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ATT iPhone 5 Pre-order thread
- Thread starter ozziegn
- Start date
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I had the same experience as mrcalabash.
I ordered my 16GB black at 5:53am CT and 1 minute later rec'd the email that said:
Great news your new iPhone will ship soon!
What happens next:
Your order will arrive on 9/21/12
Well send a confirmation email when its ready
You can check your order status online anytime
You can check your order status online anytime
The second email came at 6:28am (35 minutes later) and said:
We have processed your order and it has been sent to our warehouse for shipment.
Your order cannot be changed or canceled at this time.
Well send you a confirmation email as soon as your order ships. Check your order status online at www.att.com/wirelessorderstatus.
I ordered my 16GB black at 5:53am CT and 1 minute later rec'd the email that said:
Great news your new iPhone will ship soon!
What happens next:
Your order will arrive on 9/21/12
Well send a confirmation email when its ready
You can check your order status online anytime
You can check your order status online anytime
The second email came at 6:28am (35 minutes later) and said:
We have processed your order and it has been sent to our warehouse for shipment.
Your order cannot be changed or canceled at this time.
Well send you a confirmation email as soon as your order ships. Check your order status online at www.att.com/wirelessorderstatus.
Does anybody know how to check your order status on the normal site (ordered from premier) when you ordered your phone on a new line?
My AT&T purchase is listed as a "pending charge." I don't know when it first appeared--didn't check it until hours after I ordered the phones.
I'm finding it interesting that people are experiencing disparate scenarios. You'd think these companies would have uniform procedures, although from my cursory perusal od other threads AT&T appears no worse than Apple, Verizon, or Sprint.
Awesome News!!!!
This is a conversation I had a minute ago with a att rep.
Your estimated wait time is less than 1 minute.
Please wait for a site operator to respond.
You are now chatting with 'Amber'
Amber: Hello, thank you for chatting with AT&T today. I see that you have a question regarding the details of an order. Is that correct?
You: Yes
Amber: How can I help you?
You: Lots of people who ordered after me are already getting emails saying its being shipped to the warehouse
mines been stuck at preorder processing
why is this
Amber: The processing may take 24-48 hours. Some peoples just may have been processed quicker. It does not change your spot of when you originally ordered it.
You: Do you reckon I'll get it by the 21st if I ordered at 524am pacific time
Amber: Orders placed before 9am Pacific on 9/14/12 will ship by 9/21/12. Orders placed after this time will ship in 14-21 business days.
You: Sweet how long will the shipping take?
Amber: It varies on the carrier. Generally 3-5 business days. It may be shorter then that as well.
Is there anything else I can help you with?
You: Cool, thank you so much!
This is a conversation I had a minute ago with a att rep.
Your estimated wait time is less than 1 minute.
Please wait for a site operator to respond.
You are now chatting with 'Amber'
Amber: Hello, thank you for chatting with AT&T today. I see that you have a question regarding the details of an order. Is that correct?
You: Yes
Amber: How can I help you?
You: Lots of people who ordered after me are already getting emails saying its being shipped to the warehouse
mines been stuck at preorder processing
why is this
Amber: The processing may take 24-48 hours. Some peoples just may have been processed quicker. It does not change your spot of when you originally ordered it.
You: Do you reckon I'll get it by the 21st if I ordered at 524am pacific time
Amber: Orders placed before 9am Pacific on 9/14/12 will ship by 9/21/12. Orders placed after this time will ship in 14-21 business days.
You: Sweet how long will the shipping take?
Amber: It varies on the carrier. Generally 3-5 business days. It may be shorter then that as well.
Is there anything else I can help you with?
You: Cool, thank you so much!
I ordered mine through the att upgrade app at about 715 central. Both phones say processing and there is a hold on my statement. Of course it won't actually charge until it ships so the hold will fall off it doesn't ship in the next few days. It just says order processing and the emails stated that i would receive it as soon as the 21st. I hope I get it then but whatever. When I ordered the 4 it said 14-21 days but I got it like a week later so as long as the order doesn't say canceled I'm ok.
So this sounds good this is how it should be, your spot should go by when your credit card was approved. However I wonder if that applies for those of us who had to get and accept the T&C email because we ordered by phone? I ordered 5 am pst 9/14 but didn't accept T&C until 9/15 and now it shows 9/15 as my order date which I'm not happy about because it seems like I didn't even get in the shipping line until I accepted..
Did you order by phone or online?
I may not really word it correctly. But it is a summary of your new bill, with any changes you made to your plan. Just to get an idea of what to expect. That is the short version of the explanation. They usually send you one when you upgrade or add a line. Some ppl here have reported receiving a summary that is updated after they placed their order. While most are saying they have not received it yet. I am assuming receiving the summary is a good sign that your order is one step closer to being shipped.
I ordered 2 iPhones at about 12:15 and 12:30ish EST and promptly received both email messages for each order and the text messages. The shipping date on the emails both stated 9/21 ship dates.
I am guessing the 9am PST cutoff maybe a bit of a gray line vs an absolute cutoff.
I am guessing the 9am PST cutoff maybe a bit of a gray line vs an absolute cutoff.
Online I still haven't got a T and C email. So that worries me a bit, You should definitely get it by the 21st Id guess. Me, not so sure. Two things to know are I did order through premier. And I was upgrading. No clue if that makes a difference or not. Good luck though
I can't speak for anyone else, but I couldn't care less about looking "cool". I'm just excited to play with my shiny new toy. I have a one-year-old, so most of the new toys at my house are brightly colored and make annoying sounds. Which, I suppose, the iPhone can do as well...
Last edited:
I see in the apple pre order thread that some ppl are reporting that their orders are either being shipped, or ready to ship via ups or fedex, instead of pending. Has anyone that ordered through AT&T had their orders updated to shipping yet?
Is a CSS like this? I got this email 2 hours after my order, it was also the email that had the link to accept T&C:
Order Summary:
Mobile Number: (302)***-****
Order Type: Upgrade
One-Time Charges
Phone/Device:
Apple iPhone 5, $299.99
Activation Fee or Upgrade Fee
$36.00
Term of Service
24 months
Monthly Charges
Voice Plan
Mobile Share with Unlimited Text and Talk, $0.00
Data Plan
MOBILESHR 4GB UNLTT, $70.00
Mobile Share for iPhone on 4G LTE, $40.00
Additional Features
AT&T Domestic LD, $0.00
MobileShareMessaging, $0.00
GSM Coverage Area, $0.00
Off-Network Roam, $0.00
AT&T Direct Bill, $0.00
AT&T Roam LD, $0.00
LBS Account Holder, $0.00
IPHONE 4 TRKG, $0.00
UMTS Compatible, $0.00
Mobile Number: (302)***-****
Order Type: Upgrade
One-Time Charges
Phone/Device:
Apple iPhone 5, $199.99
Activation Fee or Upgrade Fee
$36.00
Term of Service
24 months
Monthly Charges
Voice Plan
Mobile Share with Unlimited Text and Talk, $0.00
Data Plan
MOBILESHR 4GB UNLTT, $70.00
Mobile Share for iPhone on 4G LTE, $40.00
Additional Features
MobileShareMessaging, $0.00
AT&T Roam LD, $0.00
UMTS Compatible, $0.00
IPHONE 4 TRKG, $0.00
AT&T Direct Bill, $0.00
AT&T Domestic LD, $0.00
EXPANDEDINTLROAM, $0.00
GSM Coverage Area, $0.00
Off-Network Roam, $0.00
Order Summary:
Mobile Number: (302)***-****
Order Type: Upgrade
One-Time Charges
Phone/Device:
Apple iPhone 5, $299.99
Activation Fee or Upgrade Fee
$36.00
Term of Service
24 months
Monthly Charges
Voice Plan
Mobile Share with Unlimited Text and Talk, $0.00
Data Plan
MOBILESHR 4GB UNLTT, $70.00
Mobile Share for iPhone on 4G LTE, $40.00
Additional Features
AT&T Domestic LD, $0.00
MobileShareMessaging, $0.00
GSM Coverage Area, $0.00
Off-Network Roam, $0.00
AT&T Direct Bill, $0.00
AT&T Roam LD, $0.00
LBS Account Holder, $0.00
IPHONE 4 TRKG, $0.00
UMTS Compatible, $0.00
Mobile Number: (302)***-****
Order Type: Upgrade
One-Time Charges
Phone/Device:
Apple iPhone 5, $199.99
Activation Fee or Upgrade Fee
$36.00
Term of Service
24 months
Monthly Charges
Voice Plan
Mobile Share with Unlimited Text and Talk, $0.00
Data Plan
MOBILESHR 4GB UNLTT, $70.00
Mobile Share for iPhone on 4G LTE, $40.00
Additional Features
MobileShareMessaging, $0.00
AT&T Roam LD, $0.00
UMTS Compatible, $0.00
IPHONE 4 TRKG, $0.00
AT&T Direct Bill, $0.00
AT&T Domestic LD, $0.00
EXPANDEDINTLROAM, $0.00
GSM Coverage Area, $0.00
Off-Network Roam, $0.00
Online I still haven't got a T and C email. So that worries me a bit, You should definitely get it by the 21st Id guess. Me, not so sure. Two things to know are I did order through premier. And I was upgrading. No clue if that makes a difference or not. Good luck though
I don't think you have to worry about a T&C then, when you order online you apparently have toagree to it then
awesome status!! this debunks all the rumors about cutt off date
I ordered 2 iphone 5's: one at about 830am on the 14th. I have a pending shipment status. Im good to go on this one.
Now this: I ordered my second Iphone at about 330pm the 14th. I have a shipment pending on this one too! I checked UPS.com using the mail innovations selection and I have a package matching this reference.
Both are 16gb, early one is white, later one is black. Ordered through ATT site and im a Premier customer due to my employer.
This kinda looks to put the rumor mill to rest on the cut off times and such.
I ordered 2 iphone 5's: one at about 830am on the 14th. I have a pending shipment status. Im good to go on this one.
Now this: I ordered my second Iphone at about 330pm the 14th. I have a shipment pending on this one too! I checked UPS.com using the mail innovations selection and I have a package matching this reference.
Both are 16gb, early one is white, later one is black. Ordered through ATT site and im a Premier customer due to my employer.
This kinda looks to put the rumor mill to rest on the cut off times and such.
No, the CSS email will have a link to view your Customer Service Summary in it and the subject of the email will be 'Information about your AT&T plan'.
Don't put your faith in ATT rep, chat or over the phone. They said different things. I don't think they know anything much as of this time. Nobody knows if you will get your phone exactly on the 21st or not when they said it will "
ship by" or "arrive on", that's totally different things.
Anyone who has "processing" and "pending shipment" quote should not be worried. However, any of those who has "attention" or something about payment, billing address failed, should be worried a bit as it might delay your order.
ship by" or "arrive on", that's totally different things.
Anyone who has "processing" and "pending shipment" quote should not be worried. However, any of those who has "attention" or something about payment, billing address failed, should be worried a bit as it might delay your order.
Ordered at 7:30am CST on Friday and today my order is processing. I checked my credit card and can see the full amount has been charged. Have not gotten any emails other than the initial one from AT&T. Do you think there is any chance I will get it on the 21st? Can't wait to ditch Android!
Is this the CSS email?
Thank you for choosing AT&T!
This email confirms recent activity related to your wireless account and explains how to access your Customer Service Summary where you will find:
An outline of your services
An estimate of your next bill
Your calling plan
General account information
To access your Customer Service Summary, click here and login (or set up initial registration) to myAT&T.
Thank you for choosing AT&T!
This email confirms recent activity related to your wireless account and explains how to access your Customer Service Summary where you will find:
An outline of your services
An estimate of your next bill
Your calling plan
General account information
To access your Customer Service Summary, click here and login (or set up initial registration) to myAT&T.