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ATT iPhone 5 Pre-order thread

NJHitmen said:
Ditto here - placed premier order around 1:30pm on 9/14, order status date shows 9/16. But sweet baby jesus, sometime in the past hour my backorder quantity changed from 1 to 0. First movement of any kind I've seen in a week (I got some random order acknowledgement email last Wednesday). So hopefully those of us in this 9/14->9/16 premier group are finally making some progress.

64gb black, by the way.
Click to expand...

...and the tracking info just appeared within the last two hours. Delivery tomorrow. Finally. So, my timeline (just as an FYI for others in the same Premier boat):


9/14 1:30pm EDT - placed order, received email acknowledgement instantly

9/16 - listed as the "date ordered" per the order status site (though business site shows correct date of 9/14); status listed as backordered = 1

9/19 - received generic "thanks for placing your Premier order" email, no useful info

9/26 somewhere between 12am and 1am EDT, status changed from backordered = 1 to backordered = 0

9/26 somewhere between 9am and 11am EDT - status changed to shipped, Fedex tracking# listed on order status site

9/27 - estimated delivery date


So, ultimately, only a few hours in the purgatory of "backordered = 0 but not yet shipped" status. Incidentally, I have yet to receive an email indicating shipment. And status on the business site (https://www.wireless.att.com/business/order_status/index.jsp?) is still listed as "processing". In fact, the "cancel preorder" button is still there...tempted to click it just to see what happens...

Anyway, I think this is good news for Premier orders placed on 9/14 but not processed until 9/16. I know there are a few of you out there. Good luck to all.
 
ponyup said:
At long last, my phone is coming! I'm running to the living room window every time I hear a truck in the area, lol. It's arriving courtesy of FedEx, and the delivery window is until 3PM. Usually they arrive much earlier than this of course, so I'm on pins and needles as I wait. So glad this nightmare is over. The goods are finally set to arrive. :D
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Same here. Usually Fedex arrives 8am, but of course NOT TODAY with my Iphone 5 lol!
 
Oh me oh my.

I finally called and asked to speak to a manager 'cause I wasn't having anymore of their crap.

Basically there was nothing they could do to help me.

For whatever reason though I ordered the 14th & have a confirmation email & everything... their website says I ordered the 17th & accepted the terms & conditions the 18th...

So pretty much I'm going to be in backorder hell forever.

And all they were willing to do was credit $25.
 
anyone with a 32gb Black get off BO?

Just wondering if any other 32gb Black iphone people are on backorder....I am noticing that people with 16/64 are getting shipping info but I have had no such luck. Ordered on 14th, but my order page says 16th...guess it will be another day of refreshing the status page and hoping to see it change to 0. :(
 
I ordered early on 9/15 and wasn't at all anxious about this process until I started to see people here who ordered after me start getting shipping notifications. I try to stay positive though and just hope that's a good sign for me. I checked once 3 hours ago when I got up to pee and now the order status site is down. Now I'm getting even more anxious. Order date 9/15 ... 1612 ... :(

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newmacgirl006 said:
Just wondering if any other 32gb Black iphone people are on backorder....I am noticing that people with 16/64 are getting shipping info but I have had no such luck. Ordered on 14th, but my order page says 16th...guess it will be another day of refreshing the status page and hoping to see it change to 0. :(
Click to expand...

I'm a 32GB blk on back
 
braindead5400 said:
I'm inclined to agree with RetroActive on this one. It's been stated many times in this thread that phone orders get the terms and conditions email and online orders, at least through the regular site, require you to accept when you ordered. Seems like you called over a non-issue, just to "check" and because the reps were confused you feel as though you're entitled to compensation. AT&T has done nothing outside of what was expected in relation to your phone yet you think you deserve a credit.

If you ordered within the first couple of hours, received a 9/21 email and then never got your phone it would be a different story. Even if people who ordered after you are posting about their phones AT&T is within their window and it's been clearly articulated in this thread that it is not strictly first come first serve as to the time you placed the order. It's hilarious that you think you're entitled in the context of this thread because there are many people who were promised a phone on 9/21 and never got one. You, sir, are not part of that group.

Edit: I should add however that if AT&T is willing to give you a credit like that then it's on them. It's more the issue that you feel that you deserve it, not that you actually received it. I can't fault you for actually getting the credit.
Click to expand...


Totally agree with what you are saying, however this wasn't my situation. I ordered in store, and signed TA in the store, as many others did. Never did I say I expected my phone 9/21. My email said to expect 14/21 business days. I called because some TA agreements were never processed, so I called to double check? How is being thorough a fault? Three hours later, I was appalled at AT&T customer service.. I was TOLD by 2 csr that my terms and agreements did not go through. I did not enjoy this waste of my time, so I asked what they could do for me, they offered me 5,000 rollover min (I have over 10k rolling already). I instead asked for $100. Ask, and you shall receive.
 
NJHitmen said:
...and the tracking info just appeared within the last two hours. Delivery tomorrow. Finally. So, my timeline (just as an FYI for others in the same Premier boat):


9/14 1:30pm EDT - placed order, received email acknowledgement instantly

9/16 - listed as the "date ordered" per the order status site (though business site shows correct date of 9/14); status listed as backordered = 1

9/19 - received generic "thanks for placing your Premier order" email, no useful info

9/26 somewhere between 12am and 1am EDT, status changed from backordered = 1 to backordered = 0

9/26 somewhere between 9am and 11am EDT - status changed to shipped, Fedex tracking# listed on order status site

9/27 - estimated delivery date


So, ultimately, only a few hours in the purgatory of "backordered = 0 but not yet shipped" status. Incidentally, I have yet to receive an email indicating shipment. And status on the business site (https://www.wireless.att.com/business/order_status/index.jsp?) is still listed as "processing". In fact, the "cancel preorder" button is still there...tempted to click it just to see what happens...

Anyway, I think this is good news for Premier orders placed on 9/14 but not processed until 9/16. I know there are a few of you out there. Good luck to all.
Click to expand...

I placed the order on 9/14 and was not processed until 9/17.

I checked last night and it was off of backorder, but I still have not received a tracking # or anything.
 
newmacgirl006 said:
Just wondering if any other 32gb Black iphone people are on backorder....I am noticing that people with 16/64 are getting shipping info but I have had no such luck. Ordered on 14th, but my order page says 16th...guess it will be another day of refreshing the status page and hoping to see it change to 0. :(
Click to expand...

I'm in the same boat as you, black 32GB ordered in the morning 9/14 still on backorder.
 
retinarob said:
I ordered early on 9/15 and wasn't at all anxious about this process until I started to see people here who ordered after me start getting shipping notifications. I try to stay positive though and just hope that's a good sign for me. I checked once 3 hours ago when I got up to pee and now the order status site is down. Now I'm getting even more anxious. Order date 9/15 ... 1612 ... :(

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I'm a 32GB blk on back
Click to expand...

I'm 32gb blk too on back as well

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christybean said:
Oh me oh my.

I finally called and asked to speak to a manager 'cause I wasn't having anymore of their crap.

Basically there was nothing they could do to help me.

For whatever reason though I ordered the 14th & have a confirmation email & everything... their website says I ordered the 17th & accepted the terms & conditions the 18th...

So pretty much I'm going to be in backorder hell forever.

And all they were willing to do was credit $25.
Click to expand...

$25!? Dude, Speak to Customer Retention Specialist.. I got $300 credited to me because I wouldn't hang up. LOL
 
christybean said:
Oh me oh my.

I finally called and asked to speak to a manager 'cause I wasn't having anymore of their crap.

Basically there was nothing they could do to help me.

For whatever reason though I ordered the 14th & have a confirmation email & everything... their website says I ordered the 17th & accepted the terms & conditions the 18th...

So pretty much I'm going to be in backorder hell forever.

And all they were willing to do was credit $25.
Click to expand...

Hang in there. Mine was ordered on the 14th and didn't push through until the TWENTY FIRST!!!!!! That's 21st! Cam off backorder last night. Seems like their system is pretty worthless on giving valid info right up until you have a tracking number from a carrier who THEN gives valid information. lol
 
thenk83 said:
Sweetness! I'm glad this transaction is almost over. Once it's complete I'll be ordering from Apple for the release after the next iPhone. Never going the AT&T route again!!
Click to expand...

I agree 1000%. Pre-ordering simply wasn't worth the hassle and aggravation.

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ewalker said:
Same here. Usually Fedex arrives 8am, but of course NOT TODAY with my Iphone 5 lol!
Click to expand...

I know, right? :D But just think: once it's in your hands, all of the bitterness associated with waiting, etc. will just fade away. :D
 
off backorder last night and i checked the att order status this morning and i'm getting my phone tomorrow.

order on sept 16th and processed on the 19th.

EXTP889984XXXX through the phone, white 64GB
 
Waiting for FedEx

Hubby's 32g blk iPhone 5 is on a truck headed our way. Ordered online 9/14 10a PST. Order #1612.
 
SugarAnSpice said:
off backorder last night and i checked the att order status this morning and i'm getting my phone tomorrow.

order on sept 16th and processed on the 19th.

EXTP889984XXXX through the phone, white 64GB
Click to expand...

That's just wrong.:mad:

Seems like ATT has finally dug down to the 64gb phones and are releasing them now.
 
newmacgirl006 said:
Just wondering if any other 32gb Black iphone people are on backorder....I am noticing that people with 16/64 are getting shipping info but I have had no such luck. Ordered on 14th, but my order page says 16th...guess it will be another day of refreshing the status page and hoping to see it change to 0. :(
Click to expand...

Same story here...ordered a black 32
 
Sujeezy said:
Same story here...ordered a black 32
Click to expand...

iPhone 5 Black 32GB
Ordered 11:30am EDT on 9/14 on ATT Premier -- Email receipt immediately
Order Processed on 9/16 according to Order Status site
Email on 9/19 saying 14-21 days or whatever
Still on Backorder
 
Just from the last three-four pages of this thread it seems like a lot of us are waiting on 32GB Black iPhone 5s. Hopefully they find a palette full of them that they missed somewhere.......... :(
 
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