Same series of numbers for me (EXTP889981), ordered 9/14 and order date is showing 9/14, but still backorder 1. What number are people calling to speak with someone? The number I have goes to busy after every automated preamble.
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ATT iPhone 5 Pre-order thread
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Same series of numbers for me (EXTP889981), ordered 9/14 and order date is showing 9/14, but still backorder 1. What number are people calling to speak with someone? The number I have goes to busy after every automated preamble.
I pre ordered with my wife's line and it still says she is eligible for an upgrade lol **** att
Called AT&T yesterday to see why I never got my 2 iPhones, operator said even though I order before the cutoff time (mine was confirmed at 6AM Pacific), it probably wasn't processed until after the cutoff time. Total last time I pre-order through AT&T, and depending when I get it, might be the last time for AT&T for me.
Unable to Cancel Preorder
I ordered mine through AT&T on the 15th. It still says preorder processing, so I tried to cancel after watching folks at the Apple store strolling in and getting them this morning. However, even though it still says preorder processing, they denied the cancellation. Now status is still reorder processing but cancel is greyed out. I tried online to find out more, and it says my zip code can't be found, and I couldn't log in using my number/password. Needless to say, I am one frustrated individual right now.
I ordered mine through AT&T on the 15th. It still says preorder processing, so I tried to cancel after watching folks at the Apple store strolling in and getting them this morning. However, even though it still says preorder processing, they denied the cancellation. Now status is still reorder processing but cancel is greyed out. I tried online to find out more, and it says my zip code can't be found, and I couldn't log in using my number/password. Needless to say, I am one frustrated individual right now.
Same boat. Ordered early (9/14 - 10:38 am pdt), In-store, to avoid losoig my unlimited plan. Status is still 'processing' and 'backordered'.
Question
Question: Does anyone know what the turn around time is for when your phone goes OFF of backorder and THEN you get tracking info? It's been off BO for about a day now.
Thank you!
Question: Does anyone know what the turn around time is for when your phone goes OFF of backorder and THEN you get tracking info? It's been off BO for about a day now.
Thank you!
No clue I have been on Backorder for the past 4 days. EXTP889 order number. So your guess is as good as mine.
Question: Does anyone know what the turn around time is for when your phone goes OFF of backorder and THEN you get tracking info? It's been off BO for about a day now.
Thank you!
TBH it just depends. It can take an hour or a few days to change. But you're just lucky to be off the backorder list lol
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Question: Does anyone know what the turn around time is for when your phone goes OFF of backorder and THEN you get tracking info? It's been off BO for about a day now.
Thank you!
I've heard people staying in that status for nearly a week, and others only a couple of hours. Someone posted earlier that got off of backorder and got a shipping notice just a few hours later. I got off the same time but haven't heard a damn thing about shipping.
I just called them and cancelled my two orders. First the girl tried to tell me I couldn't cancel and she was very nice about it, then I asked to speak to a manager who got on the phone and cancelled it right away saying there was some misinformation on their floor. As long as it hasn't shipped that manager told me I could cancel it. He verified he had my upgrade status fixed on both lines showing I was eligible again. To verify I did the *639# and received a text message I could upgrade.
well i just pre ordered yesterday..looks like i wont be getting my phone for a verryyyyyy long time lol hopefully by that time the "scuff-gate" is resolved by then
Pictures do the black no justice just went to aPple store they are so nice. Completely sold out though with people waiting in line hoping a shipment comes haha
Cancelled order last night and picked up phone this morning. I suggest you do the same!
Sold out everywhere.
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Extp889 backorder for life. Flaming torches to AT&T hq who's with me.
Yes, I have called several local stores in South Florida and none have any in stock.
So did you have to pay or he just gave you the phone in lieu of overriding your preorder? I've heard others do this, but none have been clear about the exact process.
Just talked to a few Radioshack's and a couple of them have waitlists going, but they are pretty small (I'm number 4 on the list) with a few expecting shipments on Monday.
Might be worth calling them and seeing if they're doing the same thing. Then you guys can just call up AT&T to cancel your order and reset things.
i do! and mine is still in backorder hell as well. ordered through an ATT rep at a local ATT store at 9:30 CST. told i might even get it BEFORE the 21st. so far, nada.
Call 611. Ask for a CRS (Customer Retention Specialist) and tell em how upset you are, what you were promised, what you want.. etc. They'll either give you a freebie or new info.
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AT&T manager on phone told me last night Monday morning will be big day for orders & shipments...
Did the same thing...I was so nervous checking out at the apple store hoping that the upgrade eligibility went through.
The *639# would of helped. Pay attention peeps!
oh cuz im doing an upgrade swap that i cant do in the store...if i can find an att store that has phones in stock i will though!