Everyone keeps saying "if your card was charged you made it for the 21 delivery." Does that include a pending charge?
Got a tip for us?
Let us know
Become a MacRumors Supporter for $50/year with no ads, ability to filter front page stories, and private forums.
ATT iPhone 5 Pre-order thread
- Thread starter ozziegn
- Start date
- Sort by reaction score
I was told this as well. My address wasn't matching up on my debit card they were not able to charge the card.
Finally I called my bank and had them change the address. Called AT&T and had them rerun the card. The CSR assured me that my place in line was still set and I was not pushed back.
She could have been BSing me and I will not know until my tracking updates...
You may not want to display your order number or wireless number.....
Oh good, you removed it.
im so livid right now.
He said my order was delayed so late because the preorders were sold out within an hour.
the ****ing premier site didn't work until 6am EST. how the **** is it fair for us that AT&T's stock was depleted by customers that could access the site at 3am. Its utter ******** tbh. Not only that, the fact that AT&T FORCES premier customers to only order through that one stupid site is idiotic. Everybody has multiple options on where and how to order yet AT&T premier customers have to rely on a ****ing site made by a company that can't even handle a launch after years of experience. **** you at&t.
He said my order was delayed so late because the preorders were sold out within an hour.
the ****ing premier site didn't work until 6am EST. how the **** is it fair for us that AT&T's stock was depleted by customers that could access the site at 3am. Its utter ******** tbh. Not only that, the fact that AT&T FORCES premier customers to only order through that one stupid site is idiotic. Everybody has multiple options on where and how to order yet AT&T premier customers have to rely on a ****ing site made by a company that can't even handle a launch after years of experience. **** you at&t.
I know...thanks. I saw that and deleted it quick. The black bars I colored in didn't transfer with the photo
I know...thanks. I saw that and deleted it quick. The black bars I colored in didn't transfer with the photo
Well, hopefully no one clicked on the image before you deleted it.
Want me to call you?
Well, hopefully no one clicked on the image before you deleted it.
Want me to call you?
YIKES! LOL. That's my Mother-In-Laws line (I took her upgrade) - so if you call....be nice!!!!
Premier issue
My premier ordering site has never listed Apple products--doesn't show any iPhones (didn't for the iPhone 4 or 4s either). Not sure why (Apple and all the iPhones are checked in equipment preferences).
Anyway, because of this I order via the premier support chat around 1pm EST. I was told 14-21 business days, so that's what I'm expecting.
I got the confirmation emails (for each phone) about 8 hours after placing the order. I can check the status of the order through this link: https://www.att.com/eos/unauth/eosLogin?productType=wireless and it shows Processing (exactly what many others have posted here) and that the order was placed on 9/14, backorder quantity is 1, etc.
What's odd is that I can't track the order in Premier -- Premier doesn't show ANY open orders on the account, and I can't search and find the order by any of the order numbers / confirmation numbers that work on the other site.
Anybody have any clue what the heck that means??
My premier ordering site has never listed Apple products--doesn't show any iPhones (didn't for the iPhone 4 or 4s either). Not sure why (Apple and all the iPhones are checked in equipment preferences).
Anyway, because of this I order via the premier support chat around 1pm EST. I was told 14-21 business days, so that's what I'm expecting.
I got the confirmation emails (for each phone) about 8 hours after placing the order. I can check the status of the order through this link: https://www.att.com/eos/unauth/eosLogin?productType=wireless and it shows Processing (exactly what many others have posted here) and that the order was placed on 9/14, backorder quantity is 1, etc.
What's odd is that I can't track the order in Premier -- Premier doesn't show ANY open orders on the account, and I can't search and find the order by any of the order numbers / confirmation numbers that work on the other site.
Anybody have any clue what the heck that means??
Is she hot?
Kidding.....don't worry, I've closed the window and it's gone forever.
<--------Internet nice guy
I have back ordered, but my credit card was charged the full amount immediately and my date still says 14th. Fingers crossed.
What really annoys me is the gap to which we won't get our phones.
Ordered 2 4s's a day a part.
One came 2 weeks after the other one came. CRAZY.
Ordered 2 4s's a day a part.
One came 2 weeks after the other one came. CRAZY.
Incorrect. From the email I received asking for more information:
----
Dear XXXXXXXXXXX,
Thank you for your recent purchase on the AT&T Premier Online Store. We're pleased that you chose AT&T as your wireless service provider.
In order to avoid delays with processing your order please call us at: 1-866-499-8008, Monday - 8:00 A.M. to 10:00 P.M. ET and Saturday and Sunday 9:00 A.M. to 5:00 P.M. ET.
Reference Web Order Number: XXXXXXXXXXXXXXXXX
We appreciate your business and look forward to having you as a customer.
Thank you,
The AT&T Premier Team
Note: This email was auto-generated. Please do not respond.
© 2008 AT&T Intellectual Property. All rights reserved. AT&T, AT&T logo and all other marks contained herein are trademarks of AT&T Intellectual Property and/or AT&T affiliated companies.
----
So as you can see, they're open on the weekends as well. Now, they're utterly useless, every day of the week. But they do, supposedly, have weekend hours. I did get someone to answer yesterday, though I didn't today.
The problem is, it appears more and more likely that if you ordered via Premier, even well before the cut off times for first shipment(9am pst) you are delayed 2-3+ weeks. There are several Premier members who have more than met the cutoff time but have been told Oct 4-18.
Just pulled the trigger and pre-ordered through the AT&T website.
Looks like I'm in with ya guys.
Looks like I'm in with ya guys.
Well the email I received from ATT when I ordered it states the following at the bottom of the email, my CC was charged yesterday, I fully expect to get a shipping notice tomorrow. For reference, I also order another iPhone 5 from Apple direct and it still says preparing for shipment but it has shipped, I used the track by reference via UPS. Premier customer's will ship via FedEx per the email I received.
***Charges include estimated taxes. Charges will be processed on date of shipping and will include actual, applicable taxes, fees and surcharges, which may vary from the quoted estimate.
***Charges include estimated taxes. Charges will be processed on date of shipping and will include actual, applicable taxes, fees and surcharges, which may vary from the quoted estimate.
I received the second email about 5 minutes after placing my order. First email came right away. I noticed the card being charged the full amount for both phones with tax after I received the second email.