same guy also said:
Orders through apple go through an entirely different channel as opposed to ordering from AT&T... My info pertains to AT&T e-com and phone orders only.
Apple oversold, and are literally running at 110% productivity which is NOT good. However Apple has top notch customer service and will over night phones to you to keep good on their practice right from the factory.
We had a set number of orders that we knew we could handle and had an exact cut off number. However, with CC's being rejected, that base number was extremely dynamic, so some who pre-ordered will not get phones because of processing issues, and those that ordered really late will be lucky and will take that slot. I can tell you that every single phone here has a recipient now, every single last one... When we are done labeling on Thursday, if you don't have tracking, you're unfortunately not receiving a phone on Fri.