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BestBuy Order Status

I ordered my phone for launch day store pickup (with AC+) and so far my order still seems fine... Anything could happen though. I had no other option because I needed to purchase outright and wanted the universal CDMA model. Hoping BBY comes through for me.
 
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Reactions: weezerr
mba3243 said:
My order was placed and confirmation received at 3:01am Friday morning (i received the cancellation email late last night). I ordered just one phone in which i was going to pay full price (off contract). Not trying to scare anyone, but just passing along my bad news. Hopefully it all works out for everyone else, but unfortunately i'll be getting mine closer to the end of year now. What stinks the most is just making the effort to get up so early and walking away with nothing!
Click to expand...
uh- did you call and ask why?
 
Carriers may have had issue with this if true, and that's why this happened...I always say buy using your carrier info to avoid any mishaps
 
Last edited:
skywalkerr69 said:
That extra $100 is really paying off! Mine says 12/15 lmao. Look at all that "flexibility"
[doublepost=1509457788][/doublepost]

If you take the amount of months you are paying times the amount it equals to $1,149.00. Same as Apples full price with att.
Click to expand...
 
Note: I ordered late and got a Nov 10th date to pick up at store. YMMV.

FWIW BB Chat says there aren't any delays.

Hello, I'm hearing reports that orders to receive iPhone X delivery to store for November 10th might be delayed. Is that true?
31-Oct 09:51 AM
store pick up
31-Oct 09:51 AM
here is my order number
31-Oct 09:51 AM
XXXXXXXXXXX
31-Oct 09:51 AM
I'll be happy to validate that for you. Would you please provide your name, email, and phone number?
31-Oct 09:53 AM
XXXXXXXXXXXXXXXXXXXXXXXXXXXXXX
31-Oct 09:53 AM
Thank you for the information. May I please have 2-4 minutes to look into this for you? I appreciate your patience.
31-Oct 09:54 AM
sure thanks
31-Oct 09:54 AM
Thank you for patiently waiting.Upon verifying with our communications team, there is no delay for the iPhone X delivery. I can assure you that it will be picked in store on the 10th of November.
31-Oct 10:00 AM
 
mba3243 said:
My order was cancelled as well. The cancellation email said something about "not being able to verify some information" which is odd as there was no effort made to contact me or validate anything. My contact and shipping info has been the same for years, and there wasn't any issues with the various orders placed this year. Sounds pretty fishy. Lesson learned. Order from Apple going forward.

Not the best way to start the day...
Click to expand...

'Not being able to verify information' was the classic AT&T excuse of why your AirPods order was cancelled.
 
I have a hard time seeing Best Buy would cancel orders when they came out talking about the "flexibility" they offer. They'd be more likely to adjust all orders down $100 then cancel them if it was truly pressure from Apple...
 
gadgetfreaky said:
uh- did you call and ask why?
Click to expand...


Thank you for these information Mark.
31-Oct 11:32 AM
As I've checked, the reason why your order has been cancelled is that the item is out of stock form the nearest store in your location.
31-Oct 11:34 AM
but its being shipped
31-Oct 11:34 AM
i am not picking it up
31-Oct 11:34 AM
and even so, cancelling an order outright doesn't seem like a proper solution
31-Oct 11:35 AM
I understand. However, we may need the availability of the item in your nearest Bestbuy in your location so that we can ship it to your home. No worries, you can still reorder the item and please be advised to enter the correct information when you place the order since I can see here that there are some information which is not yet updated that's why it is also one of the reason why our system automatically cancelled your order.
31-Oct 11:37 AM
i got up at 3am to preorder. If i ordered again, the item doesn't ship until mid december
31-Oct 11:37 AM
the whole idea of preordering was to get the item as soon as possible
31-Oct 11:38 AM
cancelling an item because its not available at a local store doesn't make any sense at all if you do not plan on picking it up
31-Oct 11:39 AM
it could come from anywhere
31-Oct 11:39 AM
I'm sorry to hear that since we may really need to depend the availability of the item near you. The other reason that I can see here in my end why the order has been cancelled is there are some information that you may need to verify to your bank so that the purchase will be successfully process.
31-Oct 11:40 AM
doesn't it make sense to cancel the order after trying unsuccessfully to contact the customer and get that information?
31-Oct 11:41 AM
i have numerous orders over the past year that didn't have any issues at all
31-Oct 11:41 AM
We truly understand your side Mark. However, for the item "Apple iPhone X 256GB Space Gray", we are currently in out of stock since this item has a huge demand form our customer.
31-Oct 11:43 AM
it has not been released yet though, of course its out of stock
31-Oct 11:44 AM
i preordered within one minute of best buy taking preorders
31-Oct 11:44 AM
We do really apologize for the inconvenience that may have caused you. What I can highly suggest is you may visit our Bestbuy store to reorder the item so that there will be no issue about the process since our system cannot verified as well some of the information you have entered during the purchase.
31-Oct 11:45 AM
 
mba3243 said:
Thank you for these information Mark.
31-Oct 11:32 AM
As I've checked, the reason why your order has been cancelled is that the item is out of stock form the nearest store in your location.
31-Oct 11:34 AM
but its being shipped
31-Oct 11:34 AM
i am not picking it up
31-Oct 11:34 AM
and even so, cancelling an order outright doesn't seem like a proper solution
31-Oct 11:35 AM
I understand. However, we may need the availability of the item in your nearest Bestbuy in your location so that we can ship it to your home. No worries, you can still reorder the item and please be advised to enter the correct information when you place the order since I can see here that there are some information which is not yet updated that's why it is also one of the reason why our system automatically cancelled your order.
31-Oct 11:37 AM
i got up at 3am to preorder. If i ordered again, the item doesn't ship until mid december
31-Oct 11:37 AM
the whole idea of preordering was to get the item as soon as possible
31-Oct 11:38 AM
cancelling an item because its not available at a local store doesn't make any sense at all if you do not plan on picking it up
31-Oct 11:39 AM
it could come from anywhere
31-Oct 11:39 AM
I'm sorry to hear that since we may really need to depend the availability of the item near you. The other reason that I can see here in my end why the order has been cancelled is there are some information that you may need to verify to your bank so that the purchase will be successfully process.
31-Oct 11:40 AM
doesn't it make sense to cancel the order after trying unsuccessfully to contact the customer and get that information?
31-Oct 11:41 AM
i have numerous orders over the past year that didn't have any issues at all
31-Oct 11:41 AM
We truly understand your side Mark. However, for the item "Apple iPhone X 256GB Space Gray", we are currently in out of stock since this item has a huge demand form our customer.
31-Oct 11:43 AM
it has not been released yet though, of course its out of stock
31-Oct 11:44 AM
i preordered within one minute of best buy taking preorders
31-Oct 11:44 AM
We do really apologize for the inconvenience that may have caused you. What I can highly suggest is you may visit our Bestbuy store to reorder the item so that there will be no issue about the process since our system cannot verified as well some of the information you have entered during the purchase.
31-Oct 11:45 AM
Click to expand...
So it begins...
 
long story short, my information hasn't changed, and I've ordered half a dozen items previous to this phone without issue. Several of those things were more expensive items
 
mba3243 said:
long story short, my information hasn't changed, and I've ordered half a dozen items previous to this phone without issue. Several of those things were more expensive items
Click to expand...

Was there a pending charge on your card? Clearly its a bogus excuse by them, and Im holding my breath I dont get chopped.
 
weezerr said:
Was there a pending charge on your card? Clearly its a bogus excuse by them, and Im holding my breath I dont get chopped.
Click to expand...

there was a pending charge that has since fell off
[doublepost=1509465455][/doublepost]
billycuth said:
And $100 extra surcharge to boot. No way would I EVER order a phone through them.
Click to expand...

the only reason i ended up using best buy was because the apple app was giving me trouble with the preorder rush. But yeah, i learned and will not make the mistake again
 
mba3243 said:
there was a pending charge that has since fell off
[doublepost=1509465455][/doublepost]

the only reason i ended up using best buy was because the apple app was giving me trouble with the preorder rush. But yeah, i learned and will not make the mistake again
Click to expand...

Ridiculous. So are you re-ordering through best buy? Were you an AT&T buyer who wanted a verizon phone?
 
weezerr said:
Ridiculous. So are you re-ordering through best buy? Were you an AT&T buyer who wanted a verizon phone?
Click to expand...

I am an AT&T customer and plan on staying with them, but I generally buy my phones outright each year. I put in my order with apple directly this morning and will wait it out. (boo!)
[doublepost=1509465716][/doublepost]From what i can tell, it doesn't seem like this is happening to everyone, so hopefully the rest of you guys will get lucky.
 
mba3243 said:
I am an AT&T customer and plan on staying with them, but I generally buy my phones outright each year. I put in my order with apple directly this morning and will wait it out. (boo!)
[doublepost=1509465716][/doublepost]From what i can tell, it doesn't seem like this is happening to everyone, so hopefully the rest of you guys will get lucky.
Click to expand...

seems to be in store pickup is ok so far, and shipping orders are more questionable.

https://www.bloomberg.com/news/arti...e-sales-of-new-iphones-after-pricing-backlash
 
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