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Finally got a call back from a supervisor and the best she can do is give me half off of the activation fee... $18. Are you f u cking kidding me?????

I've asked to be transferred to retention. This is ridiculous.

That's BS. In an online chat with billing, I lied and wrote "I was told that you could waive my activation fees since I have 3 lines upgrading but that I should wait until I received the phones to inquire about it....is it still too early?" and then the guy immediately said "let me waive the activation fees now". So I suggest you do an online chat and try that. The supervisor offering to cut half of your activation fee is an insult...
 
Came home from church and mine now shows shipped with a Tuesday delivery:D. Went off back order yesterday.. Order number starts with XFM.

Tuesday will be a cool day. New iPhone and new Mumford & Sons album release!

Oh, and its a black 64, and I have unlimited data plan. Ordered over phone to my local store around 1pm eastern on 14th. Paid with debit card.

Sorry conspiracy theorists.
 
Order batch 1910 ordered at 5 am 9/14. Just go shipping info. Estimated arrival 9/25 by fedex
 
Does anyone know what the deal is with fedex? Would they deliver phones on monday? I heard something about them being Tue-Sun.

FedEx delivers Monday through Saturday

Thanks! One more question - my order has a standard overnight shipping from this morning, but says it won't deliver till Tuesday?

Thoughts?

In order for an overnight delivery to be delivered on a Monday the shipment has to be in before the cutoff time on Friday. If the shipment is initiated after that cutoff time or anytime on Saturday or Sunday it will be considered the same as if you shipped it on Monday. Hence the Tuesday delivery date.
 
FedEx delivers Monday through Saturday



In order for an overnight delivery to be delivered on a Monday the shipment has to be in before the cutoff time on Friday. If the shipment is initiated after that cutoff time or anytime on Saturday or Sunday it will be considered the same as if you shipped it on Monday. Hence the Tuesday delivery date.

Appreciate the info. Thanks
 
ATT must seriously be fulfilling orders at random. I'm just so lost as to how I ordered at 3:05AM EST on 9/14 and am still backordered. WTF.
 
Spoke to a woman in retention. She was willing to credit my account $180 plus waive the $36 activation fee for the inconvenience of a projected 2-3 week delay. I'm still without a phone though. :(

Finally got a call back from a supervisor and the best she can do is give me half off of the activation fee... $18. Are you f u cking kidding me?????

I've asked to be transferred to retention. This is ridiculous.
 
Blk32g #1489 ordered 9/14 in store 10:30 CST
Should be a short ride to Houston Tx..Pulling OT is a good sign for the rest waiting!
Best of luck too the rest , it's been a trip to follow #
FedEx InitiatedPicked upIn transit
Picked up
FORT WORTH, TX

Shipment Dates
Ship date: Sep 23, 2012
Estimated delivery: Sep 25, 2012 by 3:00 PM
 
it's pretty ridiculous. which model did you order? I ordered the 64GB Black. I'm beginning to think that they have low quantities of that model because I, too, ordered as soon as pre-orders went live and my expected shipment isn't for 2-4 weeks.

ATT must seriously be fulfilling orders at random. I'm just so lost as to how I ordered at 3:05AM EST on 9/14 and am still backordered. WTF.
 
it's pretty ridiculous. which model did you order? I ordered the 64GB Black. I'm beginning to think that they have low quantities of that model because I, too, ordered as soon as pre-orders went live and my expected shipment isn't for 2-4 weeks.

32GB black. Everything accepted and went through 9/14.
 
Great News

Just talked to a really nice guy on the phone from AT&T Customer Service.

I told him that my 16GB Black went off of backorder Friday night.

He then told me, "Great News!" He said my phone will be shipped tomorrow (Monday) and I should have it Monday/Tuesday

ordered 10:04am est in store
 
Anyone out there get their iphone shipped or at least off backorder that had att waive the $250 upgrade fee? I am thinking that maybe since they did this for me I am not priority.

I think bc I paid full retail (i.e., no contract ext) I'm last in line, too.
 
Spoke to a woman in retention. She was willing to credit my account $180 plus waive the $36 activation fee for the inconvenience of a projected 2-3 week delay. I'm still without a phone though. :(

what is retention if u dont mind me asking?? i asked for some sort of credit and they flat out told me no.. is there a number?
 
I guess my question is apple is supposed to be going live in a whole bunch of more countries this up coming friday... so do they really have any incentive to be making the US versions of the phone right now? Of course realistically, I bet there is an iphone for everyone chatting in this thread somewhere within AT&T's control in some store front somewhere where no one will buy it.. and worse.. by people who bought them to sell online for a profit. (A horrible behavior that is only re-enforced by people who buy them for more than msrp, thus people are willing to buy them to sell, thus there is a shortage, thus etc....).

If I am still with att in 2 years... I will be dropping premier so i can order like a real human being from apple... NEVER missed a launch date with them.

And att really needs to make its system more clear and open... and WTF with premier ... its like someone had to enter the stuff by hand BACK into the REAL ordering system... causing errors and problems and of course delaying orders by days from when they were really made.
 
I have no idea why I ordered one any how. I have to pay the early upgrade fee of $250, figured I could sell my 4S and be out no more than $200. But here we go, the longer I wait, the less likely it will be to get what I want for my 4S. i have no idea where my new phone is. Im thinking, cancel, F-it, Ill rock the 4S.

If its any help I locked in $273 with NextWorth.

----------

Meanwhile, over at Apple...

http://m.techcrunch.com/2012/09/23/apple-is-already-shipping-many-late-iphone-5-pre-orders/
 
This is on AT&T's order status website. Hopefully, they are updating.


Maintenance In Progress

Wireless from AT&T is continually working to improve our internet site for our customers. As part of this ongoing effort, we are currently doing maintenance. We apologize for this inconvenience and ask that you please try back again later.
akm2
 
Finally got a call back from a supervisor and the best she can do is give me half off of the activation fee... $18. Are you f u cking kidding me?????

I've asked to be transferred to retention. This is ridiculous.

It was noted in my account that both of my activation fees are to be waived. It didn't require a manager or pulling teeth. It was cake. $72 in activation fees waived is good.
 
If I am still with att in 2 years... I will be dropping premier so i can order like a real human being from apple... NEVER missed a launch date with them.

And att really needs to make its system more clear and open... and WTF with premier ... its like someone had to enter the stuff by hand BACK into the REAL ordering system... causing errors and problems and of course delaying orders by days from when they were really made.

I didn't order through premier - just the regular website. But they gave a premier account order, and when I tried to register at the premier site so I could get more info, they told me I wasn't eligible!

And of course even though they indicate 2-3 weeks before shipping (a full week after I placed my order), I can't cancel and just pick one up at the store like those who didn't bother to preorder. So for being a loyal customer for some time, going through the effort to pre-order, I'll likely get mine three weeks after others who waited. Way to go AT&T!
 
I have no idea why I ordered one any how. I have to pay the early upgrade fee of $250, figured I could sell my 4S and be out no more than $200. But here we go, the longer I wait, the less likely it will be to get what I want for my 4S. i have no idea where my new phone is. Im thinking, cancel, F-it, Ill rock the 4S.

I had my upgrade fee waived by chatting with AT&T after hours CS (no luck with the American normal hours CS team). Since they couldn't change my eligibility date, a manager had to override the $250 charge during the checkout process. This is why I order with AT&T through the phone, since she said there was no other way. There's also a thread going around that says you can try to get the fee waived after you receive the phone. So there are two options to save you $250 which is a lot of money, especially when you're trying to pay for the 5 with a late 4S sale (I'm on the same boat).

Also, if you use Amazon a lot, Amazon has really good value right now for tradeins. It's a good option if you can't find a Craigslist or ebay buyer.
 
does anyone know why some orders have a various sim and others dont? My dads order has one and mine doesn't.
 
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