Bent iPhone 6 Plus - Need advice?

[Max(IT)]

Apple replaced my entire phone for free, cracked screen and all because they know that the phones bend easily.
You can be as childish and rude as you like, telling someone to get over it doesn't make you right. The proof is in the pudding!

Apple replaced your iPhone just because they want an happy customer. You bent it. The phone doesn't bend easily at all. You mistreated it. Period.

 

[andyp350]

OP should've got AC+. No matter if it's bent or not it would be repaired or replaced.
Next time protect your device with every option available.

AP+ is only really worth it if you want to be covered against accidental damage. If the phone develops a fault that isn't the users fault (I include the easily bending of the 6 Plus model in this) then Apple will need to fix or replace the phone, as evidenced by then eventually replacing mine.

 

[andyp350]

Apple replaced your iPhone just because they want an happy customer. You bent it. The phone doesn't bend easily at all. You mistreated it. Period.

Your psychic powers must be great to know what I've done with my own phone! Fortunately I know that I didn't bend it and was able to put my case rationally to Apples customer service department who then sorted the issue for me. Thank god they aren't as arrogant and misinformed as yourself!

 

[0000757]

I obviously take responsibility for the cracked glass, which I'm obviously happy to pay for. I didn't bend the phone. Its lived in a case and I rarely put it in my trouser pockets. A phone should not bend to the extent that a standard screen replacement cannot be carried out! That is not my fault, it is a major design flaw in the iPhone 6 Plus. It is Apple's fault the iPhone 6 Plus's bend so easily, not mine. They basically admitted this by having to use a new stronger material in the 6S/6S Plus.

Stating the bend is not at all Apple's fault for what has time and again been validated as a significant design deficiency is ludicrous. The broken screen is obviously user error but Apple have taken a non customer centric stance when it comes to dealing with phones that have been bent with no obvious signs of physical abuse to justify that.

Lucky you! I kept mine in my pocket and it did bend. See how not every case is the same and you can't generalise based on just your experience?

The phones don't just bend magically. They don't just all of the sudden curl up. Not to mention, it's been over a year since the bending was publicized (and over publicized while we're at it; HTC's metal phones bend, and they bend easier).

If the phone's possibility to bend was going to upset you, then AppleCare+ should've been bought. Not only that, you're out of warranty. When you're out of warranty you don't just all the sudden get things for free. No recall or replacement plan was ever enacted, because the issue was never widespread for one to occur (again, it happens but it was widely over publicized; even the 5 and 5s bend, because I have my 5 actually bend but my 6 never did), so you just have to deal with this one.

Also, first you say you never put it in your pockets, but now you keep it there?

 

[AppleB]

AP+ is only really worth it if you want to be covered against accidental damage. If the phone develops a fault that isn't the users fault (I include the easily bending of the 6 Plus model in this) then Apple will need to fix or replace the phone, as evidenced by then eventually replacing mine.

If you cracked your screen that's accidental damage which is covered by AC+. If in the process of evaluating the repair its determined the phone is bent it's still covered by AC+. If you drop your phone crack the screen and it bends that's all accidental damage.
Don't you see whatever damage is caused by a accident it's covered by AC+.
Doesn't matter what you think caused the bend AC+ would make it right no questions.

 

[Max(IT)]

Your psychic powers must be great to know what I've done with my own phone! Fortunately I know that I didn't bend it and was able to put my case rationally to Apples customer service department who then sorted the issue for me. Thank god they aren't as arrogant and misinformed as yourself!

You were just lucky they wouldn't lose a customer, and replaced a phone you bent

 

[andyp350]

You were just lucky they wouldn't lose a customer, and replaced a phone you bent

I have nothing else to say to you so let's just agree to disagree.

 

[andyp350]

The phones don't just bend magically. They don't just all of the sudden curl up. Not to mention, it's been over a year since the bending was publicized (and over publicized while we're at it; HTC's metal phones bend, and they bend easier).

If the phone's possibility to bend was going to upset you, then AppleCare+ should've been bought. Not only that, you're out of warranty. When you're out of warranty you don't just all the sudden get things for free. No recall or replacement plan was ever enacted, because the issue was never widespread for one to occur (again, it happens but it was widely over publicized; even the 5 and 5s bend, because I have my 5 actually bend but my 6 never did), so you just have to deal with this one.

Also, first you say you never put it in your pockets, but now you keep it there?

If you read what I said properly you'd see I said I rarely put it on my pocket. On a usual day it stays in my vehicle so doesn't need to go in my pocket. I only put it in my pocket on occasions where I'm going to be away from my vehicle for a long time so want to carry the phone with me, which isn't often but was obviously often enough to gradually cause a bend in the phone.
Of the course they don't just magically bend, as I've tried to say over and over again in this thread, I don't think anyone is arguing that the phones magically bend or bend all by themselves. That would be ridiculous. However it appears that in some cases the phones bend a lot easier than they should do, it's pretty easy to argue that if a mobile phone bends in your pocket then it's not really fit for purpose.
It's shocking how many people on here will defend anything Apple related regardless of logic or evidence. If people were saying an android device did this you'd probably all jump right on it.
Apple designed a phone that bent way too easily at the end of the day, and that's why they are obviously replacing those that are affected. There's no re-call as they probably don't want the bad press and 99% of people with slightly bent phones will probably never even realise.

 

[0000757]

If you read what I said properly you'd see I said I rarely put it on my pocket.

So are you blaming it on the fact that the phone was in your pocket (which it rarely is, so the fact that it bends from rarely being in your pocket when many others see this as a non-issue from experience is a little ridiculous. Not impossible, but ridiculous. People were seeing bent phones that were caseless and in their pockets constantly. Not just "rarely". It's a little suspicious).

If people were saying an android device did this you'd probably all jump right on it.

There are Android devices that do and its well documented, and even discussed here. The Note 4 does. The metal Galaxy A phones do. The Metal HTC One phones do. This just in: metal can bend, and devices with metal frames or bodies can have a tendency to bend. Those Android devices bend just as often as the iPhone does, which is almost never. In fact nobody cares if those do because the stupid "bendgate" fiasco was mostly people just trying to find an issue with an Apple product (just like they're trying with the chips in the 6s, and just like they try with every product that comes out).

There's no re-call as they probably don't want the bad press.

It's only bad press when the issue becomes apparent due to the recall. There was so much attention and documentation towards this minor issue well before Apple even addressed it. If anything a recall would have produced better press because it shows care towards a major issue (except it's not a major issue).

and 99% of people with slightly bent phones will probably never even realise.

Luckily, 99% of people don't have this issue, and the 1% that do usually don't complain when they can't get something free when out of warranty.

 

[VFC]

If you take this to an extreme example (e.g., iPhone made with the strength of a chocolate bar); some Apple supporters would argue that the OP abused the phone by putting it into his pocket and that the phone is designed to be carried only by hand and placed only on a flat surface.

Given that there is no standard yet about how much force is considered "normal" or where/how is an acceptable way to carry a phone; this argument will go on as long as manufacturers design phones too close to the standard-force deviation range that the general public is subjecting their phones to.

BTW - Over in the Apple Watch section, the number one justification for buying the AW is to avoid taking their iPhone out of their pockets. I could infer that AW owners have a higher incident rate of iPhone bending (excluding the folks who have iPhone 5s (or older) or the new 6S models).

 

[andyp350]

So are you blaming it on the fact that the phone was in your pocket (which it rarely is, so the fact that it bends from rarely being in your pocket when many others see this as a non-issue from experience is a little ridiculous. Not impossible, but ridiculous. People were seeing bent phones that were caseless and in their pockets constantly. Not just "rarely". It's a little suspicious).

Well that just comes down to how much you can trust someones word over the internet. I know I didn't do anything out of the ordinary with it that would cause it bend, whether you choose to believe me on that or not is entirely your decision. I would also like to re-iterate here that I had absolutely no idea throughout my year with this phone that it was bent or had become bent, i was informed by an Apple Genius.

There are Android devices that do and its well documented, and even discussed here. The Note 4 does. The metal Galaxy A phones do. The Metal HTC One phones do. This just in: metal can bend, and devices with metal frames or bodies can have a tendency to bend. Those Android devices bend just as often as the iPhone does, which is almost never. In fact nobody cares if those do because the stupid "bendgate" fiasco was mostly people just trying to find an issue with an Apple product (just like they're trying with the chips in the 6s, and just like they try with every product that comes out).

Then those phones are also not fit for purpose.

It's only bad press when the issue becomes apparent due to the recall. There was so much attention and documentation towards this minor issue well before Apple even addressed it. If anything a recall would have produced better press because it shows care towards a major issue (except it's not a major issue).

It's not a minor issue, its a major issue for those that are affected by it, I don't know how many that is, only that I was one of them.
There was already a lot of bad press about the bending of the 6 Plus (way more than any other 'issue' with an iPhone launch except maybe the signal issue with the iPhone 4 which resulted in them handing out free cases). If you asked a random person if they'd heard about the alleged chip issues with the 6S then I think most people would say no, whereas even my Gran has heard of the 6 Plus bending issue.

Luckily, 99% of people don't have this issue, and the 1% that do usually don't complain when they can't get something free when out of warranty.

Again, if you read my posts properly you'd realise I wasn't complaining because I couldn't get something for free. I didn't even realise I had a bent phone. I took my 6 Plus to the Apple store to get a new screen put on it when I was told to my surprise that they couldn't do this due to the phone being bent. So i'm not sure at what part of that story you got that I complained because I couldn't get something for free when my phone was out of warranty. I went in expecting to pay for a screen replacement on my phone to get rid of a few scratches and a small crack at the bottom of the glass (this was caused by something falling on to it whilst flat on the kitchen surface so would not have been the cause of the bend, everyone I spoke to at Apple was in agreement on this as well.)

 

[Max(IT)]

You inadvertently bent it, no matter how you try to twist the matter... It didn't bend by itself and it isn't "prone" to bend (not more than any thin piece of aluminium and glass).

Glad to see Apple choose to service it out of warranty.

 

[teknikal90]

You inadvertently bent it, no matter how you try to twist the matter... It didn't bend by itself and it isn't "prone" to bend (not more than any thin piece of aluminium and glass).

Glad to see Apple choose to service it out of warranty.

i think OP is saying that the iphone 6 is perhaps too easy to bend for some users' lifestyles.
For example, noone ever complained of bending on an iphone 3g, or a iphone 4. And yet now, the supposedly better in every way iphone 6 is bending under some users' normal use.

Note that 'normal use' to you may not be 'normal use' to OP. you can't extrapolate your lifestyle to everyone else.

Noone is arguing that the phone bent by itself. But maybe the iphone 6 was not built to fit everyone's lifestyles, which is disappointing, since previous iphones seem to have been in this regard.

That's the point of the issue. If you have nothing constructive to say, you shouldn't contribute, as you've repeatedly now very clearly stated your stance. You just come off as annoying and dismissive now.

 

[Max(IT)]

i think OP is saying that the iphone 6 is perhaps too easy to bend for some users' lifestyles.
For example, noone ever complained of bending on an iphone 3g, or a iphone 4. And yet now, the supposedly better in every way iphone 6 is bending under some users' normal use.

Note that 'normal use' to you may not be 'normal use' to OP. you can't extrapolate your lifestyle to everyone else.

Noone is arguing that the phone bent by itself. But maybe the iphone 6 was not built to fit everyone's lifestyles, which is disappointing, since previous iphones seem to have been in this regard.

That's the point of the issue. If you have nothing constructive to say, you shouldn't contribute, as you've repeatedly now very clearly stated your stance. You just come off as annoying and dismissive now.

Just not true.
Iphone 4 generation used a backplate made of glass, and there was a lot of people whining about shattered backplates at the time ....
Today the issue is a bending phone ...
The truth is if you don't mistreat it, it isn't going to bend.
If your "lifestyle" is prone to mistreat a phone, you either don't buy one or you protect it with a proper "armored" case.

 

[VFC]

....
Today the issue is a bending phone ...
The truth is if you don't mistreat it, it isn't going to bend.
If your "lifestyle" is prone to mistreat a phone, you either don't buy one or you protect it with a proper "armored" case.

I can assume that many of the folks who reported bent iPhone 6's had previously owned iPhone 4's or 5's. I cannot recall a single post over the past few months where someone said my iPhone 6 bent just like the iPhone 4/5 I had before. I would also assume that those people treated their 6's the same as their 4/5's.

What is your definition of mistreatment? You have accused many, many people of abusing their phones; surely you have a detailed excessive-force specification since you are the self-proclaimed "expert".

BTW - You have been posting the same reply to this problem since it started shortly after the phone was released. If I had time to waste it would be interesting to see how many hundreds of times over the past ~ 10 months you posted the same reply. Any reason for your staunch Apple iPhone 6 defense? You seem far more concerned about a corporation and one of their products then you do about the hardship the people with bent phones must endure.

 

[Max(IT)]

I can assume that many of the folks who reported bent iPhone 6's had previously owned iPhone 4's or 5's. I cannot recall a single post over the past few months where someone said my iPhone 6 bent just like the iPhone 4/5 I had before. I would also assume that those people treated their 6's the same as their 4/5's.

What is your definition of mistreatment? You have accused many, many people of abusing their phones; surely you have a detailed force specification since you are the self proclaimed expert.

BTW - You have been posting the same reply to this problem since it started shortly after the phone was released. If I had time to waste it would be interesting to see how many hundreds of times over the past ~ 10 months you posted the same reply. Any reason for your staunch Apple iPhone 6 defense? You seem far more concerned about a corporation and one of their products then you do about the hardship the people with bent phones must endure.

Yes, I don't like BS to be spread on the forum.
Yes, I don't like people claiming their phone "magically bent" when it was their fault.
Is that your business ? Are you discussing my presence on this forum ?
Im not concerned about a corporation. Any corporation.
I just don't like BSs ....
iPhone 4, iPhone 5 and iPhone 6 are differently made.
The first is basically two layers of glass, front and back, and a surrounding edge of stainless steel.
Not easily bends, but the glass could be shattered as any glass on the planet.
The second is basically one layer of glass and aluminium.
It could bends, it could dents.
There are several iPhone 5 reported as bent by mistreatment

The last is an even thinner and lighter layer of glass and aluminium, and it's even slightly bigger.
So yes, it can definitely bends ..... if you sit on it.

 

[VFC]

....
The last is an even thinner and lighter layer of glass and aluminium, and it's even slightly bigger.
So yes, it can definitely bends ..... if you sit on it.

So your excessive force specification is: "Don't sit on it" Seems like you're spreading some of the same BS that you detest so much.

Let me see if I understand the "experts" specification:

1 - If your iPhone 6 phone bends while in your back pocket; that is abuse and voids the warranty.
2 - If the iPhone 6 bends while in your front pocket, that is not abuse and solely caused by a poorly designed phone.
3 - Apple Genius' will absolutely know for sure where the iPhone was located when it bent so they can determine if you abused the phone.

You need to get Apple corporation signed up to your standard. They make no mention of warranty-voiding locations to carry the iPhone.

Does your standard also apply to the iphone 6S models?

 

[NJTJ]

I can assume that many of the folks who reported bent iPhone 6's had previously owned iPhone 4's or 5's. I cannot recall a single post over the past few months where someone said my iPhone 6 bent just like the iPhone 4/5 I had before. I would also assume that those people treated their 6's the same as their 4/5's.

What is your definition of mistreatment? You have accused many, many people of abusing their phones; surely you have a detailed excessive-force specification since you are the self-proclaimed "expert".

BTW - You have been posting the same reply to this problem since it started shortly after the phone was released. If I had time to waste it would be interesting to see how many hundreds of times over the past ~ 10 months you posted the same reply. Any reason for your staunch Apple iPhone 6 defense? You seem far more concerned about a corporation and one of their products then you do about the hardship the people with bent phones must endure.

I am a prior iphone 3G, 4 and 5 owner. I purchased an iphone 6 when it was released. I've treated this iphone just like all my previous iphones (I do put it in my back pocket at times). Just last week I noticed a small hairline crack between the earpiece and the top of the phone and a second crack across the bottom left corner. I did not drop it nor expose it to any harsh treatment. I made an appointment for tomorrow afternoon to get the glass replaced (out of warranty and not AC+).

Just yesterday, I also noticed the phone is bent slightly. I now think the cracks are a result of the bent phone. I'll see what the folks at the Genius Bar say tomorrow.

 

[teknikal90]

Just not true.
Iphone 4 generation used a backplate made of glass, and there was a lot of people whining about shattered backplates at the time ....
Today the issue is a bending phone ...
The truth is if you don't mistreat it, it isn't going to bend.
If your "lifestyle" is prone to mistreat a phone, you either don't buy one or you protect it with a proper "armored" case.

my phone bent around the lightning port at the bottom, from looking at it, and the way that it's bent in, this resulted from docking it too much (ie. every night). I see iphone 6 models in the apple store with the same bend.
Please tell me, what could I have done to _not_ mistreat my phone? dock it once every two nights? cant - apple designed the battery life to be charged every night. I'm not exactly living a careless lifestyle by docking it on the official apple dock every night.

never bent nor shattered any apple products before the iphone 6.
been using apple products since the ipod 5G in 2005.


From my 10 years of experience with numerous apple products, the iPhone 6 is the most delicately built product I have used so far.

 

[Max(IT)]

So your excessive force specification is: "Don't sit on it" Seems like you're spreading some of the same BS that you detest so much.

Let me see if I understand the "experts" specification:

1 - If your iPhone 6 phone bends while in your back pocket; that is abuse and voids the warranty.
2 - If the iPhone 6 bends while in your front pocket, that is not abuse and solely caused by a poorly designed phone.
3 - Apple Genius' will absolutely know for sure where the iPhone was located when it bent so they can determine if you abused the phone.

You need to get Apple corporation signed up to your standard. They make no mention of warranty-voiding locations to carry the iPhone.

Does your standard also apply to the iphone 6S models?

Apple doesn't care where you are carrying your iPhone.
It is utterly ridiculous to believe you can bend it just by keeping in your pockets, front or back.
You can bend it if you apply an excessive force on it, like on any aluminium thin bar.
If you keep it in your pocket and then sit on it, you can bend it.
I'm keeping it in front and back pockets since december 2014. The only care I take is to avoid sitting on it. It was the same for every iPhone I owned so far (and I owned all of them since iPhone 3G)

my phone bent around the lightning port at the bottom, from looking at it, and the way that it's bent in, this resulted from docking it too much (ie. every night). I see iphone 6 models in the apple store with the same bend.
Please tell me, what could I have done to _not_ mistreat my phone? dock it once every two nights? cant - apple designed the battery life to be charged every night. I'm not exactly living a careless lifestyle by docking it on the official apple dock every night.

never bent nor shattered any apple products before the iphone 6.
been using apple products since the ipod 5G in 2005.


From my 10 years of experience with numerous apple products, the iPhone 6 is the most delicately built product I have used so far.

I don't understand how an iPhone could bend "around the lightning port" 😵

 

[Septembersrain]

Apple doesn't care where you are carrying your iPhone.
It is utterly ridiculous to believe you can bend it just by keeping in your pockets, front or back.
You can bend it if you apply an excessive force on it, like on any aluminium thin bar.
If you keep it in your pocket and then sit on it, you can bend it.
I'm keeping it in front and back pockets since december 2014. The only care I take is to avoid sitting on it. It was the same for every iPhone I owned so far (and I owned all of them since iPhone 3G)


I don't understand how an iPhone could bend "around the lightning port" 😵

I really want to know why you're so bent on discrediting every single person here?

Do you truly have such blind faith that there is absolutely no room for doubt?

That the thinnest part of the aluminum could be a weak spot? That they've even admitted it bends, albeit using a small number like 9. Fact is, they admitted it. They didn't say "Nope, none of them are bending!".

I just want to know why you've made this a personal crusade? For Apple's honor? For the sake of the argument itself? Out of sheer boredom?

And yes, my guy bent his 6s. In an Otterbox...

 

[teeshot44]

I obviously take responsibility for the cracked glass, which I'm obviously happy to pay for. I didn't bend the phone. Its lived in a case and I rarely put it in my trouser pockets. A phone should not bend to the extent that a standard screen replacement cannot be carried out! That is not my fault, it is a major design flaw in the iPhone 6 Plus. It is Apple's fault the iPhone 6 Plus's bend so easily, not mine. They basically admitted this by having to use a new stronger material in the 6S/6S Plus.

"rarely put it in my trouser pockets" It only takes one time. If you knew it was as you said "a wide spread problem" then you shouldn't have put it in your trouser pocket even once.

 

[andyp350]

"rarely put it in my trouser pockets" It only takes one time. If you knew it was as you said "a wide spread problem" then you shouldn't have put it in your trouser pocket even once.

You're seriously saying I shouldn't have put my mobile phone in my pocket in case it bent? I don't know if you're trying to be funny or sarcastic but you can't seriously believe that.

 

[Max(IT)]

I really want to know why you're so bent on discrediting every single person here?

Do you truly have such blind faith that there is absolutely no room for doubt?

That the thinnest part of the aluminum could be a weak spot? That they've even admitted it bends, albeit using a small number like 9. Fact is, they admitted it. They didn't say "Nope, none of them are bending!".

I just want to know why you've made this a personal crusade? For Apple's honor? For the sake of the argument itself? Out of sheer boredom?

And yes, my guy bent his 6s. In an Otterbox...

every single aluminium phone can be bend.
Every single one.
My point isn't "the iPhone 6 doesnt can be bent".
My point is "the iPhone 6 bends if you mistreat it".

Apple didn't admit anything. AT the time they just said "only 9 units so far were returned because bent".
A phone could be bent in the box. Manufacture issues are absolutely normal.
But when an iPhone bends after a few months, well, there isn't any magic behind it: you did it.
inadvertently, without being noticed, whatever .... but you bent it.

 

[andyp350]

every single aluminium phone can be bend.
Every single one.
My point isn't "the iPhone 6 doesnt can be bent".
My point is "the iPhone 6 bends if you mistreat it".

Apple didn't admit anything. AT the time they just said "only 9 units so far were returned because bent".
A phone could be bent in the box. Manufacture issues are absolutely normal.
But when an iPhone bends after a few months, well, there isn't any magic behind it: you did it.
inadvertently, without being noticed, whatever .... but you bent it.

So with that being said how can you be sure that my 6 Plus didn't arrive bent in the box. I'm just talking hypothetically as I would be surprised if it did. But I never noticed the bend in my phone, it wasn't until it came to my wanting a new screen put on the phone that I was alerted to the bend. The fact that you will acknowledge the possibility of a 6 Plus arriving bent in the box yet steadfastly refuse to accept that one could become bent throughout day to day use without misuse is ridiculous.