[...] it is just a pitty that it has taken so long for Apple to even begin to listen.
I don't see any evidence that Apple did listen at all to users/customers. AFAICS the only detectable Apple activity on this bug was after the ars technica article. And we heard only through very tangential hints.
Isn't the lesson in this that if you need to get through to Apple, then sensational international headlines are probably the only avenue possible. And most problems are not appropriate for that channel of communication (besides being likely to be scrambled in the telling).
Apple's communications strategy seems like the hidden parts of an iceberg. Maybe out of sight and silent, but potentially significant all the same.
Not necessarily much different from many companies. Perhaps more a dictatorship than democracy. I'm not sure why the natural expectation should be that user concerns should be heard. It is so obviously in Apple's interests to listen, and bamboozling why they seemingly don't.
It also seemed odd that Apple support operations all over the world seemed to be uniformly deaf. Despite being shown the bug clearly many times, the response was ubiquitous: "within operational parameters". Somehow the blindness was shared. As if all bug reports fell into the same black hole.
A common misconception seems to be that to point at a tech problem (with some grumbling about the frustrations about not being able to get through) is commonly read as some sort of attack on Apple. Apple is a massive, super powerful and wealthy corporation that floats of a cloud of hype (not all of their making). How can a few people trying to point out a bug be seen as heretics, somehow threatening or besmirching the cathedral. I'm boggled at the hostility and ignorance shown in emails from users who seem to feel threatened. They obviously don't realize that fixing bugs is in everyone's interests.
Like people who hunt out this niche forum and try to get it shut down, whine about it, claiming that bug investigators are whiners. Why bother to come.
All very mysterious. Perhaps the inevitable result of unwittingly buying into such a corporation. Maybe everyone needs to realize they are either inside or outside the Borg, there's no comfort in trying to be neutral.
will soon have a graveyard of 2009 Mac Pros in the near future 
