ATT iPhone 5 Pre-order thread

[raytnyc]

Finally got a call back from a supervisor and the best she can do is give me half off of the activation fee... $18. Are you f u cking kidding me?????

I've asked to be transferred to retention. This is ridiculous.

BS! Dude, gender indifferent, call back. I called premier one day and got a $25 credit. I was seeing people here getting $100 credits, so I decided to make them give back as much a possible. I called regular AT&T and I was cool about it and I asked if any fees are associated with the order. With no problems, she checked to make sure it was on the bill and credited the $36 dollars. I ordered the 14th and got pushed back to the 17th. SHE even said it looks like I should have been calling with help to activate it. It is what it is now. They just need to placate the masses they screwed, at least that's what I think.

 

[detroit1]

how do I get to the customer support chat? can anyone link me? tia

 

[thenk83]

how do I get to the customer support chat? can anyone link me? tia

I've used the Billing & Payments. https://www.att.com/olam/passthroughAction.myworld?actionType=tech

 

[jaw3net]

It's basically the last stop before you officially cancel service with them. Call the main number and ask to be transferred to retention. Explain your situation and see if they'll offer you some sort of credit. Good luck.

what is retention if u dont mind me asking?? i asked for some sort of credit and they flat out told me no.. is there a number?

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Make sure you're using the correct address:

https://www.wireless.att.com/order_status/

This is on AT&T's order status website. Hopefully, they are updating.


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akm2

 

[Bloodkip]

Anybody from the EXTP group went off back-order?
Ordered mines on 9/15 @ 2PM via phone. They allowed me to upgrade 1 month early if that matters.

 

[jjcgolf]

How and where do I check if I'm on backorder?

 

[jaw3net]

https://www.wireless.att.com/order_status/

How and where do I check if I'm on backorder?

 

[joshb92]

Anybody from the EXTP group went off back-order?
Ordered mines on 9/15 @ 2PM via phone. They allowed me to upgrade 1 month early if that matters.
Image

My order looks exactly like yours. EXACTLY. Except you stated that your ordered on the 15th. I ordered on the 14th around 7:30 that morning. I have a bad feeling that premier orders like us somehow all got pushed back to the 17th which makes no damn sense because I ordered on the 14th. Why should I have to wait longer to receive my phone because YOUR system didn't process the order in an appropriate time?

 

[drewrob26]

16gb iPhone 5 just shipped! It's not mine, or else i'd be ecstatic!

 

[joshb92]

16gb iPhone 5 just shipped! It's not mine, or else i'd be ecstatic!

What was your order number? or the first few numbers of it?

 

[LizCasvel]

My latest info..

Here's my latest info. Order 90310 on 9/14 at 7:20 am. Now I have a "0" on the back order column so I decided to call At&t. She said it would ship October 4th. Nothing new although I expected an earlier date based on what I've read on here. However, I did get the activation fees waived for both phones. I just hope they are wrong as usual and that black and white 16gb iPhone 5's arrive soon.

 

[handal44]

It's basically the last stop before you officially cancel service with them. Call the main number and ask to be transferred to retention. Explain your situation and see if they'll offer you some sort of credit. Good luck.



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Make sure you're using the correct address:

https://www.wireless.att.com/order_status/

Yeah, I am, but it didn't seem to be working before. Now it is.

 

[jjcgolf]

Ok thank you! I'm back ordered

https://www.wireless.att.com/order_status/

 

[drewrob26]

what was your order number? Or the first few numbers of it?

xya2

 

[Rickyp0521]

i was taken off backorder on friday(21th) when do yall think ill get my phone? i ordered at 9am via att store on the day of pre order (9.14.2012). I was on backorder the whole week Before launch day.

 

[thenk83]

My order looks exactly like yours. EXACTLY. Except you stated that your ordered on the 15th. I ordered on the 14th around 7:30 that morning. I have a bad feeling that premier orders like us somehow all got pushed back to the 17th which makes no damn sense because I ordered on the 14th. Why should I have to wait longer to receive my phone because YOUR system didn't process the order in an appropriate time?

My EXTP orders still say 9/14. Fortunately I didn't get pushed back. Did you order over the phone too?

 

[kidbass]

still backordered 1!!

order 1604!!! i preorder 09-14-2012 at 2:56 am est!Why i still on backorder!!
Black 32 gb!

 

[evorc]

Any XSA order number still backordered? Im still am and ordered 7pm pst the 14th.

 

[joshb92]

My EXTP orders still say 9/14. Fortunately I didn't get pushed back. Did you order over the phone too?

No, I ordered online. Even though your order date still says 9/14, any changes in the status of your order or are you still backordered? I'm a bit skeptical of the order date actually meaning anything because when I check my order status through premier on my phone it still shows my order date as 9/14, but has the "Last Updated" date at 9/17.

 

[Rickyp0521]

ATT must seriously be fulfilling orders at random. I'm just so lost as to how I ordered at 3:05AM EST on 9/14 and am still backordered. WTF.

man i feel your pain, i stand in line at the nearest att store from 7am to 9am(thats when they open on pre order day) first person to pre order the phone and i still on backorder but my friend was number 2 in line and he got his phone on launch day by fedex by 3pm. i called att CSR and they was like your phone will not be shipped until oct 4-15th i was LIKE WTF??? so i complained and got me a free lifeproof case with my iphone 5, i found out on launch day that my phone was taken off back order.

 

[drewrob26]

order 1604!!! i preorder 09-14-2012 at 2:56 am est!Why i still on backorder!!
Black 32 gb!

One of my 16gb shipped and my 32gb is still on backorder, so it's just the 32gb black combo. According to AT&T their stock is changing daily, so it could go off backorder any day now including today.

 

[Rickyp0521]

One of my 16gb shipped and my 32gb is still on backorder, so it's just the 32gb black combo. According to AT&T their stock is changing daily, so it could go off backorder any day now including today.

does anyone know how long it will take once its off backorder? sorry to keep asking

 

[K0P Bacon]

meh...

This would be my first smart phone to own ever. Also, ATT would be the first cell phone provider I would go for. I know weird from a guy in his 20's right. I ordered a iPhone 5 32gb black.

Anyways, I ordered mine (online) late on the 15th but my order was not processed until 17th. I never got an e-mail saying it would take 14-21 days. Only got an e-mails when I first ordered the phone and when I got my wireless number and Pending Shipment.

I am still on back order and trying to be patient. If I had the choice I would have ordered through Apple and got a plan with somebody there. I thought going with ATT would have been better because they had a shorter wait period.

I am really hoping to get my phone soon. I have been checking the status very religiously and still nothing. All I get is Shipping Pending and status in Progress.

Thank you all for listening to my venting. I would go to a store however where I am right now there is no AT&T store around nor any other place that sells cell phones right now.

 

[drewrob26]

does anyone know how long it will take once its off backorder? sorry to keep asking

I've asked AT&T says keep an eye on your email.

 

[jaw3net]

If you're lucky, probably some time this week. Likely tomorrow or Tuesday.

i was taken off backorder on friday(21th) when do yall think ill get my phone? i ordered at 9am via att store on the day of pre order (9.14.2012). I was on backorder the whole week Before launch day.