It would be nice for apple to somewhat publicly acknowledge the battery issue. I mean people have 30 days to decide to keep your product, give them some reassurance that you are aware and working to resolve. I asked the store rep yesterday if he has been seeing alot of people with battery issues with the 4s. He said yes, they've been telling people to shut off apps that use location services that don't really need to be using them.
I was one of the lucky users with this battery issue and was also selected by Apple to install the power logging profile. I've been working with them for a week and was even asked to keep a manual log of everything I did on the phone over a 48 hour period. The first logs I sent them showed I was a heavy user and was on the device 2.5 hours straight at one point and they said it was performing fine. I said, that isn't possible I was on it that long continuously. So that's why they wanted my logs to correlate to the time stamps in their powerlog program.
So still waiting for the next set of reviews of that and have removed this special profile, however I noticed it is still running and creating a 36 mg file on my device each day. When I was on the phone with him last night he had to put me on hold as he said "ummmmm....4 engineers just showed up at my cube over this issue"
The first step was to reset all my network settings and reboot. He said that would just require me to re-enter the WIFI passwords. Well it was much much more than that (lost weather cities, all my stocks, default email address, ringtones, home screen image, notification settings, tons of random settings). So bottom line is in trying to help them resolve this battery issue (which oh by the way he still says they aren't convinced is a real issue), it created a new problem for me!!
He claims there may be a lot of chatter on the internet about this but when they sell 4M iPhones and 1% complain that is acceptable range and is a large # of people. Industry average they operate by for fault tolerance is 5% and under is acceptable!!
He gave me the party line of it is so hard to test these days for all the different configurations, apps, variables, hardware differences, etc...which I can imagine is difficult. However what I can't understand is how with what I have provided they still can't make a better determination of what is causing my drain. Not to mention get rid of this logging program that they had me install. Not looking forward to my continued call with them tonight which is next to uninstall gmail, Reinstall the profile, Remove the profile, & Reinstall gmail.
Then hope that works as they don't seem clear on a solid fix.
URGH!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
