Cannot get phone to work! Going NUTS!

Discussion in 'iPhone' started by Ejudd1206, Jun 6, 2017.

  1. Ejudd1206 macrumors newbie

    Ejudd1206

    Joined:
    Jun 6, 2017
    #1
    I have an iPhone 6 Plus. The screen says "iPhone is disabled, please connect to iTunes." When I connect to iTunes, it tells me that I need to click something on my phone to allow iTunes to access it. My phone will not give me this option. All I can do is "swipe for emergency."

    I tried holding down the home button and the restart button. I was about to get the iTunes graphic on my phone with the picture of the cable. When I plug it into iTunes, I get the option to download the software for the phone and restore it. When I click this, everything seems to go well for about 15 min, then I'm right back where I started...the phone reading that its disabled and needs to be connected to iTunes, and iTunes asking me to click something on my phone that doesn't exist. I have tried to restore it 3 times now with the same outcome. I can't seem to find a fix for this. I know the digitizer is working correctly. I just can't seem to get it to update/restore. Any ideas??
     
  2. daflake macrumors 6502a

    Joined:
    Apr 8, 2008
    #2
    Where did you get the phone and did you previously have it working?

    Try resorting the iPhone as a new phone instead of using a backup and see if that works.
     
  3. chilman macrumors regular

    chilman

    Joined:
    Jan 2, 2011
    #3
    Can you tell explain "click something that doesn't exist"? Could it be that your iphine is on password lock?
    Did you buy brand new or used, did you set up your initial apple profile on the same itunes /laptop? Is your iphone profile only registered on one laptop/ itunes or also some other? If you did, how long after the initial set up does this problem occur?
     
  4. daflake macrumors 6502a

    Joined:
    Apr 8, 2008
    #4
    It is disabled so it won't allow him to login.
     

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