Yeah you might be right the first four of the serial are still DLXF and the last three FHW.
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Backlight bleeding
- Thread starter i eversaw
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Yeah you might be right the first four of the serial are still DLXF and the last three FHW.
Set it to 100% and have a black image ready. Don't even bother showing it under the lights in the store. They have to take it to the back.
Well, as you say, you "do care," so seeing as you "do" care," are you going to do anything about it, or leave it?
I just realized that my Target receipt has the serial # listed on it...
If I get a replacement at the Apple Store chances are very good that I will get another bleeder and my Target receipt will be useless...
I am going to wait the 90 days and then return it to Target and buy another in the hopes that this situation is fixed in the next 3 months...
If I get a replacement at the Apple Store chances are very good that I will get another bleeder and my Target receipt will be useless...
I am going to wait the 90 days and then return it to Target and buy another in the hopes that this situation is fixed in the next 3 months...
I don't ever crank my brightness up to 100% unless I'm in a bright environment. Other than that, I usually run my brightness at 50%. It's bright enough at that level and it doesn't drain the battery as much. However, even at 50% and under normal conditions, I still see the backlight bleed on mine.
As you alluded to brown boxes are brand new, I know this because this is how Microcenter sells them. The box is how Apple ships them. Microcenter doesn't take them out or even break the tape on the shipping box, I actually like that.
Funny...that's what an AppleCare specialist told me yesterday. He said wait 3-5 days for the glue to dry.
Forgive my ignorance, but what is the signifcance of those letters in the serial number?
I think usually with refurbs they start with different numbers or letters, so you can tell that it's a refurb.
Just went to my genius bar appointment. The guy told me apple was aware of the problem but it was "within spec" and told me he could exchchange it one time but told me the new one "could be better, could be worse"
Not happy about it. Mine is very bad. He didn't have one in stock so I have to wait a day or two.
Not happy about it. Mine is very bad. He didn't have one in stock so I have to wait a day or two.
The brown-box replacements are not refurbished units, they are new units.
I am on my fourth, yes fourth, iPad 2.
I picked up the first one on launch day and waited 6-7 hours like everyone else.
After making 7-8 trips back and forth to the Apple store, and multiple calls to AppleCare I have been offered what I perceive to be an acceptable solution.
This fourth unit that I have is probably the best one I've had (although far from perfect). The proposed solution is to keep this one for as long as I want (6 months or so) until a fix is in place. I have a senior advisors direct line and he will replace the unit as soon as the "manufacturing defect" as he called it is worked out. In addition to letting me keep this one, and exchange it later, they are going to send me an iPad 2 case of my choice (up to $100 value) for free. After looking at 10+ iPad 2's today in the store, and noticing that all of them have this issue, I feel that this is the best solution for now.
At least I finally got someone at Apple to admit that it is a serious problem and that I would likely not find a "perfect" one until they fix the manufacturing problem. I am quite impressed with how they handled things today, as opposed to this past week. They nearly lost a customer.
My suggestion to you all is that you find one that is "acceptable" and then make sure that you document the issue with AppleCare and demand a replacement unit in the future. Make sure you get names and direct contact information, it helps.
Best of luck to the rest of you,
Ryland
I am on my fourth, yes fourth, iPad 2.
I picked up the first one on launch day and waited 6-7 hours like everyone else.
After making 7-8 trips back and forth to the Apple store, and multiple calls to AppleCare I have been offered what I perceive to be an acceptable solution.
This fourth unit that I have is probably the best one I've had (although far from perfect). The proposed solution is to keep this one for as long as I want (6 months or so) until a fix is in place. I have a senior advisors direct line and he will replace the unit as soon as the "manufacturing defect" as he called it is worked out. In addition to letting me keep this one, and exchange it later, they are going to send me an iPad 2 case of my choice (up to $100 value) for free. After looking at 10+ iPad 2's today in the store, and noticing that all of them have this issue, I feel that this is the best solution for now.
At least I finally got someone at Apple to admit that it is a serious problem and that I would likely not find a "perfect" one until they fix the manufacturing problem. I am quite impressed with how they handled things today, as opposed to this past week. They nearly lost a customer.
My suggestion to you all is that you find one that is "acceptable" and then make sure that you document the issue with AppleCare and demand a replacement unit in the future. Make sure you get names and direct contact information, it helps.
Best of luck to the rest of you,
Ryland
Ooh they're into within spec malarkey now. Pretty soon they'll be telling people it's a feature that they should be proud to have.
That's just crazy, and sounds like something they may have just made up and told Apple staff to say.
It's like say Ford having scuffed leather on the seats, and telling dealers to tell unhappy customers Ford has decided it's acceptable.
You can't just make up new rules to cover bad design issues.
Of course, this would mean it going to court and a lawyer with expert witnesses that could prove it was due to Apple's design, and then other experts to give their opinion on what a consumer should expect.
None of that is going to happen.
They tried to pull a similar line on me the other day... They said it was "designed" like that if all of them were exhibiting the light leakage. To that I replied with "Yes, I am sure it is a feature that Steve Jobs forgot to mention during his Keynote address..."
And acceptable light leakage on an $800 product = NONE, ZIP, ZILCH, NADA.
Yell at 'em enough and you'll get your way.
It's great to see you got such great support in the end but it's sad to hear others are not getting similar treatment. I guess the "squeaky wheel gets the oil" but come on Apple, admit there is an issue already. And why in heavens is no one carrying this story? MacRumors will put any load of crap on page one but something as news worthy as a "manufacturing defect" is ignored.
Just was lucky enough to pick up a White iPad 2 at a Best Buy near me... Super excited because I could cancel my order online which was slated to ship in a month... Well, I turned it on and..wow talk about major backlight bleed. Never seen this much before... What do I do?
Mine is horrible and I will return it next week.
Tried watching Netflix with black bars on widescreen to way in he'll was it watchable on 40% brightness.
^ This is what mine looks like.
You said it perfectly, the "squeaky wheel gets the oil" is absolutely true. I had to be firm, and stick to my ground for about a week before the stars aligned and I talked to the right person at the right time.
I am new to these forums but if you PM me I can give you the name and direct number / extension of the senior advisor that I spoke with, and you can call him. This guy was awesome.
-Ryland
I can see the marketing:
Apple iPad 2 - now with bonus MagicLight feature! It's like the Northern Lights are dancing around the edges of your iPad screen!
I wonder if they have a record of how many iPhone 3G and 3GS's I swapped for light leakage issues. It's gotta be around a dozen. Perhaps I'm a "problem customer"
I expect better from Apple. I will take them back until it's perfect.
Why is no one carrying the story ? Because it's not a story. Listen to most of the people posting on here, "I didn't know I had a problem till I saw it on here, now what?" They didn't have a problem. The real issue is that Apple has too much adjustment in the brightness. Come on, you really use your device at 100% brghtness ? I have my 1st gen on minimum brightness, and it rarely gets bumped up. I wish it could be dimmer. A simple update to limit the brightness levels is all it will take to fix it for 95% of the people complaining about "light bleed". Yes, I sure there is a few people with serious issues, where a replacement is needed.
What happens to paid apps?
I got my iPad yesterday and it has some back light bleeding. I'll try and post pics later on.
This is my first Apple product and first time using the app store and iTunes.
What happens to my paid apps if I end up exchanging it for a new one? So far I've only downloaded free apps from the app store directly though the iPad.
I got my iPad yesterday and it has some back light bleeding.
I'll try and post pics later on.This is my first Apple product and first time using the app store and iTunes.
What happens to my paid apps if I end up exchanging it for a new one? So far I've only downloaded free apps from the app store directly though the iPad.