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Best Buy - Order Online NOW! Instore Pickup Avalible!

Ordered 2 gray 16gb 5s phones for AT&T at 4 am for same day store pickup. Received an order confirmation for both about an hour later. 10am comes by and I decide to call since I did not get an email to pick them up. The guy on the phone tells me that all the stock at that store is sold out and I have should have received an email notifying me that the phone was not in stock but I never did. I told him it said it was in stock when I ordered. He said there wasn't supposed to be online ordering anyway and that it was a mistake. Called the 800 number at least a dozen times before I actually connected to someone.

I told them what happened and they modified the order so I can pick the phones up at another store 30 miles away. At this point I didn't really care...I just wanted a phone. Got there, took 1 and a half hours to get the phones activated. At the end, I did get both the phones but it was a giant hassle and won't be repeating it next year.
 
stupid bestbuy, they sent me a pickup email,. at around 3 i go and they said they had none and that they called all the people. I kept asking when they will get more, im looking for gold 64 att. and they said they dont know,
but I do get another $50 gift card. so supposedly, im supposed to get 2 $50 gift cards and my phone when it comes it.
Sucks, because I hate going to this particular best buy in west hollywood because of traffic, etc

anyways, now im in wait mode.... who knows how long now
 
Mixedcreation said:
In CA it would be the Sales Tax. As BB doesn't seem to have a handle on what that should truly be. Otherwise if you are trying to buy off contract at full price be prepared to pay $50 more then other places.

I just finished getting a phone via BB and pointed out a couple things to them. First was why they are charging $899.99 for the 64GB model vs. the MSRP of $849.99 that everyone else seems to be doing. Secondly why is the Sales Tax on the device that shows up on the receipt not line up to being mathematically correct based on a 9% sales tax rate in Los Angeles County, CA. The receipt states $90.16 which equals 10.018% whereas if you were to do this via Apple direct you would only be charged $76.41 which is slightly below 9%. Someone else mentioned that Verizon was charging the same amount.

The Apple Consultant...the one that is in the Black shirt supporting all the Apple products said that it should be 18% in CA based on the sales price on the receipt which doesn't jive with Apples own fine print on their own ordering page that states "In CA and RI, sales tax is collected on the unbundled price of iPhone". If this were the case then based on $399.99 this should have equaled $72. I can't find anything that supports this, but supposedly this just went in to affect in CA yesterday from what they were saying and what they were quickly supposedly looking up. Even California State Board of Equalization's own site doesn't appear to support this and is more in line with what Apple and others are charging Sales Tax wise.
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I too ordered online and was charged too much tax. The off contract bestbuy price for the 32GB phone was $799.99 and my tax rate is 8%, meaning the tax should be $63.99. I was charged $70.71 in tax. I called bestbuy customer support and was refunded $6.72 back to the credit card. My research shows this problem occurred with the iphone 5 last year as well. Not sure why we are being overcharged. Everyone should check their receipts carefully if they are in california.
 
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forza69 said:
Just spoke to a Best Buy rep online and apparently if you're on a grandfathered data plan like I am, you are not able to keep that if you do it through them and will have to go to your carrier store instead to keep it. Maybe he was just being a douche.



Asked him about this as well and he said he had no idea what I was talking about.
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I went to BB this morning and walked out with a AT&T iPhone 5s 32gb and I kept my unlimited plan. I even verified it with AT&T this evening and my plan is intact.
 
Not a huge Target fan (Normally), but I was able to reserve last week and picked up at 8 am this morning with any problems.

They had a ton of iPhone 5s in stock and no games like at best buy.
 
I "pre ordered" mine around midnight from best buy mobile and went and picked it up after work, zero issues...

Said it wasn't supposed to happen but had to save it for me anyways.

No "games" at all... Easy process..
 
I wanted to thank everyone for their kind words and thanks.

Gotta look out for each other. In return, just do something nice for someone else tomorrow. Hold the door, elevator.. whatever.

For those that had issues, it was not supposed to happen that way. Clearly the Manager on duty dropped the ball. These stores are required to give out gift cards for the inconvenience. I know this does not replace having a phone in your had, but I can assure you, these managers will be talked to about unfulfilled orders.

Looks like most had a positive experience.

Enjoy the new iPhones!
 
got there at 10am, waited on a huge line, got to register bout 2 and a half hours later only to find out there activation service was down, cool deal though because they gave me 50% off accessories, so i snagged the newest mophie juice pack air plus for only 64 bucks with tax. got my space gray iphone 5s 16gb. best looking one imo as well, they had a **** ton of space grey sprint iphones left too.
 
Last night ordered my phone on apples website and got the 1 - 3 days estimate. Then thought about Bestbuy and checked their site. I found that my local store had some of the space grey 64gb Verizon phones in stock so I ordered one from Bestbuy and choose store pickup. Canceled my apple.com order after I made sure everything was good with the BBY order. Got the email in the morning that my phone is waiting for me so I strolled into the store around 11am and picked it up with no line waiting and went home.

There were a lot of soccer moms there buying the 5C.

The only trouble with Bestbuy was ordering the phone online, some reason their website tried to charge my card 7 times in a matter of a few seconds so my credit card went into protection mode. I was able to get that resolved quickly with a call to my credit card company.

Overall happy with Bestbuys process. First time not purchasing my phone directly from apple.
 
Maven1975 said:
I wanted to thank everyone for their kind words and thanks.

Gotta look out for each other. In return, just do something nice for someone else tomorrow. Hold the door, elevator.. whatever.

For those that had issues, it was not supposed to happen that way. Clearly the Manager on duty dropped the ball. These stores are required to give out gift cards for the inconvenience. I know this does not replace having a phone in your had, but I can assure you, these managers will be talked to about unfulfilled orders.

Looks like most had a positive experience.

Enjoy the new iPhones!
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Hopefully they come through and do get me a phone in their next shipment as they said. I called a second time since my order still showed it was ready for pickup and the person I talk to said they had been canceling these orders when they could and telling the people to find another way to get a phone. I told him not to cancel mine as I was promised a phone so he said okay but who knows at this point. Still, thank you for posting about this originally as it still had helped plenty of people and hopefully will help me eventually.
 
forza69 said:
Just spoke to a Best Buy rep online and apparently if you're on a grandfathered data plan like I am, you are not able to keep that if you do it through them and will have to go to your carrier store instead to keep it. Maybe he was just being a douche.



Asked him about this as well and he said he had no idea what I was talking about.
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Absolutely not true. Bought mine at Bestbuy and kept unlimited.

As is always the case with Bestbuy, half the store/employees do not know the rules. Run into this all the time, with all kinds of products they are selling.
 
Could have not asked for a better launch day. Thank you Best Buy! Phenonminal work on actually following through on the iPhones. So glad I cancelled my vzw order.
 
I went to the Best Buy in So Utah website this morning. According to the website the only Verizon 5s was the 32GB Gray... exactly what I wanted. By the time my wife went there around 12:45, they were gone. She was told she could reserve/preorder one which she did. Later in the day I received an email from Best Buy saying the iPhone was ready for pickup and they would only hold it until Monday. I called them and they said they "didn't know anything about it.... we don't do preorders... who sent the email.... we don't have any iphones... don't know when we will get any... call back tomorrow when the manager is here...."

I told her my concern about losing my preorder "reservation spot" if I don't pick the phone up by Monday, as directed by the email, but her saying they didn't have any for me to pick up.

I guess I'll go tomorrow with the emails to show the manager. Don't know what to expect.
 
Thank you!! Everything worked out! I wouldn't have a 32gb space gray att iphone 5s today without this thread!
 
Wise87 said:
I went to BB this morning and walked out with a AT&T iPhone 5s 32gb and I kept my unlimited plan. I even verified it with AT&T this evening and my plan is intact.
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vegastime said:
Absolutely not true. Bought mine at Bestbuy and kept unlimited.

As is always the case with Bestbuy, half the store/employees do not know the rules. Run into this all the time, with all kinds of products they are selling.
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Sigh... if only BB was still open right now. I'll try tomorrow after I get off work. Thanks guys!
 
what are LA taxes supposed to be?

What is supposed to be the tax amount for a 64gb subsidized phone?

I was charged 90.16 in taxes in Los Angeles county,

How much is it supposed to be and who do I complain too

thanks
 
My experience with Best Buy... I should've known better.

In an email I sent to them:

Respectfully, to whom it may concern,

I am writing to inform you of my shopping experience in your Manassas, Virginia mall Best Buy Mobile store on Friday, September 20, 2013.

In the early morning hours of Friday, September 20, 2013, at 3 AM, I pre-ordered the iPhone 5s 16 GB in space gray color with AT&T under the bestbuy.com website to be picked up at the Manassas Mall store #2988 in Virginia on that same day.

I received the email I have attached in this message dated on Friday, September 20, 2013, at 9:18 AM, indicating my item was ready for pick-up.

Upon my arrival to this store around 7 PM on Friday, September 20, 2013, I was informed by the staff that my pre-ordered item had been sold to another party and there was no other stock remaining.

I was not alone… There were several other angry customers in this store with me who also provided email receipts and evidence of their pre-ordered iPhones that were instead sold to other walk-in customers.

I have attached a photo of the business cards from the Manassas, VA store we dealt with.

To her credit, Sales Lead Yami instructed her staff of two to contact other locations with available stock. She found the Fair Oaks mall in Virginia with only 3 iPhone 16 GB space grey units available, but offered only a screen protecter for an iPhone the store could not provide even though I had paid for it. I refused the screen protector… Somehow, the principle of my business transaction with Best Buy had been lost. I paid for an iPhone, not a screen protecter.

My wife and I had even spoken with and pleaded to a manager named Allen of the Fair Oaks Mall store (while contacted at his home by the Manassas, VA Sales Lead Yami) who refused to reserve an iPhone for us from his store, stating it was "first come, first serve" and that he did not respect the business practices of General Manager Rodrigo Sahonero of the Manassas Mall #2988 location.

Somehow, my wife and I had become PAYING customer victims of personal business managerial attacks against one another.

Upon arrival at the Fair Oaks Best Buy Mobile store, the remaining 3 stock of iPhones had run out.

The staff at the Fair Oaks location was much more helpful, but acknowledged and apologized for the mistake… After two hours, it was the first time we heard the words, "I'm sorry." I give that staff a ton of credit for apologizing for another local store's blatant screw-up, but they couldn't help me.

I have cancelled this order, under the advice of one of your managers, who agreed with me that this never should've occurred.

In summary, the employees of Best Buy advertised a product, in this case an iPhone 5s, 16 GB Space Gray AT&T model, available for pre-order, charged my credit card for the full amount of $211.19, sent an email to me promising me that my items would be held until SATURDAY, SEPTEMBER 28, 2013, and then pulled a scam and gave me nothing in return.

This is beyond unacceptable… This borderlines on fraud.

I am a reasonable individual. I just want this situation made right.
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Just my experience from Best Buy... YMMV.
 
so i didn't even get a phone today. after calling the customer service all morning trying to figure out what to do i can't get my order canceled. they withdrew the funds already (WHICH IS ********) and my bank is saying they're the ones who have to reverse the funds. I would buy the phone somewhere else now but I don't feel like dropping MORE unnecessary money.

AAAAAARRRGGGGHHHH :mad:

i have no idea what to do now. i don't have much free time since i'm working all weekend also.
 
pophardpunk said:
so i didn't even get a phone today. after calling the customer service all morning trying to figure out what to do i can't get my order canceled. they withdrew the funds already (WHICH IS ********) and my bank is saying they're the ones who have to reverse the funds. I would buy the phone somewhere else now but I don't feel like dropping MORE unnecessary money.

AAAAAARRRGGGGHHHH :mad:

i have no idea what to do now. i don't have much free time since i'm working all weekend also.
Click to expand...

Same thing happened to me -- except I used the live chat customer service on bestbuy.com to cancel my order. Try that.
 
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