Yeah, that is good support. Not surprised though. I've been using Caudabe cases for years and they've always been really good with their customer service. What's funny is some of us are complaining about no lip, and then there's some guy a few posts above claiming he doesn't like the current lip because it sticks into his ear. Typical Macrumors schizophrenia.
Meanwhile, I'm still loving my Lucid Clear. I'd post some photos but I have no other device right now. For a case that's this minimalist/invisible, a big lip would ruin the feel for me. I've also got a glass screen protector on mine so I feel relatively secure about my protection sitch. Still got that Caudabe Sheath waiting in the wings though. Definitely calling my name. Beautiful case.