Backlight bleeding

[syclick]

Just about the same thing for me; I've returned two, one to Walmart and the other to Best Buy. The first had horrible backlight bleeding issues, the second not so much, but instead had a few dead pixels.

I've got one on order from Apple. I am hoping that if the newer screens are indeed going out soon that I'll be lucky enough to get one. If not, I may just stick with this one until it has become apparent that Apple has rectified the problem.

 

[Hummer]

I got yet ANOTHER replacement and still, the same backlight bleed occurs. I feel like every retail box model has backlight issues.

 

[Hugh Mann]

I was thinking about this too. But now that I've thought about it I think it will only be fixed once your able to, without a doubt, walk into any store and buy an iPad 2.

I was able to do exactly that yesterday, only calling ahead of time (around 2pm and not leaving for the store until about 3pm) to see if they had the model I wanted: 64GB AT&T Black.

So I returned to the Apple store today for the Genius appt. I was there about 5 min late, but was seen about 10-15 min later. Genius has heard about the light leak but never seen it and under the bright lights of the store wasn't able to see them. I brought our camera with the pics of the issue and she could see those. Replaced the unit with a problem in under 10 min. The replacement is a brown box unit.

I brought with me a black jacket to test the unit under, but it was still hard to detect. Once I got the unit home, the wife and I again were both able to detect the light leaks, though we admit they aren't as bad as the first unit.

I'll have to wait till tomorrow as I get too many light reflections off of the new unit to take a decent picture. This new unit will be going back for a refund and I'll just wait another month and try again. I've waited this long, so no big loss for me. :/ Wife is agreeing we shouldn't have to live with this "issue", knowing there are good units out there. She's also worried of the issue becoming worse. She is not a tech-person as I am and wouldn't know to look for it. If she was buying one, she would be among the masses not knowing they had a defective unit. My cousin recently bought one and I pointed her to this thread, but haven't heard back from her. I have a feeling she's not one to really be concerned about it. Oh, well.

The S/N follows the same pattern as the original unit, "T" in the 3rd position. As a matter of fact, the first 4 and last 4 characters are exactly the same.

I'll post the comparison pics of the two units tomorrow. Maybe I'll see what the crowd says here about the new unit, but I think most would agree, it can be better.

 

[kuwisdelu]

I don't know if I just happened to get a good unit or they fixed it or if I'm just not nearly OCD enough to notice, but I can't really see this on my iPad that arrived a few days ago.

There's a faint thing on the left, but that's the reflection of the LCD on my phone.

 

[rav16]

My iPads 3rd letter is also x and it bleeds quite a lot I had 2 replacements so far and both were had the same bleed it little less but they still had them . Today iam going to get my 3rd replacement hope that this is better and perfect but i have decided that till I don't get a perfect 1 I will keep on exchanging .

 

[HardLuckStories]

Replacement for ipad with bezel lifting, few weeks old was a brown box replacement in Paris, serial DLXF. Some bleed in dark room but not noticable in any other lighting, would replace but will get another with same problems so why bother. This is the new Apple quality standard judging from this thread!

What do you guys think?

 

[hoanganh]

Replacement for ipad with bezel lifting, few weeks old was a brown box replacement in Paris, serial DLXF. Some bleed in dark room but not noticable in any other lighting, would replace but will get another with same problems so why bother. This is the new Apple quality standard judging from this thread!

What do you guys think?

i think it's ok! instead of worrying about replacement, u should start to enjoy ur life with the ipad

 

[nickbarbs]

i think it looks terrible, but it seems that this is how apple thinks they can continue to be successfull.

i'm going back in myself for the 2 dead pixels. I will raise a **** storm. if they dont want to replace me for the 6th time, i have backed up my ipad and i am happy for a refund.

 

[cmvsm]

i think it looks terrible, but it seems that this is how apple thinks they can continue to be successfull.

i'm going back in myself for the 2 dead pixels. I will raise a **** storm. if they dont want to replace me for the 6th time, i have backed up my ipad and i am happy for a refund.

6 times? Get a refund for crying out loud.

 

[RobesNo1]

6 times? Get a refund for crying out loud.

THIS!

Take it back and leave it there. What you're doing a just a blatent abuse of customer service.

"My iPad has lightbleed when I hold it upside down and flex it while in the pitchblack, whilst I'm standing on my head looking at it from a 2 degree angle!"

Just take it back, you're never going to be happy.

 

[VidPro]

THIS!

Take it back and leave it there. What you're doing a just a blatent abuse of customer service.

"My iPad has lightbleed when I hold it upside down and flex it while in the pitchblack, whilst I'm standing on my head looking at it from a 2 degree angle!"

Just take it back, you're never going to be happy.

I have to disagree with you guys. Defects are not the customer's fault. If Apple thinks this is abuse of the customer service they'll stop it.

You paid for it and you should be happy. Took me 6 iPads before they got it right and now I'm happy with my purchase.

 

[m.carroll]

Especially from a company that prides itself on quality. If it was a $20 dollar item, maybe 6 swaps is too much, but for a $600+ gadget, it better be right.

To update: I've been waiting in line at local Apple stores waiting before they open to find a 32GB Black WiFi only model. I've been 1st or 2nd in line for 5 mornings in a row now, but they haven't had any in stock.

 

[ri0ku]

This thread is pretty funny... some of you guys who are experiencing backlight bleeding issues were the guys who last year called all us iPad 1 owners "OCD" and ridiculous. However now you see for yourselves how bad the issue is....

I returned 3 iPads until I got one that although still had backlight bleeding was no where near as bad as the previous...

Super distracting when you want to use it as a portfolio to clients and watching movies at night.

 

[RobesNo1]

nickbarbs describes the above pictures a terrible, now to my eye that's just a tiny bit of back light bleed. If that screen were to be used in a real world environment you wouldn't even be able to see it (unless you happen to live in a cave I guess).

So what's the point in worring about it?

 

[HoriZon-UK]

3rd times a charm?

Well no..... got my 3rd iPad2 today and it has hardly any light bleed but it has a stuck/dead pixel which is blue and is only noticeable on dark and black backgrounds tried all the unstick videos and none of them are removing it.

Other than that its a keeper but not sure i can live with it tbh.

Shame.

Refund/had enough is the next step.

 

[VidPro]

nickbarbs describes the above pictures a terrible, now to my eye that's just a tiny bit of back light bleed. If that screen were to be used in a real world environment you wouldn't even be able to see it (unless you happen to live in a cave I guess).

So what's the point in worring about it?

Maybe he uses it in a cave which really is his choice.

 

[m.carroll]

Maybe he uses it in a cave which really is his choice.

Lol, or more realistically a dimly lit airplane watching a movie. At least that's where I notice it most (real world).

1st in line at Apple store at Mall at Millenia in Orlando, FL. They have 3 of my desired iPad. Will post pictures later.

 

[Mike84]

I went yesterday to the genius bar and it was a disaster. I am still within the 14 day window, so I went in to see if I could either get my money back or get it exchanged. The guy told me that a person is entitled to 3 replacements, irrespective of whether the product is still defective. Clearly, this guy has no idea what the hell he is talking about and I pointed him to Apple's very own warranty. He didn't say anything after that. Unfortunately, they did not have any units in stock even though I saw a bunch of Apple employees walking out with units and selling them, but the Genius said that they were reserved units (not sure if you can even do that).


So, has anyone received an advanced replacement from Apple Care or do you have to send in your unit first?

 

[m.carroll]

So, has anyone received an advanced replacement from Apple Care or do you have to send in your unit first?

They'll send you one first if and only if you purchased Apple Care. Otherwise you have to send it to them first.

 

[Mike84]

They'll send you one first if and only if you purchased Apple Care. Otherwise you have to send it to them first.

Does it matter at all if you are still within the 14 days to return it? The iPad does not have Apple care.

 

[VidPro]

I went yesterday to the genius bar and it was a disaster. I am still within the 14 day window, so I went in to see if I could either get my money back or get it exchanged. The guy told me that a person is entitled to 3 replacements, irrespective of whether the product is still defective. Clearly, this guy has no idea what the hell he is talking about and I pointed him to Apple's very own warranty. He didn't say anything after that. Unfortunately, they did not have any units in stock even though I saw a bunch of Apple employees walking out with units and selling them, but the Genius said that they were reserved units (not sure if you can even do that).


So, has anyone received an advanced replacement from Apple Care or do you have to send in your unit first?

Finally got fed up with store visits so I called Apple. Sent my unit in on a Wed and got it back Fri. The unit is near perfect in the LB dept. Only if I crank the brightness to 100% do you see the slightest bleed and it's not these sharp flashlight lights. If this is what LB was all about then calling people crazy for returning might be a valid point.

 

[Mike84]

Finally got fed up with store visits so I called Apple. Sent my unit in on a Wed and got it back Fri. The unit is near perfect in the LB dept. Only if I crank the brightness to 100% do you see the slightest bleed and it's not these sharp flashlight lights. If this is what LB was all about then calling people crazy for returning might be a valid point.

I am getting fed up with Apple to. This is no longer about standing by your products. This is more about dealing with people who are competent and nice and do not try to bully their way out of situations. I hate when Genius Bar techs think they know so much and misquote Apple Policy or argue with you when there is clearly something wrong with your product. I am returning the iPad 2 and hopefully purchasing it at a later time when the issues are resolved. I am not going to go back and forth with getting replacements. I just want something that works.

 

[m.carroll]

Does it matter at all if you are still within the 14 days to return it? The iPad does not have Apple care.

It did not not matter for me, but perhaps your customer care representative will be more helpful. Mine even got a supervisor on the line who said no. Even after I told them I was just going to return it as it was too much of a hassle.

 

[Mike84]

It did not not matter for me, but perhaps your customer care representative will be more helpful. Mine even got a supervisor on the line who said no. Even after I told them I was just going to return it as it was too much of a hassle.

Yeah, I am on the phone right now and the agent is really nice. He said that it is not possible to get an advanced replacement because the system wouldn't let you unless you have Apple Care. That is fine, I am just going to return it.

 

[nickbarbs]

THIS!

Take it back and leave it there. What you're doing a just a blatent abuse of customer service.

"My iPad has lightbleed when I hold it upside down and flex it while in the pitchblack, whilst I'm standing on my head looking at it from a 2 degree angle!"

Just take it back, you're never going to be happy.

Look guys. Those of you saying that I'm over reacting need to get a reality check. When I pay Apple 659£, I'm not making a payment + / - 40£. Therefore, the quality that is being delivered, as far as I am concerned, should be 100%.

I do not want to deal with this, and spend time dealing with this as I have. It is stressful, it is a waste of time, and it makes me look crazy by the end, sure. But I will not accept sub par quality. It is as simple as that. I give every product fair shakes, but Apple is the reason I have gone through 6 replacement, not me.

-First ipad: terrible backlight bleeding, movies looked disgusting on it.
-Second ipad: terrible backlight bleeding, but I sucked it up for 2 weeks. A few airplane trips later and being completely angry while watching movies on this uneven milky backlight, I went back in for another swap.
-Third ipad: bright blue stuck pixel in the middle
-Fourth ipad: 3 chips (literally black dents in the back) and 1 huge scratch on the back
-Fifth ipad: 3 dead pixels

So i just went to the genius bar today. Got a very nice guy and I decided not to give him the background and see what his system told me. Told him I have had the ipad for a few weeks and this one has stuck pixels. He found them all right away and pulled out another swap for me. So far the swap seems ok. I can tell i have a less bright display than the first few ipads, but at least there are no dead pixels and there is no backlight bleeding. And, there are no scratches and chips on the back. So i'll learn to live with a warmer white display, at least there are no stuck pixels and no backlight bleeding.

You guys who accept defects from your all powerful master steve jobs are the problem, not me who refuses to drink the coolaid and pretend everything is fine for my "premium" device.