Backlight bleeding

[peaceActivist]

That's great service, I can't imagine Apple doing that for all affected customers. Just wondering, why did they ring you to ask about the problem? Did you ring earlier and they were following up?

Actually I'm stumped, I don't remember handing out my phone number for anything, let alone apple getting it. Maybe it was when I registered or something for the genius bar. But, to answer your question, from day 1 I've had light leaking issues (purchased march 11), I never made a big deal out of it when I brought it to the apple store the same day of launch, so they took care of it right away without any problems...I took that one home and had the same issue. Exchanged for another one that constantly locked itself in portrait mode (no rotation) even after DFU restore. Exchanged THAT one for another iPad2 with light leakage...in the same visit, the genius at the apple store opened 2 or 3 different brand new iPad 2 boxes to see which one had the "least" amount of bleed. So I've settled with that...

On my genius receipt it says that "customer doesn't look satisfied with his resolution." lmao. I don't make a fit or anything, i just bring the issue to them hoping they'll do something, if not, no big deal...my plan of attack usually involved "killing them with kindness." Each time they've been extremely helpful, though I can't say much for their QA process.

So in other words, I have no idea why they called me, I haven't called or emailed them...it could be because I've had so many exchanges, one of which was a real defect, the rest seems to be cosmetic (i believe they are labelling the light leak as a cosmetic issue and not a defect). Hope this info helps.

Where can I call AppleCare ...

Yeah...umm..call their 800 number? I'm not sure, sorry.

 

[kfscoll]

Plasma panels, you have the screen door effect, and loss of gas over time which slowly dulls out the projected image. Then you have LCD which has not as deep blacks and light bleed in the edge lit method of backlighting.

You make some good points, but when you say stuff like this you undermine your entire argument. Plasma televisions DO NOT LOSE GAS OVER TIME. The phosphors may dim over time, but that's not nearly the same thing as "losing gas."

 

[MasonH]

I explained thanks but no thanks, my screen bleed isn't as bad as my previous units. Near the end of our conversation he said, "well hey, my manager will allow me to give you a 40% discount off your next apple purchase.", I said..."thats cool, I guess...", with a pause he says "and a smart cover!" I laughed...couldn't help myself, "a leather smart cover?". He replies "whatever makes you happy." lmao. sure.

Man if they will give you 40% off your next purchase I'd buy the most expensive mac they have in the store

Screw the "smart cover".

 

[marine0816]

I bought my iPad 2 from Target. Am I still eligible to call apple or go to an apple store for replacement? Or does it have to be bought in an apple store for them to deal with it?

 

[Ssunbrn]

I bought my iPad 2 from Target. Am I still eligible to call apple or go to an apple store for replacement? Or does it have to be bought in an apple store for them to deal with it?

You can still call apple. I purchased my iPad from target last week and called apple today. The service rep said I could go to an apple store to have the unit replaced.

 

[peaceActivist]

Man if they will give you 40% off your next purchase I'd buy the most expensive mac they have in the store

Screw the "smart cover".

That's exactly what I was thinking too lol

 

[aeiron]

You can still call apple. I purchased my iPad from target last week and called apple today. The service rep said I could go to an apple store to have the unit replaced.

Be warned though, Target will not let you return it once you do this. Nor will Apple. They'll just keep exchanging it.

 

[cmvsm]

You make some good points, but when you say stuff like this you undermine your entire argument. Plasma televisions DO NOT LOSE GAS OVER TIME. The phosphors may dim over time, but that's not nearly the same thing as "losing gas."

How does that undermine my argument? The main idea here, so you are aware, is that every technology has its own inherent characteristics, and they are not flaws. Has nothing to do with plasma televisions, so hopefully you get the idea.

And for the record, gas cells lose their luminosity over time in plasma sets, so essentially, you are losing gas cells that contribute to the screen's brightness and contrast. And its not that they "may dim over time", it is that THEY WILL dim over time. So, to your point, I suppose your rebuttal just lost all of its credibility as well.

 

[cmvsm]

First of all the screen door effect is a common complaint of LCDs (maybe for plasma too but haven't heard about it) and one that I can see. The gas comment on the plasma is not quite right either. Yes a panel will lose brightness but we are talking years of usage and probably will be an old TV at that time that someone wants to replace.

What you are saying is correct, but looks as if you've missed the entire main point of the discussion, and it wasn't about televisions. Maybe I'll use blenders or air conditioners next time. Might drive the point home more clearly. Then again, maybe not.

 

[Phillyfan1290]

Hmm so when I first got my iPad 2 I didn't notice any bleed, then I read here about it checked and noticed a little but could live with it. Now even at 40 percent brightness the problem seemed to get worse. Not sure if it's just cause I know about it now or what, but I'm calling apple tomorrow since I live 2 hours from a store to see my options. I just hope if I do have to drive They can at least assure me there is stock there to switch. Maybe I can get a smart cover out of this

 

[Hugh Mann]

How does that undermine my argument? The main idea here, so you are aware, is that every technology has its own inherent characteristics, and they are not flaws. Has nothing to do with plasma televisions, so hopefully you get the idea.

And for the record, gas cells lose their luminosity over time in plasma sets, so essentially, you are losing gas cells that contribute to the screen's brightness and contrast. And its not that they "may dim over time", it is that THEY WILL dim over time. So, to your point, I suppose your rebuttal just lost all of its credibility as well.

Do you know what really undermines your argument? The fact that you keep spouting about how edgelit displays exhibit this behavior. That may be true, however if you look at the iPad specs, it states that it is backlit:

9.7-inch (diagonal) LED-backlit glossy widescreen Multi-Touch display with IPS technology

Will you show where you did your research indicating that it's edgelit?

 

[Built]

The level of backlight bleed in pics posted on this site is just awful, IMHO.
VERY poor quality control...iPad 2 owners have every right to be pissed.

As a comparison, I bought 2 cheap (100 bucks) Sony Digital picture frames and one had light bleed. I brought it right back and got a perfect one. I ended up buying another and THAT one had light bleed...it went back and was replaced...Eventually, I ended up with 3 perfect ones...

I wouldn't accept lightbleed in a cheap picture frame...I certainly am not going to accept it in an iPad.

Apple needs to get control over this issue.

 

[peaceActivist]

The level of backlight bleed in pics posted on this site is just awful, IMHO.
VERY poor quality control...iPad 2 owners have every right to be pissed.

As a comparison, I bought 2 cheap (100 bucks) Sony Digital picture frames and one had light bleed. I brought it right back and got a perfect one. I ended up buying another and THAT one had light bleed...it went back and was replaced...Eventually, I ended up with 3 perfect ones...

I wouldn't accept lightbleed in a cheap picture frame...I certainly am not going to accept it in an iPad.

Apple needs to get control over this issue.

+1
he gets it

 

[superstrikertwo]

Just got mine and I have light bleeding as well. Not as bad as the ones posted here but it is there. I'll hold on to it until they get it fixed/have more stock (I don't want to take away from anyone trying to get one or who has a ligament problem.)

 

[DragonUKHK]

Just phoned AppleCare, was told it's a known issue and they are investigating. I asked if they can send me a replacement but he said no, not until they know the extent of the problem... But he did say I can swap it at my apple store...

 

[harry20larry]

They just told me they can do a swap in store, but I also have another problem. A dead pixel, it is the first time I have ever had one of these in an Apple product, so very surprising.

 

[DragonUKHK]

I am en route to my local apple store now, let's hope they have one with less on than my current one!

 

[kfscoll]

How does that undermine my argument? The main idea here, so you are aware, is that every technology has its own inherent characteristics, and they are not flaws. Has nothing to do with plasma televisions, so hopefully you get the idea.

And for the record, gas cells lose their luminosity over time in plasma sets, so essentially, you are losing gas cells that contribute to the screen's brightness and contrast. And its not that they "may dim over time", it is that THEY WILL dim over time. So, to your point, I suppose your rebuttal just lost all of its credibility as well.

You undermine the credibility of your argument when you make flat-out incorrect statements. Plasma cells do lose their luminosity, yes. But it's the phosphors that coat those cells that wear out, not that they "lose gas." They don't lose gas. Period.

Anyway, don't get so bent out of shape. You made very good arguments in your original post.

 

[VidPro]

What you are saying is correct, but looks as if you've missed the entire main point of the discussion, and it wasn't about televisions. Maybe I'll use blenders or air conditioners next time. Might drive the point home more clearly. Then again, maybe not.

The point is if you are going to give me examples to bolster your argument please make sure that you have your facts correct.

 

[mvp2206]

so far my 1st iPad had a dead pixel and moderate light bleed. This was replaced this morning for an iPad with (in my opinion) far worse light bleed!

I have attached a picture comparing them all (merged in photoshop)

The brightness was at 100%, but the light bleed is very visible from approx 50% upwards (where I usually have mine!)

I think I will give them one more try tomorrow if they have any left, and if there is no improvement will ask for a refund. Hopefully this may be sorted in future batches......

Well I am now without my iPad 2 :-(

I went back to West Quay Apple store and explained that this was a replacement and had the backlight bleed issue. The Apple employee took my iPad out back to verify the problem and to speak with his manager. He came back to say that I could either order a replacement and stick with my existing one in the meantime, or have a refund. He went on to say that his managers iPad also has the problem and is fine with it, so at the end of the day it was down to whether or not I could live with the issue. I thought this was a bit cheeky, but they were still happy to offer a full refund so cannot complain. I went with the refund option as there was no guarantee the next iPad would be bleed free also, and they may not be happy with another exchange after that!

I think I am going to stick with my trusty original iPad now until the issue is sorted or the iPad 3. Shame tho as love the slim'n'sexiness of the iPad 2!

 

[DragonUKHK]

Well just finished at the apple store, I exchanged my iPad, me and the staff checked the new one only to find the same issue, we checked some more so I just said I'll take another one still sealed and if it has got the same problem the guy told me to come back in two weeks and get another one.

When I was waiting there was another guy exchanging his as well for the same issue and when asked the staff if they have had many returns they said yea there had been quite a problem.

 

[jaav88]

I bought mine on launch day in Holland and it has a really bad bleeding... only in 1 side but really bad... You can even see it at 0% (yes I didn't even know that it was possible to use the iPad with 0% brightness...), so really bad.
( I watch movies on my iPad all the time since I travel a lot).

How long do you think until the nfix comes? 1 month, 2 or more?
Thanx

 

[AZREOSpecialist]

This is the problem with forums. The guy was completely happy with his purchase until he entered Macrumors OCD land. Forums can be very informative, but sometimes they are counterproductive.

Reminds of a time when I purchased a DLP television. I was perfectly happy with the set, until I read about the 'rainbow' syndrome in the AVSforum. Rainbow colors appear on the screen if you rapidly move your eyes across the screen that is a result from the RGB light head used to project the image onto the screen. Not everyone can see it, so it only bothers a select few.

Of course, I couldn't see it until I read about it on a forum like this, then I started looking for it, and low and behold, I initiated myself into the minority that can see it. Again, an inherent characteristic of the technology, but I ultimately exchanged for an LCD TV instead.

But as has already been proven and mentioned repeatedly, the light bleed issues experienced by iPad 2 owners is NOT characteristic of the technology. It's due to uneven pressure and stress on the LCD panels. Also, you need to really push yourself to see DLP rainbows, not so with the light bleed. Most people can see it at 30%-50% brightness under normal use.

Stop apologizing for Apple, a company with over $50 billion in the bank and no debt. Why would you make excuses for a huge organization that has the ability to remedy the problem? What do you get out of defending Apple?

 

[Etrain]

Soft spot in glass is creaking

I got a new original iPad Thursday from my local Verizon store. I've been loving it, but yesterday I was putting the iPad into a new Yoobao slim case I recently got and noticed that if I press on this one spot (almost to the far right side in Landscape on the bottom along with black border) the glass flexes and squeaks. This spot o the screen has a bit of backlight bleed (not terrible, but still there) if that has anything to do with it.

The glass apparently touches the screen underneath as the "rainbow" type effect happens as seen if you touch an LCD with . The pressure required to replicate this isn't extreme either, just a medium firm press.

Should I be concerned? I'd hate for this to turn into an issue down the road.

 

[DragonUKHK]

Can anyone clarify this for me. As you know you have 14 days for the return period.

As mine has backlight bleed, if I wait say a month for a new shipment will I still be able to get a brand new one?

If not how is the 14 days monitored, for example could I take this one back in 13 days then get a new one, and then would I have another 14 days to get another one if that was faulty too?