I took my launch iPad2 that had backlight bleeding back the other day for a replacement. I figured that by waiting a while I'd be able to get one that was problem free. Nope. New one has it too, just not as bad. I'll take the new one back eventually, but I'm not in any big hurry.
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Backlight bleeding
- Thread starter i eversaw
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Had mine 3 weeks now. Initially, I didn't think it'd bother me, but as I've been playing more games and watching more video's it's actually starting to draw my eyes. Attached is a picture, in reality the top left corner and bottom right corner is much worse than it appears in the photo.
Plus, although I'm not the pickiest person, it does grate that something I've spent £659 on (64gb 3G) is a long long way from perfect.
So, here in the UK, what's the procedure given I intend to take it to the Manc Apple store? Genius bar appointment?
Cheers
Plus, although I'm not the pickiest person, it does grate that something I've spent £659 on (64gb 3G) is a long long way from perfect.
So, here in the UK, what's the procedure given I intend to take it to the Manc Apple store? Genius bar appointment?
Cheers
Attachments
So I have had this ipad for about a week, and I'm not completely satisfied with it, the screen has minor light bleed on one of the sides, and it has a small yellow tint along the right side of the screen, and 2 (that I've noticed so far) small oval spots that look like finger prints but does not come off with any kind of micro fiber cloth / water as it appears it's a defect underneath, or on some layer of the screen. For documentation purposes this is a brown box model, mailed to me overnight by apple, serial beginning with DLXF, and 4.3.1 firmware preinstalled on it.
I don't really need to say it, because everyone is feeling the same way, but this is really frustrating because:
a. apple is the only viable tablet game in town
b. I invested in accessories
c. I invested in apps
cmon Apple, wtf get it right!
I don't really need to say it, because everyone is feeling the same way, but this is really frustrating because:
a. apple is the only viable tablet game in town
b. I invested in accessories
c. I invested in apps
cmon Apple, wtf get it right!
Not from the UK, but I'd definitely suggest making a Genius appointment, explain the situation to them, and I would think they'd give you a replacement.
Hope you get favorable results!
You would need to take it to your local Apple store (in my opinion go to Covent Garden retail store - the largest in the world and you will get served efficiently and will most likely get a replacement immediately due to larger stock size, as long as the Genius confirms the light light issue). You could also phone them and send it in and they will send a replacement, but this procedure can take long.
My opinion, get it replaced until you get an iPad that you are satisfied with. It's just a game of luck at this time round unfortunately.
So many people are getting crap screens still.. I would have thought all the "bad" ones would have been sold/returned by now and the problem would have been fixed, seeing how its in so big of demand I imagine as soon as they come off the line they are shipped out...
Could the Samsung / LG display switch just be a rumor? To my knowledge it was never confirmed... or was it?
Could the Samsung / LG display switch just be a rumor? To my knowledge it was never confirmed... or was it?
How exactly are you guys taking pictures of your iPads with just that black screen and without the apps an stuff?
I waited 6 weeks for Vanns.com to get them in stock and ordered with overnight shipping last week. I have till the weekend to decide if I want to return it. I'm assuming since I didn't buy it from Apple that the Apple store won't do anything until XX days. I need to call Apple tomorrow or Friday and see what they think.
I tried to get pictures but it's tough. PAS camera's with no manual mode are a PITA.
These are at 25% and 100% backlight.
I tried to get pictures but it's tough. PAS camera's with no manual mode are a PITA.
These are at 25% and 100% backlight.
Attachments
1. I suspect they are putting these flawed ipads back onto shelves immediately hoping people will just 'accept' this.
2. The genius that handled my case admitted there are both LG and Samsung panels. He went even further and said there's no specific association between certain models and certain panels.
Wirelessly posted (Mozilla/5.0 (iPhone; U; CPU iPhone OS 4_3_1 like Mac OS X; en-us) AppleWebKit/533.17.9 (KHTML, like Gecko) Version/5.0.2 Mobile/8G4 Safari/6533.18.5)
wow I thought HDTV flashlighting and the panel lottery was bad this is just as worse smh
wow I thought HDTV flashlighting and the panel lottery was bad this is just as worse smh
I am currently playing the Macbook Pro backlight bleeding lottery, it seems.. Does anyone know if it's possible to have JUST the backlight replaced in Macbook Pros? (rather than the whole screen..)
Here's mine got it last sat it's DLXF..just a tiny one in the center left side but I don't really noticed it until checked it really good..in the pic it looks more but in person you can't really tell..my first tablet..I see more worse in the pics so ill keep her..no dead pixel..it's not bugging me I'm happy with it could be worse..
Plus it's hard to get of hold of iPads i got it at my local apple store last white 16gb wifi..
Plus it's hard to get of hold of iPads i got it at my local apple store last white 16gb wifi..
Yea.. they got them in stock the day after my birthday too. I should have ordered it from Apple night one, I was awake and watching it. But did not anticipate how impossible it'd be to get one!
I hope my Apple store has them in stock now. I'll call Applecare tomorrow and see what they say about a 3rd party retailer. I figure that after I send it back Vanns has to send it to Apple since it's defective. Hopefully I can cut that step out.
Oh, wow, what an ordeal at the Apple store. I showed up @ 7pm with my swapped iPad for a refund. I figured I'll just try again in a month rather than play the whole multiple replacement game. I didn't have an appointment, thinking it would be a simple refund/store credit.
The Apple rep (don't think she belonged to the Genius Bar) told me that since the unit is already a replacement all they could do was another replacement, but first they would have to set up an appointment with a Genius and the next available time frame was 8:30pm.
She then stated since the issue was already dealt with they couldn't do another replacement, but since that wasn't explained to me they could do another replacement. I explained to her that I didn't want to get into the whole replacement cycle and that I would just like a store credit. She said she could not do that. I told her I've had the iPad less than a week, the original bought on Saturday and the replacement was made on Sunday. She explained to me that they would do what they can to get me an iPad without the issue. I said "Are we just going to keep opening up iPads until we find one without any problems?" She just looked at me and realized that wasn't really an option.
She then took my original receipt and my email printout about the replacement and went back to the Genius Bar. She again said we can do another replacement and they'd do what they can to test it in the store. I again asked "What happens if the replacement still has issues? Would I get a refund or would I have to live with a defective unit?" She said, "We'll cross that bridge when we come to it, but we can only do one replacement for the issue." I replied "And then what? I'm still well within my 14 day return period. Am I stuck with a defective unit?" I then explained to her that I already explained my concerns to the salesman last Saturday and what my plan was: Test the original, if bad, bring it back for a replacement. If that was also bad, I would then come in for a refund and try again later. The salesman (I had his card so I was able to tell her who I talked to) understood my concerns and said that within the first 14 days I could bring it back for a full refund, no questions asked.
She then left and went to talk to someone else, I'm assuming a supervisor. She came back and said "I think we can do a refund, or we can do a replacement, but we'll have to schedule an appoint with a Genius." (still about an hour away at this point). I told her I'd rather just take a refund and said I was fine with store credit as it would prove I had every intention of coming back.
Now I know several users have stated here that they are hearing policies where they get 1 replacement for the iPad and then a refund, but that's not the way this rep made it sound.
When I go again next month, I'm going to have the salesrep write down the fact that I could still get a refund even after a replacement within the 14 days on the back of his/her business card, just so there's no question what my options are.
Or I guess I could find out from Apple what the company policy is or if it's up to the store on how they deal with it.
The Apple rep (don't think she belonged to the Genius Bar) told me that since the unit is already a replacement all they could do was another replacement, but first they would have to set up an appointment with a Genius and the next available time frame was 8:30pm.
She then stated since the issue was already dealt with they couldn't do another replacement, but since that wasn't explained to me they could do another replacement. I explained to her that I didn't want to get into the whole replacement cycle and that I would just like a store credit. She said she could not do that. I told her I've had the iPad less than a week, the original bought on Saturday and the replacement was made on Sunday. She explained to me that they would do what they can to get me an iPad without the issue. I said "Are we just going to keep opening up iPads until we find one without any problems?" She just looked at me and realized that wasn't really an option.
She then took my original receipt and my email printout about the replacement and went back to the Genius Bar. She again said we can do another replacement and they'd do what they can to test it in the store. I again asked "What happens if the replacement still has issues? Would I get a refund or would I have to live with a defective unit?" She said, "We'll cross that bridge when we come to it, but we can only do one replacement for the issue." I replied "And then what? I'm still well within my 14 day return period. Am I stuck with a defective unit?" I then explained to her that I already explained my concerns to the salesman last Saturday and what my plan was: Test the original, if bad, bring it back for a replacement. If that was also bad, I would then come in for a refund and try again later. The salesman (I had his card so I was able to tell her who I talked to) understood my concerns and said that within the first 14 days I could bring it back for a full refund, no questions asked.
She then left and went to talk to someone else, I'm assuming a supervisor. She came back and said "I think we can do a refund, or we can do a replacement, but we'll have to schedule an appoint with a Genius." (still about an hour away at this point). I told her I'd rather just take a refund and said I was fine with store credit as it would prove I had every intention of coming back.
Now I know several users have stated here that they are hearing policies where they get 1 replacement for the iPad and then a refund, but that's not the way this rep made it sound.
When I go again next month, I'm going to have the salesrep write down the fact that I could still get a refund even after a replacement within the 14 days on the back of his/her business card, just so there's no question what my options are.
Or I guess I could find out from Apple what the company policy is or if it's up to the store on how they deal with it.Well Gents - here is my new black ipad 2 - received today from b&h - the older version DL6 version
this looks the worst out of everyones
my launch day ipad 2 (white) didn't looks this bad
i never expected a reach around from apple but i do expect a damn good screen.
there is little midgets inside the bezel flashing their white lights into the black
this looks the worst out of everyones
my launch day ipad 2 (white) didn't looks this bad
i never expected a reach around from apple but i do expect a damn good screen.
there is little midgets inside the bezel flashing their white lights into the black
![IMG_0873[1].jpg](/data/attachments/242/242606-d5c1ca5e98a9b785cde2efcf35c79e82.jpg)