Best Buy Delays Apple Watch Series 2 Shipments, Offers $50 Promo Code as Compensation

Discussion in ' News Discussion' started by MacRumors, Sep 14, 2016.

  1. MacRumors macrumors bot


    Apr 12, 2001

    Many customers who pre-ordered the Apple Watch Series 2 from Best Buy will not be receiving their new devices on launch day, according to emails the company sent out this evening.

    During pre-orders that took place on Friday, September 9, Best Buy listed a Friday, September 16 delivery date, leading customers to believe they would receive their devices on launch day. Instead, Best Buy won't be shipping out orders until 9/28, nearly two weeks later.


    To compensate pre-order customers who are facing delays, Best Buy has included a promo code for a $50 discount on a future Best Buy purchase in each email, which must be used by October 14, 2016. That will get pre-order customers an extra Sport Band or another Apple Watch accessory.

    Customers affected have ordered a wide range of Apple Watch Series 2 models, including the stainless steel Apple Watch with White Sport Band and various Sport configurations.

    Apple Watch Series 2 supplies were constrained from the moment Apple's pre-orders started, with shipping estimates on many models slipping within a matter of minutes, so it is no surprise Best Buy has been forced to delay its own shipments. Most Apple Watch Series 2 models placed today won't ship from Apple for 3 to 5 weeks, and Best Buy now lists all Series 2 watches as "Coming Soon."

    Article Link: Best Buy Delays Apple Watch Series 2 Shipments, Offers $50 Promo Code as Compensation
  2. shareef777 Suspended


    Jul 26, 2005
    Chicago, IL
    Well BestBuy just earned by business going forward. They know how to take care of their customers. Take note Apple!
  3. puckhead193 macrumors G3


    May 25, 2004
  4. iLoveiTunes macrumors 6502

    Feb 26, 2011
    YaY... $50 should get me a free Monster cable at BestBuy

  5. Relentless Power macrumors Penryn

    Relentless Power

    Jul 12, 2016
    At least they are compensating customers. $50.00 is perfect for an accessory.
  6. underpsi macrumors newbie

    Oct 20, 2011
    What about people who order just a couple hours after pre orders opened on Apple ? It said 2 weeks also but we are not getting anything from Apple ! I should have went through Best Buy !
  7. OneMike macrumors 603


    Oct 19, 2005
  8. atmenterprises macrumors 6502

    Jan 28, 2006
    I think Best Buy could have instead offered $50 off the watch or a $50 refund. All this does (the $50 coupon code for a future visit) is ensure more spending at their store, likely more than $50 worth.
  9. newdeal macrumors 68020

    Oct 21, 2009
    yeah I wouldn't be happy. I remember at the iPad 2 launch there was a line up at best buy for hours, right across the hall in the mall was the apple store which had much a longer line. After waiting in line for like 5 hours during which time the employees indicated that we would be getting iPads no problem they came out to the line of 60 or so people and said they had like 8 iPads...of course they couldn't have bothered to tell people that from the outset so that we could get in line at the apple store instead.
  10. OneMike macrumors 603


    Oct 19, 2005
    and free nothing at apple.
  11. HailstormX macrumors regular

    Nov 21, 2012
    50 bucks for missing the delivery date is a generous offer. I ordered from apple at midnight but got a 26th - 28th as a estimate. When I saw best buy had the delivery date of the 16th I canceled and ordered thru best buy. Its a bummer that couldn't do the 16th. Still a good move on best buy part.

    Apple clearly wasn't ready for a 16th launch. More like the end of the month. They didn't have enough supply to handle 10 mins of orders.
  12. jeromyj macrumors newbie

    Sep 26, 2012
    Best Buy will only be out $150.
  13. Surfer13134 macrumors 6502a

    Jun 12, 2010
    Not true,you could get a few lighting to 3.5 MM headphone Jacks. ;)
  14. pika2000 macrumors 601

    Jun 22, 2007
    Wow, $50? That's a lot. Even Samsung doesn't offer that kind of money for their exploding Note 7.
  15. RF9, Sep 14, 2016
    Last edited: Sep 14, 2016

    RF9 macrumors regular

    Jul 8, 2008
    I thought Samsung was giving some kind of $100 accessory credit or something.
  16. MH01 Suspended


    Feb 11, 2008
    That's a good move by Best Buy.

    Apple should have given the upgrade program users $50 for the mess up
  17. ZipZap macrumors 603

    Dec 14, 2007
    They did not miss the delivery date, the promised delivery on a date they knew they could not meet in order to capture sales.

    The should discount the watch and not a future purchase.
  18. RF9 macrumors regular

    Jul 8, 2008
    I did the same. I actually still have both orders open. I guess I cancel Apple's order and take the $50 from Best Buy. I don't think the Apple will get here any faster (it says 26-28 and I bet it's closer to 28.)
  19. mntdewdan macrumors newbie

    Oct 2, 2014
    I'm in the same boat and actually had the exact same situation. Ordered from Apple, saw that best buy said they could get it by 9/16, and then made a second order. Honestly reading the email it seems like you get the $50 whether you keep the order or not, but it's definitely possible I missed something since I'm not great at reading the fine print. The order delivery date on my Apple order is about the same time as my Best Buy order so I'll likely just keep that one since they're already doing me a solid by giving me $50.
  20. rv0005 macrumors regular


    Sep 15, 2014
    Im happy about the $50 but honestly I would give it back to have it on the 16th. I will be TDY on the 28th and gone for a couple weeks. Now I am going to have to deal with potential UPS/FEDEX return shipment etc. I just see major headaches coming. :(

    PS: How many days does UPS/FEDEX hold a package that isn't deliverable because of signature? I thought previously it was 10 days.
  21. bluush macrumors 6502

    Apr 20, 2007
    Oh boy, better prepare for the incoming class action lawsuit.
  22. RF9 macrumors regular

    Jul 8, 2008
    IDK if it's UPS or FedEx, but one or both of them will allow you to redirect deliver of some packages. But I think you can't do that until the item has actually shipped and there's a tracking number. It's worth looking in to.
  23. speedbumpnv macrumors 6502

    Jul 2, 2007
    Could that super typhoon currently smashing into south eastern China be causing some logistical issues? Some product might see shipping delays so reallocation of product to primary retailers (Apple Stores) might be taking place? Just a theory. I'm not sure which province the watch is made in or where shipments transit through...
  24. sinsin07 macrumors 68040

    Mar 28, 2009
    It appears Bestbuy is offering $50 to avoid the Class Action.
  25. myscrnnm macrumors 65816


    Sep 16, 2014
    Seattle, WA
    That's good business.;) It creates goodwill with customers but also drives future sales. I would have done the same thing.

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