Got a tip for us?
Let us know
Become a MacRumors Supporter for $50/year with no ads, ability to filter front page stories, and private forums.
Cannot set up cellular on Series 3: Says AT&T not supported
- Thread starter NJRonbo
- Start date
- Sort by reaction score
I added the Unlimited Plus Plan. I waited 5 minutes. Went into the watch app on the iPhone and added the watch. I was worried after reading this thread but was pretty simple.
That's when the pending activations that are held for review begin to be processed. If it works correctly you will receive and email with the status change.
Dave
That’s what they told me but the folks here proved to me that isn’t true. You are allowed two standalone wearables or tablets on your plan. Be sure they are setting the watch up as a wearable. It will need it’s own number but that is more or less invisible to us. It does not require your paying for a shared plan or an additional line...just the $10 wearable.
Proof, of you need it, that your plan allows wearable devices to be added: https://www.att.com/esupport/article.html#!/wireless/KM1182926
Yes it will work, they were just doing it wrong. Just keep asking for the AT&T Unlimited Wearable plan for $10. They can look it up on their system, you can even find information about it but you can't just add it directly by your self in the normal process. All the rep needs is the EID and EMEI from your watch, both are right on the box.
If they keep telling you it must be a Shard plan, remind the rep again what you want is an individual plan and the AT&T Unlimited Wearable plan for $10 is valid without needing a Multi-share group it is not a normal cellular device it is a "Wearable"!
Here is where you can learn more about the AT&T Unlimited Wearable plan for $10.
Link: https://www.att.com/esupport/article.html#!/wireless/KM1182926
Single line plan allows one smartphone. You can also add up to two total tablets and/or wearable devices with the purchase of standalone AT&T Unlimited Tablet plans2 and/or AT&T Unlimited Wearable plans.3 To add a tablet and/or wearable to these plans you must have a single line AT&T Unlimited Choice or AT&T Unlimited Plus plan. Both of these standalone plans offer the same unlimited data features as your plan.
Dave
I am on the ATT Unlimited Plus plan with four iPhones in the family. We purchased four watches and the 1st, 3rd and 4th synced flawlessly. The 2nd (which happens to be mine and is associated with the primary number on the account) received and email stating, "Your request to add a new device to one of your AT&T account plans is being processed. Your device will be activated within 24 hours." At 24 hours I called and was told the device has a number but is still awaiting activation.
Dave, chatting with a rep and was told this:
William: So can you remove the BYOD or push it through the manual Workflow step?
Seana: It won't let me push it through with this EID#
Did you double check the EID and IMEI were entered correctly? Other thing to check is to make sure that your iPhone is correctly registered in the AT&T network. Ask the rep to verify that your iPhone's ICCID and IMEI correctly associated / updated. This can be out of sync depending on how your currently iPhone was added to your account this information might not have been updated.
Also log on to your myAT&T account and see what it shows for devices, lines of service and plans.
Dave
Also log on to your myAT&T account and see what it shows for devices, lines of service and plans.
Dave
Yep, they're correctly entered. And my iPhone 7 Plus is correctly verified there, too.
The rep is STILL working with me, and has submitted a ticket to... somewhere... just waiting around while it gets processed. We'll see. This whole procedure has been a total joke.
Thanks everyone!! Went to the AT&T Corporate and they got it done. Just as you and other stated on here, on how to do it correctly. He hasn't even seen any Series 3 yet, but figured it out..
Thanks to all here
Yeah! Long frustrating journey, but congrats for running the gauntlet. So glad it finally worked!
Success! An empty AT&T corporate store added the $10 Wearable Unlimited to my existing account (I told him I knew they could add it manually to my account with the old grandfathered plan and he just got started without trying to upsell me). He did say that NumberSync was having issues and that I should wait until Monday. That said, I got the email and saw the new account on MyATT. Using the iPhone app I was able to set up NumberSync just now.
Further update. Apparently they were able to get it pushed through. I asked if I'd be able to see this on my account, and they said maybe not till Monday (suspicious). And then they said it would take about an hour for it to work on my Watch (potentially suspicious).
Either way, it's still not working several minutes after they said it was activated, so who knows if the person was just trying to get rid of me or not. I'll probably just need to get a new Watch and start again.
You should receive the email which is an indication you can try Cellular activation on your watch. It is another step in the Workflow process, the email to you means it is ready to go.
Dave
Dave
Yeah not received any email. When is that supposed to show up? In a minute? An hour?
[doublepost=1506212684][/doublepost]Yeah, I didn't trust them, so I did another chat and they're telling me a new line is "pending to be activated."
So I guess I really have accomplished nothing.
It normally would take up to 1 hr but with your latest updated message, I not confident they really "pushed it through". I would give the Device Activation portal a try.
Link: https://www.att.com/shop/easyactivate/coamoffdevice/deviceinfo.html
Dave
Link: https://www.att.com/shop/easyactivate/coamoffdevice/deviceinfo.html
Dave
your issue on the pending activation is likely related to a credit issue. I'm not saying you have bad credit but after 7 lines on your account the 8th line always requires a deposit it doesn't matter what your credit history is or on time payment history. At 8 lines AT&T increases the credit risk of account and starts requiring 150 dollar deposits. It can be waived at a corporate retail store. without even looking at your account pretty sure this is what is going on.
I had a rep remove the pending line, and it's not helped me at all. Somehow they did that line setup today, and despite releasing it, I'm back to square one.
If I try and setup the Cellular service through the Phone, I still get:
"To sync this device, ask the person who manages your account to call us at 8003310500"
And by checking that link above you posted, I get: The number you entered is already active and can’t be used to activate the service. Enter a different ID, or call us at 800.331.0500. (EAPS520002)
Last edited:
Oh no, that was most likely BYOD line with your AT&T Unlimited Wearable plan waiting for activation. So to update what have you done since you had the rep remove the line that was pending activation?
Have you checked myAT&T or the Cellular activation steps for the watch?
Dave
Have you checked myAT&T or the Cellular activation steps for the watch?
Dave
Last edited:
See above.
[doublepost=1506215125][/doublepost]The rep is saying he can cancel the original order that I received confirmation of as needing review. I'm doing that now...
[doublepost=1506215946][/doublepost]And the order is cancelled, and the EID is still activated. So I guess that means a new Watch for me!
Apple probably isn’t going to replace a watch that AT&T can’t figure out how to activate. They’re going to say to have the carrier escalate internally with a ticket and figure out what the hell theyre doing wrong. The fact that AT&T apparently hasn’t sent out a company wide communication on exactly what to do is completely ridiculous.
Apple’s return policy is basically no questions asked for 14 days. At worst he can get a refund and buy a new one.