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ATT iPhone 5 Pre-order thread
- Thread starter ozziegn
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Just went from backorder 1 to 0, pending shipping, credit card not yet charged but it did have a hold earlier in the week.
Order #1910..., 32GB white model, order time 2:22AM PST 9/14
No emails, reps said last week that mine would ship 9/21.
I am sure they are trying to work on the early AM backorders.
It is a new line - some have said that those orders got bumped several hours for processing.
Order #1910..., 32GB white model, order time 2:22AM PST 9/14
No emails, reps said last week that mine would ship 9/21.
I am sure they are trying to work on the early AM backorders.
It is a new line - some have said that those orders got bumped several hours for processing.
Here's the chat session with them. Totally useless.
Thank you for waiting, you order will be shipped in 14-21 business days which is 10/04/2012 To 10/15/2012. You will receive an email with the ship tracking information so you can review the status of your shipment directly from the carrier.
Richard Stoddard: When I ordered it, i was told it would ship in 14 days, and that was a week ago. Now you tell me two-three weeks.
Lavaisha : I do apologize, as the website states before you checked out the actual shipment date and receipt of your order is not guaranteed and may be subject to delays for reasons that include, but are not limited to, product availability, inventory, credit issues, and completion of other required AT&T business processes.
Richard Stoddard: i tried to cancel the pre-order and was denied. why can't I cancel if it is still in pre-order processing?
Lavaisha : I do apologize, that means that order was selected for that next batch of phones.
Richard Stoddard: but you're telling me it's still two-three weeks. how can it be in the next batch?
Lavaisha : That is the next batch, 10/04/2012 To 10/15/2012.
Richard Stoddard: that's not acceptable. I want a manager or someone who can cancel it.
Lavaisha : I do apologize, your order was placed through our Premier Department you will have to speak with them. Would you like the number?
Richard Stoddard: i did not place it through the premier department, but yes, I want a number.
Lavaisha : You have a premier order number. You may reach one of our Product Specialists on 866-499-8008, Monday through Friday from 7:00 AM - 7:00 PM Central Time.
"Thank you for your purchase from the Premier Online Store. We're pleased with your choice of AT&T as your wireless service provider.
Your iPhone has been reserved and should arrive as soon as Sept 21, 2012.
Your order may be subject to AT&T eligibility and credit requirements. If we have any questions about your eligibility or your order, we will contact you via email."
is the only email besides the carpet bomb of
"Thank you for your recent purchase on the AT&T Premier Online Store. We're pleased that you chose AT&T as your wireless service provider.
In order to avoid delays with processing your order please call us at: 1-866-499-8008, Monday - 8:00 A.M. to 10:00 P.M. ET and Saturday and Sunday 9:00 A.M. to 5:00 P.M. ET.
Reference Web Order Number: 1010100278"
on Saturday the 15th... which I responded on the 16th (since they came after 5pm saturday)
Tried to cancel again, this time from (888) 333-6651 number. No go. The rep said I can call 800-866-1514 on Monday which is their second tier. She even talked to her supervisor, but again got that terms and conditions bs.
One thing she did say was something about adding another line, getting the iPhone 5 in store on the new line with the subsidized price, then when the shipped order comes in, don't open the box, take it back to a store for a refund and end that line within 30 days. Looks like that may work. Will think it over and might go to the store tomorrow to do that.
One thing she did say was something about adding another line, getting the iPhone 5 in store on the new line with the subsidized price, then when the shipped order comes in, don't open the box, take it back to a store for a refund and end that line within 30 days. Looks like that may work. Will think it over and might go to the store tomorrow to do that.
Ooh , I see .
I was having the same issue as you & the order transaction # was the one that worked for me but my letter looked nothing like yours /= .
Hope you figure a way around it soon )= .
Well that's weird, my back order went to zero then my status went to " N/A ".
Anybody know what that means?
Anybody know what that means?
Just got off backorder group 1407, for those that still are I hope you get off of that devil list soon.
The same thing has happened to me except I didn't cancel my order yet. I've chatted with multiple reps on different days with no luck.I've tried everything from complaining to threatening to change carriers, still no luck. I guess they really can't do anything and they've used up all their luck
P.S. ***** at&t. I rarely get more than a bar in my place and it says on the coverage map that my area had excellent coverage. at&t are just lying bastards kept alive by their partnership with apple
Yeah its ridiculous, I actually went back to the At&t store and asked them if I could switch from a business to a personal, and the sales rep responded saying I could go to T-Mobile, Sprint, or Verizon. I was that close to cancelling my service with them right there and then, I was being perfectly polite and that was a very rude response. All throughout today staff at At&t has lied multiple times, it hard to even keep count. Im just going to check back with At&t stores in my area on Monday and hopefully I will be in luck. This will definitely be the last phone I buy from At&t.....
ATT is the worst
hey all!
been following the thread and decided to post
I preordered through the store on sept 14th at 9 am EST
yesterday backorder went from 1 - 0
however since then I have not heard anything regarding shipping information etc?
any thoughts?
hey all!
been following the thread and decided to post
I preordered through the store on sept 14th at 9 am EST
yesterday backorder went from 1 - 0
however since then I have not heard anything regarding shipping information etc?
any thoughts?
I'm in roughly the same boat.
1. Ordered 16GB white in store 9/14 around 1:30pm EST. Was told by the store manager my order would ship on 9/21 and I would receive it by 9/28 at the latest.
2. Confirmation email received 8:30pm 9/14 with the 14-21 day backorder BS line.
3. Order went from back order of 1 to 0 sometime between 8 and 10pm Friday 9/21.
4. Still no shipping information...
I'm hoping I receive a tracking number Monday morning and a shiny new iphone sometime Tuesday or Wednesday of this week.
1406 group
Well, after hearing nothing from AT&T - I called and got a really nice customer service rep who cancelled my preorder.
Went to the apple store in Denver at 7:30 pm and had no wait. Picked up my black AT&T iPhone 5. Love it.
I told the CSR I was out of town for two weeks and wouldn't be able to be at home. It was a lie, but it worked.
Loving the phone,
Well, after hearing nothing from AT&T - I called and got a really nice customer service rep who cancelled my preorder.
Went to the apple store in Denver at 7:30 pm and had no wait. Picked up my black AT&T iPhone 5. Love it.
I told the CSR I was out of town for two weeks and wouldn't be able to be at home. It was a lie, but it worked.
Loving the phone,