Backlight bleeding

[head honcho 123]

Yes, tho not in the USA.

I guess I'll keep it, the hassle of having to be exchanging iPads until I get a perfect one is not something I would like to do.

yea just keep it.

here's one option though. u can call apple support and say i'd like to put in a note on my ipad saying there is some light bleed and would like to have it exchanged in the future without any problems once apple makes ipads with no screen bleed. i've read some people do that on this forum.

good luck

 

[jafingi]

thanks for the info jafingi...

ONE LAST Q:
what's "insurance papers"? do you mean applecare?

Sort of; the shop where I bought it has it's own insurance. So I'm covered if I drop it, spills a can of coke in it etc.

 

[Legion93]

My third replacement iPad has little to no bleed. Perfect!

 

[head honcho 123]

My third replacement iPad has little to no bleed. Perfect!

brown box? or new replacement in retail box?

 

[Legion93]

brown box? or new replacement in retail box?

Brown box. People need to understand you get the exact same unit as in a sealed retail box, just without the accessories/manuals etc. as they don't need replacing. iPads that are replaced in most cases will be in a brown box and they cannot be sold onto customers, only kept for replacement purposes. They are also brand new from manufacture.

 

[head honcho 123]

Brown box. People need to understand you get the exact same unit as in a sealed retail box, just without the accessories/manuals etc. as they don't need replacing. iPads that are replaced in most cases will be in a brown box and they cannot be sold onto customers, only kept for replacement purposes. They are also brand new from manufacture.

this is very good info

 

[marine0816]

Brown box. People need to understand you get the exact same unit as in a sealed retail box, just without the accessories/manuals etc. as they don't need replacing. iPads that are replaced in most cases will be in a brown box and they cannot be sold onto customers, only kept for replacement purposes. They are also brand new from manufacture.

And what's your source of this knowledge, besides a logical guess?

 

[head honcho 123]

And what's your source of this knowledge, besides a logical guess?

i'm gonna go along with marine0816 here...

the thing is a lot of people who did get the replacement units from the brown box asked the genius/apple rep if it's new or refurb, but they all couldn't answer if it's new or refurb.

if you go back and read up a few pages, there were instances where people asked are these new or refurbs and the apple rep/genius couldn't answer.

here's a situation... let's say i buy an apple ipad 2 today and come home and see some bleeds and i am not satisfied, i go back next day to the apple store asking i want one without bleed. the apple rep pulls out a unit from a brown box saying here's an ipad with no bleed in plastic wrap. i kindly ask the apple rep, is this new? he says "i have no idea..."

at that point, i'm not willing to pay about $650 (32 GB wifi ipad 2 after taxes in NYC) for using a brand new ipad 2 for 1 day, and going next day for a unit that's bleed free, but unknown to the MAKER AND SELLER of the item that it is new or refurb...

i just can't do that.

 

[Legion93]

And what's your source of this knowledge, besides a logical guess?

My source is an Apple rep. at an Apple retail store, all you have to do is ask them just like I did. So don't post incompetent, useless messages.

 

[JM2-uk]

My source is an Apple rep. at an Apple retail store, all you have to do is ask them just like I did. So don't post incompetent, useless messages.

And that makes it accurate? The rep word immediately put me off

 

[Legion93]

And that makes it accurate? The rep word immediately put me off

I don't think they have the guts to tell lies, if the iPad had a defect e.g. a scratch or a dent to it, I would immediately write up a complaint and I do be believe they are brand new units anyway, read Apple's exchange/replacement policy (sorry couldn't find it) it says that all product that are returned are replaced with an exact model and condition of a brand new unit.

 

[Defender2010]

Why are people so twisted on this site? At this stage of manufacturing and product life, all ipad2's from brown boxes are brand new straight from the manufacturer. Refurbs don't show up until 3-4 months into a product cycle. Brown boxes save money on packaging etc for Apple making replacements....whether it's iPod, iPhone, apple tv, mac parts, iPad or whatever product. It's common sense not to print retail boxes for replacements....as there is no need to!

 

[Legion93]

Why are people so twisted on this site? At this stage of manufacturing and product life, all ipad2's from brown boxes are brand new straight from the manufacturer. Refurbs don't show up until 3-4 months into a product cycle. Brown boxes save money on packaging etc for Apple making replacements....whether it's iPod, iPhone, apple tv, mac parts, iPad or whatever product. It's common sense not to print retail boxes for replacements....as there is no need to!

+1

This. Most other people have difficulties understanding this statement. Whats wrong with people?!

 

[yegon]

Got a black 64gb 3G delivered today from Argos (UK).

The good news is, so far, I haven't detected any dead pixels. Bad news, there is some noticable backlight bleed, not as bad as some I've seen in this thread and largely unnoticable but on 75%+ brightness black scenes, but it's there on three of the 4 corners. In the short term I can live with it, but would I have difficulty returning it the Apple store at some future time, say a month, when stocks are available, hopefully better qc'd?

 

[JM2-uk]

I find it quite incredible that people are still paying big ticket prices in the UK, ie £600+ to 'just put up with' an item

 

[FeaRThiS]

I don't think they have the guts to tell lies, if the iPad had a defect e.g. a scratch or a dent to it, I would immediately write up a complaint and I do be believe they are brand new units anyway, read Apple's exchange/replacement policy (sorry couldn't find it) it says that all product that are returned are replaced with an exact model and condition of a brand new unit.

Hmmm they dont tell lies maybe not but they also do not tell you all the information they have at hand if they did before they process your card details in store they would advise you that there is a strong possibility that your brand new ipad may very well have a defected screen.

 

[mwolverine]

On my third replacement now, first two were retail box replacements, the third one was out of the brown box and I can finally say this one is a keeper.For what it's worth the people at the Apple store each time took mine to the back to look at it and within a few minutes came out and swapped them out with with no hesitation at all. It's really been a pain to have to go there 3 times for this issue however the service I received was by far the best you could ask for.

 

[mconk]

A few days ago I posted my experience with swapping out my first iPad2 16GB White WiFi, for excessive light bleed. I received a brand new, sealed replacement iPad2...only to discover when I got home that the replacement iPad had SIGNIFICANTLY WORSE light bleeding.

I kept the plastic wrap the iPad comes sealed with, and highlighted with a sharpie marker the bleed spots...they were literally running up and down all edges of the screen, with two gigantic yellow blobs coming out of two of the four corners...probably about 4 inches wide.

I wish I had taken photos of the before and after. Anyway, called my local apple store, and was advised only only one swap per customer was being done for this issue. Unhappy with this resolution, I pushed for a genius bar appointment, so they could see this thing in person.

After reading this forum, I brought to the attention of the genius that I've heard of brown box replacements (refurbs, with new parts, and much better QC) and asked if this would be a possibility, knowing that another new iPad fresh from Foxconn in China would more than likely have the same problem.

After some light arguing back and forth, he agreed finally to order a brown box refurb for me. The genius bar paperwork I was given is attached.

It's interesting to note that this is my second swap, and on the paperwork it is noted that this would be the "final" swap for this issue, after being told they wouldn't even do it a second time. So I'm really questioning the people who are getting 4, 5, and even 6 iPads...but who knows. Also odd to me was what he listed the cosmetic condition as...it was less than 24hours out of box, and still in the plastic wrapping...with NO cosmetic wear at all.

Anyway, long story short...awaiting a phone call for my brown box replacement...will update when I receive the unit.

A while back I remember reading the story about a guy who brought his iPad2 back with a sticky note that said "wife said no"...apple sent him a new one, for free. I'm really debating whether or not to send my iPad2 back to Cupertino, to the attention of Jobs specificlly, with a sticky note saying "Really, Steve?" and highlighting the bleed areas.

It's frustrating as an Apple enthusiast that this issue is not being addressed officially, but I can understand that if they do address the issue, everyone and their mother is going to want a swap.

Sigh.

 

[iAmYou]

Nothing is final for 14 days.
If the genius won't replace it. Return it and buy another.

 

[mconk]

The brown box replacements are certified refurbs, coming straight from cupertio. All of these iPads we are sending back for whatever reason are being disassembled, and reassembled with replacement parts, and thoroughly tested under stricter QC guidelines, by an AMERICAN, as they're certified refurbs...they undergo a higher level of testing.

This k owl edge is coming directly from an apple employee who is a direct family member...so I'm not just pulling this out of thin air. The genius rep also advised the same information.

Why are people so twisted on this site? At this stage of manufacturing and product life, all ipad2's from brown boxes are brand new straight from the manufacturer. Refurbs don't show up until 3-4 months into a product cycle. Brown boxes save money on packaging etc for Apple making replacements....whether it's iPod, iPhone, apple tv, mac parts, iPad or whatever product. It's common sense not to print retail boxes for replacements....as there is no need to!

 

[yegon]

In the UK, for how long from purchase date would one be able to swap out a questionable iPad?

 

[JM2-uk]

In the UK, for how long from purchase date would one be able to swap out a questionable iPad?

WTF would you care? You buy the item, you see the fault so you return. Why do you need to keep it?

I assume you want to hold onto it, then, if that is the case, which I assume it is, I ask, do you really want to return it?

You cannot have your cake AND eat it. If you are unhappy return it. If you are happy, keep it. If you are unsure then do what a sensible, average would do.

 

[yegon]

Whoa, calm down.

The reason I ask is this. Got mine today, and to be honest the bleed - which is deffo there - is noticeable. Does it bother me? Not sure yet, I'm not incredibly picky over such things, I'll decide over the next few days. On the other hand, I've just dropped £659 on this thing, so really I should get a near perfect product. I ask about the time line simply because they're practically non-existent in the UK at the moment, and I don't know if taking mine to the Apple store tomorrow will result in me waiting, iPad-less, for a month till I get a replacement. Naturally, I'd rather keep hold of this for a few weeks and then get it replaced when better QC'd stock is sufficient for an instant replacement.

 

[maclaptop]

The Solution

Being the very avid fan of Apple I am (not to be confused with fan boy) it bothers me to see the definite decline in Apple product quality.

I have purchased 2 laptops, 3 iPads, 4 iPhone 4's, all this year. I am not bragging but rather giving you some background.

My point is I have enough new Apple product that I buy each year, to know the difference. Also I am NOT bashing them, but simply sharing honestly.

The solution?

Even though it's not what I want to do, I simply re-frame how I look at, and think about Apple products these days.

They are still very nice, just not as good as they used to be. I've accepted that, and now what would have bothered me before is something I just overlook unless it's horrendous.

Here's just one example. I placed an online order for a BTO fully loaded 15" MBP. It arrived with huge scratches that were both deep and long.

To save from writing four paragraphs, suffice to say it took over three months and three exchanges (each of which I was charged for, and then had to wait for a refund which extended the time period even longer) before getting the fourth one. And it was scratched! Just minor as compared to major. At this point they wore me down to the point I just accepted what appeared as a used computer.

 

[nealh]

Being the very avid fan of Apple I am (not to be confused with fan boy) it bothers me to see the definite decline in Apple product quality.

I have purchased 2 laptops, 3 iPads, 4 iPhone 4's, all this year. I am not bragging but rather giving you some background.

My point is I have enough new Apple product that I buy each year, to know the difference. Also I am NOT bashing them, but simply sharing honestly.

The solution?

Even though it's not what I want to do, I simply re-frame how I look at, and think about Apple products these days.

They are still very nice, just not as good as they used to be. I've accepted that, and now what would have bothered me before is something I just overlook unless it's horrendous.

Here's just one example. I placed an online order for a BTO fully loaded 15" MBP. It arrived with huge scratches that were both deep and long.

To save from writing four paragraphs, suffice to say it took over three months and three exchanges (each of which I was charged for, and then had to wait for a refund which extended the time period even longer) before getting the fourth one. And it was scratched! Just minor as compared to major. At this point they wore me down to the point I just accepted what appeared as a used computer.

I have made this pt on QC being crap numerous times. I just started buying their products but have to ? If I will in the future.

The fact they will allow one swap iis absurd. If they tell me this they will keep opening replacements until it is perfect. I spent hard earned money for a non defective product.
Apple QC is pure crap lately and Jobs is laughing at what he is getting away with