I am in the exact same boat as you are. Same but I ordered 2 phones. Apparently AT&T is going to make me wait for my order, then return the phones back to them. This could be a month or longer. Not good.
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ATT iPhone 5 Pre-order thread
- Thread starter ozziegn
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I am in the exact same boat as you are. Same but I ordered 2 phones. Apparently AT&T is going to make me wait for my order, then return the phones back to them. This could be a month or longer. Not good.
Never Received An Email
I ordered 16GB Black on Friday around 10:30am EST (The site still said delivered on the 21st). I never got an email confirming my order but my card was charged minutes later. I then received an text saying: "Congratulations! Your preorder has been processed. You will be notified when your order has shipped." My order status on AT&Ts website showed and continues to show "processing". I then get an email today including a link to download my Customer Service Summary, which provides details on my updated voice and data plans.
I still felt a little uncomfortable so I just chatted with an online "person" and she said: "Thank you for waiting, your preorder has been processed and sent to the warehouse. Your order will ship based on the shipping expectations that were set at the time you placed your order. The ship date for your order is 9/20/12. You will receive an email with the ship tracking information so you can review the status of your shipment directly from the carrier."
She couldn't tell me why I never got an email but I feel pretty comfortable I'll get my phone on Friday despite ordering pretty late.
Anyone else not receive an email?
I ordered 16GB Black on Friday around 10:30am EST (The site still said delivered on the 21st). I never got an email confirming my order but my card was charged minutes later. I then received an text saying: "Congratulations! Your preorder has been processed. You will be notified when your order has shipped." My order status on AT&Ts website showed and continues to show "processing". I then get an email today including a link to download my Customer Service Summary, which provides details on my updated voice and data plans.
I still felt a little uncomfortable so I just chatted with an online "person" and she said: "Thank you for waiting, your preorder has been processed and sent to the warehouse. Your order will ship based on the shipping expectations that were set at the time you placed your order. The ship date for your order is 9/20/12. You will receive an email with the ship tracking information so you can review the status of your shipment directly from the carrier."
She couldn't tell me why I never got an email but I feel pretty comfortable I'll get my phone on Friday despite ordering pretty late.
Anyone else not receive an email?
great! one of my orders (black16) just changed from 1 to 0. all good now! (ordered a little over the cut off time). so much for my fighting spirit!
now i'm just waiting for the white16. i heard all white iPhones are coming from china?? but all black16 are already in US.
now i'm just waiting for the white16. i heard all white iPhones are coming from china?? but all black16 are already in US.
Hm I'm not so sure if what she was saying is entirely true. Some people on here who ordered on the 14th and whos dates show up for the 15th and 16th, have gotten their back ordered number cahnged to zero. From what I read on this thread https://forums.macrumors.com/threads/1444002/ apparently if that happens, they've assigned you a phone and it will be delivered to you on friday.
I just checked the status today so I can't even tell you if I was ever on back up order.
And, to add insult to injury (relatively speaking, of course):
Dear MATTHEW ________,
The recent request to cancel preorder 101_________ for iPhone 5 (64GB Black) was unsuccessful.
Order Number
Master Order Number: 101________________
Item For
Wireless Number: _______________
Wireless User: MATTHEW__________
Thank you,
The Premier Team
I ordered my black 32GB at 7:15 EST on Premier and, although every order status page lists Sept 14th, I still am backordered. I assume that anyone still back ordered by now will not be getting their phone on Friday.
If you check your order status through the Premier site is the "cancel order" button not there anymore? They should allow you to cancel it if it hasn't shipped or about to ship.
great! one of my orders (black16) just changed from 1 to 0. all good now! (ordered a little over the cut off time). so much for my fighting spirit!
now i'm just waiting for the white16. i heard all white iPhones are coming from china?? but all black16 are already in US.
Lucky!!! I ordered way before (around 530 am pst) and am currently still waiting for my number to change :0
Mine was ordered 9/14 and shows 9/15 but my backordered quantity went to 0 this morning. So either the guy you spoke to don't know either, or I'm still not getting one on the 21st. But from reading people's past experience going from 1 to 0 seems to be a positive thing.
yea i know it's kinda weird. it makes me wonder how att processes their orders. i honestly thought my orders will never make it on friday but hey, i just saw an activity. now i'm crossing fingers for my white16.
Mine is still the same as well and I'm in Chandler. What I did notice today was my bank is holding the funds until 9/20 so maybe I get lucky, they release the funds to AT&T and I get my phone on Friday...
Well if I have to wait then that's fine but if it wasn't for this forum I would assume my phone is coming on Friday due to the email I received from ATT on last Friday when I ordered the phone. They need to start updating people there orders have slipped, then atleast you know your phone isn't coming on Friday.
Same for me. Ordered at 2:03 CST. At&t rep told me 14-21 days which I also think is BS since I was one of the FIRST orders...still have processing on order, CC is pending, and still have 1 under backorder!
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Here is the story:
I tried ordering at 9/21 ~2:02AM CST, ATT premier and Apple.com gave me ton of errors, I couldn't place my order.
I was able to put my order in at ATT Premier website around 7AM CST. Received my confirmation email in 1hr.
No email-phone calls since than.
In ATT Premier website my status shows "Status: Preorder Processing" and "Date Ordered: 09/14/2012"
If I check it on ATT Order status link given here several times, it shows "Pending Shipment" for tracking number, and "0" for "qty backordered". But date ordered is 09/16/2012????
Anyone else getting different order dates?
What does Pending Shipment mean? I couldn't talk to any rep yet, waiting time is crazy.
I tried ordering at 9/21 ~2:02AM CST, ATT premier and Apple.com gave me ton of errors, I couldn't place my order.
I was able to put my order in at ATT Premier website around 7AM CST. Received my confirmation email in 1hr.
No email-phone calls since than.
In ATT Premier website my status shows "Status: Preorder Processing" and "Date Ordered: 09/14/2012"
If I check it on ATT Order status link given here several times, it shows "Pending Shipment" for tracking number, and "0" for "qty backordered". But date ordered is 09/16/2012????
Anyone else getting different order dates?
What does Pending Shipment mean? I couldn't talk to any rep yet, waiting time is crazy.
not true due to this:
Quote:
Originally Posted by GFLovesMy9Inchr
I am not part of that supply chain, however on our end, if the back order number is 0 your phone will arrive by Fri. however, this will all change on Thursday @ 1540 EST... If you do not have a back order of zero by that time, you will not have a phone on Friday.
i see. so the process of backorder number 1 to 0 is still on going.
samething is happening to me
i just checked my cc account and i dont have a charge or pending anymore
i just checked my cc account and i dont have a charge or pending anymore
Anyone else getting for the AT&T order status page?
Maintenance In Progress
Wireless from AT&T is continually working to improve our internet site for our customers. As part of this ongoing effort, we are currently doing maintenance. We apologize for this inconvenience and ask that you please try back again later.
Maintenance In Progress
Wireless from AT&T is continually working to improve our internet site for our customers. As part of this ongoing effort, we are currently doing maintenance. We apologize for this inconvenience and ask that you please try back again later.
Another concern for us ATT folks is that Apple sold out in the first hour, there are people that ordered at 4:05am EST on Apple and there ship dates are in Oct, most of us on here ordered after this from ATT, I wonder if Apple is holding back shipments to the carriers to fill there orders first, they make a lot more money off the phones when they sell it as opposed to the carrier.
yes.
Thursday @ 1540 EST... If you do not have a back order of zero by that time, you will not have a phone on Friday.
AM or PM? If AM don't assume anything yet. At least give it until late tomorrow night. You are well within ATT's original "cut off" time of 9am pacific.