Can I recover photos?? Hard drive was formatted :(

mmandagaran

macrumors newbie
Original poster
Mar 4, 2017
1
1
Hi everyone!
I had some problems my macbook pro didn't load, the colored wheel was loading and nothing, so the service made a Hard disk scan and formatted it.

I had some info backed up, and some not, all my photos are lost, and I am really desperate to have them back!

Is it possible? I read some programs and apps, but I don't know which of them is genuine and will work...

THANKS FOR YOUR HELP! :):):)
Maria
 
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newdeal

macrumors 68020
Oct 21, 2009
2,377
1,471
sure is a lot cheaper to have a backup and easier. Time machine works great for this
 

Fishrrman

macrumors Core
Feb 20, 2009
19,609
6,828
I would NEVER take that MacBook to whoever did your "Service" again. They didn't even attempt to backup your data?

First off, STOP USING the MacBook IMMEDIATELY. That means, if you're using it now, SHUT IT DOWN and use another computer.

Further use may result in old data is being over-written.

You could TRY using something like DataRescue on the internal drive.

But you're going to need ANOTHER Mac, and try to run the problem Mac in "target disk mode", if possible.

Then you can "aim" the data recovery software at it, and let it "do its thing".

SOME of the photos may be "recoverable", some may not.

Here's how a data recovery app works:
1. You download the app for free
2. You launch it and "aim it" at the problem drive
3. The software "scans" the entire drive, and will give you a report of what it finds that it believes to be "recoverable".
4. The software will let you recover ONE FILE ONLY as proof that it will work.
5. If things look good, you now pay the registration fee, get a code, enter the code, and the software goes to work on the drive.
6. Be aware that you'll probably lose all previous folder hierarchies and file names. This is "par for the course" with data recovery.

Again, things aren't going to go well if you run this from the "damaged" Mac. You need to boot and run it from another Mac.

You also need to learn something about the concept of "backup".
I realize it's a tough lesson to learn. Most of us have been there before (and that includes me).
I would suggest:
1. CarbonCopyCloner - the best backup utility of them all
2. An extra hard drive to serve as your bootable cloned backup.
 

ZapNZs

macrumors 68020
Jan 23, 2017
2,310
1,155
Is this a SSD or HDD?

Also, how important are these pictures? (how much are you willing to spend) - if they are of extremely high importance and you wish to recover them even if expensive, I recommend first considering professional data recovery services over DIY (in that it may be worth calling a reputable recovery center, explaining your situation, discussing options, pricing, and odds of success.)

And I agree with Fishrrman 100% - stop using the computer now, because the act of using it at all means that more potentially recoverable data is being OVERWRITTEN, don't go back to this place if you did not give them authorization to do this, and make this a learning experience or it will happen again. I hope you have success
 

duervo

macrumors 68020
Feb 5, 2011
2,319
1,042
If it's an SSD, the data has a much larger chance of being gone (trim + garbage collection, if applicable). Not using the system may help, but there's less of a chance of helping than if you have an HDD.

For HDD, stop using it asap, as others have previously said.
 

leman

macrumors G4
Oct 14, 2008
10,940
5,429
I would NEVER take that MacBook to whoever did your "Service" again. They didn't even attempt to backup your data?
Just a little comment, because its an important topic: I don't know any service centers that backup your data, unless you explicitly ask for it (and of course it costs extra). Furthermore, all service centers I have ever worked with explicitly inform you that they take no guarantees that your data will be preserved. Doing a backup in itself is a time-consuming process which means logistical issues for the center.
 

maflynn

Moderator
Staff member
May 3, 2009
66,778
33,727
Boston
I would NEVER take that MacBook to whoever did your "Service" again. They didn't even attempt to backup your data?
Backing up the data is the owner's responsibility not the technician's (unless they stated they will). I used to work in a computer store that did repairs and we always stated that the customer needed to backup their data.

Heck, I believe even Apple doesn't promise they'll retain your data
 

ChrisKra

macrumors newbie
Mar 1, 2017
15
2
no even apple urges you to backup by yourself. Usually the first thing they do is to wipe it and make a reset.

I did file recovery once, a couple of years back. I wasn't able to regain all data und I lost all filenames and folder structures which rendered my data useless at that moment. I had so view, rename and sort all files again. So if you are really depending on the data, then do it, otherwise book it under lessons learned. Depending on the amount of data it can be never ending.
I stopped after a couple of files, it wasn't worth the struggle.
 

kahraman

macrumors newbie
Mar 5, 2017
1
0
Do you guys know if all software charges for recovering data? Does anyone know of a good free one?
 

maflynn

Moderator
Staff member
May 3, 2009
66,778
33,727
Boston
Do you guys know if all software charges for recovering data? Does anyone know of a good free one?
a number of them offer a trial version that will either recover your images with a water mark, or recover small number to show you that it works.

Given that a developer (or team of developers) need to work out the difficult task of recovery deleted photos, its unfair for them to do that for free, imo.
 

ZapNZs

macrumors 68020
Jan 23, 2017
2,310
1,155
Just a little comment, because its an important topic: I don't know any service centers that backup your data, unless you explicitly ask for it (and of course it costs extra). Furthermore, all service centers I have ever worked with explicitly inform you that they take no guarantees that your data will be preserved. Doing a backup in itself is a time-consuming process which means logistical issues for the center.
It's completely understandable that they do not backup data, and also understandable if the data is lost during a repair. But, as you noted, the repair center should inform the customer. The ones I have been to all have papers that one signs that says this, and the technicians will usually also say this because a ton of people don't read the terms on the authorization forms they sign.

If the OP signed something that says this, then they gave authorization. If the OP did not sign anything and was not informed verbally, IMO that's different and they should have been informed. But either way, the data should always be backed up routinely and especially before any service.
 
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