Imagine if you compiled a list of all Microsofts severe operating glitches? I think you would die of old age before you finished writing it.
Of course that absolves Apple of responsibility.
Is that really the best that you can come up with?
BTW, Apple stumbles again:
Thunderbolt Software Update 1.2.1 Released, Apple Apologizes
"Apple has, with no change in the release notes, released Thunderbolt
Software Update 1.2.1 to add support for the Thunderbolt to Gigabit
Ethernet Adapter. Version 1.2 of the update was notable for causing
boot failures, and although the assumption is that Apple addressed
the problems, we won’t know for sure until reports start to come
in from users (see “Thunderbolt Software Update 1.2 Causes Boot
Failures,” 12 June 2012). Happily — and unusually — Apple has
acknowledged the problems caused by version 1.2 of the update,
apologized for the disruption, and offered recovery information.
While I don’t wish to denigrate what Apple has done here in terms
of acknowledging the problem in public and apologizing for the
disruption,
since that’s such a refreshing change, I would like to
point out that it took Apple several days to remove Thunderbolt
Software Update 1.2 from distribution, during which time
tens of
thousands of Mac users could have wasted one or more hours each
reinstalling Mac OS X. During those days, the word spread quickly
via TidBITS and other Mac media sites, and via social networking,
and although there’s no way to know how many people would have
been affected, it’s likely a non-trivial number. In this day and
age where the media appears to focus on rumors and controversy, this
is an excellent example of the true value of an independent
technology press."
Excerpted from TidBITS Newsletter 6/25/12 Emphasis added to parts of the excerpt.
But seriously, it is not my intention to denigrate Apple. I am merely trying to point out that Apple is similar to other tech companies in that its handling of customer problems isn't always top-notch. Apple is a computer company, period. Sometimes Apple blows it. Apple has released operating systems that weren't ready for Primetime (OS 10.0 anyone???), firmware updates that hosed Macs and defective hardware. It is disingenuous to suggest that Apple is much different than its competitors.
