSIBLE to cancel a preorder, when that's clearly not the case. What's to blame here? Laziness? Misinformation? Whatever it is, it's not becoming at all. There's absolutely no reason I should not be able to pay money TODAY for a phone I want and cancel an order that has not shipped or charged my card.
You sound like an douce bag and no one is impressed that you can buy a phone and sand down a SIM card... 😱
I cancelled my account today too with ATT. For the poster that said ATT doesn't care about losing its customers, trust me they do. I had to talk to 4 DIFFERENT people today simply to cancel my account. Why? All of them tried to ask for a reason why I wanted to cancel and is there ANYTHING they can do to keep me as a customer? They offered to waive my activation fee and $100 credit.
I simply didn't care. I'm not mad at the reps to be honest b/c they're given a script by ATT and they had to just say those things. And you hear different things b/c corporate is giving them new scripts daily (admitted by 2 different people who begged me to keep my account).
Point is, they simply don't know what they're doing. This was my first pre-order with them. I would have been fine if they said "I'm sorry sir, I simply don't know." A "I don't know" would have gone a long way b/c I do understand an order of this magnitude. But when you lie, mislead, then make excuses, and blame Apple for not stocking up for you guys... it's just embarrassing.
What really irked me this morning that forced me to cancel my account is this:
Me: What's the status of my order?
Rep 1: It's ready to be shipped. It's in the last stage.
Me: Good, so when can I expect my phone?
Rep 1: At the earliest 10/15.
Me: You just said it's ready to be shipped. It takes that long.
Rep 1: Yes, it can.
Me: Can you cancel that order so I can pick it up in store?
Rep 1: You can't cancel the order b/c it's ABOUT TO BE SHIPPED.
Me: Can I talk to your supervisor?
REp 1: Yes. Proceeds to put me on hold for 30 minutes, and then I got hung up all of a sudden.
Called back:
Me: I want to cancel my pre-order.
Rep 2: Ok, I can do that for you. My supervisor has authorized that.
Me: I thought you can't b/c it was about to be shipped.
Rep 2: No it wasn't. It's nowhere close to being shipped. Yours will be shipped at the earliest 10/4, and latest 10/19.
Me: (Pissed off as hell). Proceeds to call to cancel my account directly after that.
I may be a number for ATT, but things like this will provide a pattern for the public. I'm sure ATT will lose more customers to other carriers over this, rather than the other way around.
I simply didn't care. I'm not mad at the reps to be honest b/c they're given a script by ATT and they had to just say those things. And you hear different things b/c corporate is giving them new scripts daily (admitted by 2 different people who begged me to keep my account).
Point is, they simply don't know what they're doing. This was my first pre-order with them. I would have been fine if they said "I'm sorry sir, I simply don't know." A "I don't know" would have gone a long way b/c I do understand an order of this magnitude. But when you lie, mislead, then make excuses, and blame Apple for not stocking up for you guys... it's just embarrassing.
What really irked me this morning that forced me to cancel my account is this:
Me: What's the status of my order?
Rep 1: It's ready to be shipped. It's in the last stage.
Me: Good, so when can I expect my phone?
Rep 1: At the earliest 10/15.
Me: You just said it's ready to be shipped. It takes that long.
Rep 1: Yes, it can.
Me: Can you cancel that order so I can pick it up in store?
Rep 1: You can't cancel the order b/c it's ABOUT TO BE SHIPPED.
Me: Can I talk to your supervisor?
REp 1: Yes. Proceeds to put me on hold for 30 minutes, and then I got hung up all of a sudden.
Called back:
Me: I want to cancel my pre-order.
Rep 2: Ok, I can do that for you. My supervisor has authorized that.
Me: I thought you can't b/c it was about to be shipped.
Rep 2: No it wasn't. It's nowhere close to being shipped. Yours will be shipped at the earliest 10/4, and latest 10/19.
Me: (Pissed off as hell). Proceeds to call to cancel my account directly after that.
I may be a number for ATT, but things like this will provide a pattern for the public. I'm sure ATT will lose more customers to other carriers over this, rather than the other way around.
My contract was up. So was my wife's. she got her phone today, but I noticed on weds that her contract was renewed on the 14th and mine was still expired. Yesterday mine changed to the new contract with a starting date of the 20th (ordered on the 14th). Just wondering if that's a sign mine is getting closer to shipping out.
You sound like you are missing out on the fun and no need to sand here son. Do it right the first time and sand paper is not necessary.
Hey i heard apple guys are douce bags and I heard the same about people with beemers too. Does that mean I own a beemer since I am apple douce.
should post up the picture of the APPLE STORE WITH TONS OF INVENTORY IN THE BACK. THey had to block customers since people kept wanting to line up and 8:15pm was the cutoff. APPLE ALWAYS GETS PRIORITY ON DELIEVERY AnD WILL HAVE MORE ITEMS IN STOCK. This is a crap picture but just an idea of how many were just sitting on the floor waiting to be restocked for the night. I was the last customer for the night.
Here enjoy and see how corporations work. Apple always saves inventory for themselves to ensure the kickbacks and commission stays within the company.
This pic was just a sample section of a 15 foot strip to stock all the drawers and more in the back. This is what they had left after a full day of customers. Most stores ran out at noon and apple has plenty for everyone. Chumps are paying $1300 on craigslist and you can walk right in and pick one up.....
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Well your situation is different than mine. My wife and I had our contract expire in June and we've been on month to month, but when we went in on the 14th and pre ordered the phone they had me sign a terms and condition form that agrees a new 2 year commitment starts on the day we pre ordered. We are on a family plan though and I'm not sure, but it sounds like you aren't? 😕
Either way it seems like they are trying to get these phones out all of a sudden so here's to hoping you get yours soon.
So, now my delivery date is updated to Monday on the UPS web site. I already shipped my old phone, so now I have no phone! A real screw up.
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You sound like you are missing out on the fun and no need to sand here son. Do it right the first time and sand paper is not necessary.
Hey i heard apple guys are douce bags and I heard the same about people with beemers too. Does that mean I own a beemer since I am apple douce.
should post up the picture of the APPLE STORE WITH TONS OF INVENTORY IN THE BACK. THey had to block customers since people kept wanting to line up and 8:15pm was the cutoff. APPLE ALWAYS GETS PRIORITY ON DELIEVERY AnD WILL HAVE MORE ITEMS IN STOCK. This is a crap picture but just an idea of how many were just sitting on the floor waiting to be restocked for the night. I was the last customer for the night.
Here enjoy and see how corporations work. Apple always saves inventory for themselves to ensure the kickbacks and commission stays within the company.
This pic was just a sample section of a 15 foot strip to stock all the drawers and more in the back. This is what they had left after a full day of customers. Most stores ran out at noon and apple has plenty for everyone. Chumps are paying $1300 on craigslist and you can walk right in and pick one up.....
I was simply pointing out that your talk about "Baus, chumps and leading" is what makes you sound like an adolescent and douche... But as long as your are comfortable in your own wrapper then by all means...