Yep, you can definitely do that, just not sure of stock levels to buy another one on the spot.
I'm referring to a service replacement.
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Cannot set up cellular on Series 3: Says AT&T not supported
- Thread starter NJRonbo
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Yep, you can definitely do that, just not sure of stock levels to buy another one on the spot.
I'm referring to a service replacement.
just when you think you are all set they activate the line and it is showing as an LG500 on my account. this is comical.
I spent 1 hour 22 mins last night and then 1 hour 30 mins today on phone. I finally got it fixed today.
I had an Apple support representive call att and both of them were able to fix it.
First off I had been on the wrong att cellular plan. I had to switch from my old unlimited grandfathered plan to the new unlimited plus plan. I was not currently able to add new lines to my old plan.
When you call to set up the watch you are adding a new line to your account. It’s the $10 unlimited wearable.
Even though you have an esim inside the watch ATT has to assign a telephone number to your watch for billing purposes and they forward that number to your iPhones number aka number sync.
Once my plan was switched to the correct one I was able to go onto my Apple Watch app on my phone and set up the cellular service and activate it that way.
So the issue with some of you may be that you don’t have the correct cellular plan.
[doublepost=1506220576][/doublepost]
I did and just posted my story below. My watch is working and calls even when my iPhone is off.
Newest AT&T "Advanced Technical Support" chat response:
Bob: I would want to inform you that there is an outgoing outage with new Apple devices , they are unable to register to the network , even Apple has acknowledged this and they are working on fixing this , so in case the watch doesn't activate right now , you may have to wait for 24 hours.
So, try again later. I'm going to leave AT&T.
Bob: I would want to inform you that there is an outgoing outage with new Apple devices , they are unable to register to the network , even Apple has acknowledged this and they are working on fixing this , so in case the watch doesn't activate right now , you may have to wait for 24 hours.
So, try again later. I'm going to leave AT&T.
Dave thanks for all the help you are giving. Here is my issue. I don’t think it’s unique but has anyone fixed this issue?
1. Clicked on cellular and entered information.
2. Received confirmation email from ATT but it says wait 24 hours. It has been more than 24 hours now.
3. When I try to click cellular I get error something’s not right error code EDS4007.
4. When I try BYOD it says the number you entered is already active.
Thank you.
1. Clicked on cellular and entered information.
2. Received confirmation email from ATT but it says wait 24 hours. It has been more than 24 hours now.
3. When I try to click cellular I get error something’s not right error code EDS4007.
4. When I try BYOD it says the number you entered is already active.
Thank you.
Dave,
Thanks, you have been great. As has everyone really who has provided solutions and ways to think about how to fix.
It has taken me all day today but, as of about an hour ago, my watch is finally working and active on cellular. It took more phone calls - 4 different AT&T stores until I got a competent person to assign a 'phone number' to my watch to attach the e-sim to.
Then another call into customer support where a beleaguered associate helped me all the way though. She hit a roadblock..surprise...and told me I would get a call back on her shift tomorrow when tech support was not so backlogged. I asked her if there was another faster way because it had been all day today.
Right before the close of the call center at 8pm cst..she called me back and tech services had activated my watch. She placed a call to the faux number and got vm, which she said was a good sign. I had to go to the cellular part of the watch app and re-log in and number synch happened, I got a text and everything worked.
She thanked me profusely for not yelling at her and being mad at her through the process because she had been on the receiving end of some understandably frustrated people who mistakenly blamed the people on the phone. Yes, very likely AT&T's issue but the people on the phone didn't cause it. She was helpful and stayed with me until there was success.
AT&T was a mess on this issue...she said so herself.
I wish you all the best - be persistent, that's all I can say. That's how come I am working tonight instead of waiting for a call back tomorrow. It's not your watch..no matter what anyone says.
This has been a great thread with a lot of helpful people.
My situation may or may not be unique, but I will help how I can.
Thanks, you have been great. As has everyone really who has provided solutions and ways to think about how to fix.
It has taken me all day today but, as of about an hour ago, my watch is finally working and active on cellular. It took more phone calls - 4 different AT&T stores until I got a competent person to assign a 'phone number' to my watch to attach the e-sim to.
Then another call into customer support where a beleaguered associate helped me all the way though. She hit a roadblock..surprise...and told me I would get a call back on her shift tomorrow when tech support was not so backlogged. I asked her if there was another faster way because it had been all day today.
Right before the close of the call center at 8pm cst..she called me back and tech services had activated my watch. She placed a call to the faux number and got vm, which she said was a good sign. I had to go to the cellular part of the watch app and re-log in and number synch happened, I got a text and everything worked.
She thanked me profusely for not yelling at her and being mad at her through the process because she had been on the receiving end of some understandably frustrated people who mistakenly blamed the people on the phone. Yes, very likely AT&T's issue but the people on the phone didn't cause it. She was helpful and stayed with me until there was success.
AT&T was a mess on this issue...she said so herself.
I wish you all the best - be persistent, that's all I can say. That's how come I am working tonight instead of waiting for a call back tomorrow. It's not your watch..no matter what anyone says.
This has been a great thread with a lot of helpful people.
My situation may or may not be unique, but I will help how I can.
I know this isn’t funny, but after all we have been through and learned in this thread....well, I guess I’m punch drunk since I find this hysterical. Sorry, I’ve lost it.
OK, perhaps you should wait 24 hours...maybe by Monday Att/Apple will get it together. I’m beginning to envy those whose watches aren’t arriving until next week!
Nah. I had 9 lines before I added this watch. No deposits have ever been charged.
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Yeah. I think most AT&T reps just didn’t get a thorough enough training session in time.
This link is specifically to activate the Watch under specific situations. Please don't just "give it a try".
If you watch line is not in a specific state, you will potentially make your real issue much harder to correct.
Dave
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There was / is training on this Watch. It was all supposed to be an automatic process with no Customer Care rep involvement.
It just has not worked that way for all of the random plans, account status issues and other "one off" issues that cause the automated process to fail!
I think the Apple Watch is only the 3rd Wearable device added to the AT&T system and it uses a different process than the other 2 watches.
Dave
[doublepost=1506224235][/doublepost]
The BYOD method is not going to work for you since your device / line is some where in the process and is blocking you from reusing the device information.
What exactly did your confirmation say other than waiting 24 hours?
Dave
Dave
[doublepost=1506224235][/doublepost]
The BYOD method is not going to work for you since your device / line is some where in the process and is blocking you from reusing the device information.
What exactly did your confirmation say other than waiting 24 hours?
Dave[/QUOTE]
[doublepost=1506224235][/doublepost]
The BYOD method is not going to work for you since your device / line is some where in the process and is blocking you from reusing the device information.
What exactly did your confirmation say other than waiting 24 hours?
Dave[/QUOTE]
Attachments
If I were you, unless you need the hotspot I’d suggest calling Customer Retention and rolling back the account change (they can usually do this within 72 hours). I have the pre-2011 Unlimited plan and the rep in the store was able to sign me up for the $10 wearable plan without changing my Nation 450/Unlimited Data plan.
OK, that's the correct process and just to confirm you did not receive a second email with the phone number for your watch?
What do you see when you log in to myAT&T?
Dave
Dave,
No I have not received a second email and two visits to ATT store and 3 calls later they think I am stuck in limbo but they don’t know why.
Since you are on a Business account, are you the account manager? Are you logging on the primary AT&T User ID or are you using a secondary AT&T User ID?
Dave
Again what do you see when you log in to myAT&T? If the line for your watch is still not listed, you will need to call 800-331-0500.
Just to refresh, what type of plan are you on for your iPhone, is it the Unlimited Plus?
Dave
BOOM. Fixed it! I unpaired the Watch!!!
I then re-added it to my Phone, restored from the current backup (made - you know - 30 seconds ago, picked "Add Cellular" during setup, and it activated and worked first time in about 10 seconds. Easier than you could ever imagine. So for those who are having issues, try resetting the Watch fully, because that solved my "The number you entered is already active and can’t be used to activate the service. Enter a different ID, or call us at 800.331.0500. (EAPS520002)" issue straight away.
It assigned me a new number and did the NumberSync setup straight away. Now the Watch is just finishing restoring, and then (hopefully) this ridiculous saga is behind me.
I'm not even slightly concerned that in my AT&T account there's a new device: Apple iPhone 5 listed as the device I added...
I then re-added it to my Phone, restored from the current backup (made - you know - 30 seconds ago, picked "Add Cellular" during setup, and it activated and worked first time in about 10 seconds. Easier than you could ever imagine. So for those who are having issues, try resetting the Watch fully, because that solved my "The number you entered is already active and can’t be used to activate the service. Enter a different ID, or call us at 800.331.0500. (EAPS520002)" issue straight away.
It assigned me a new number and did the NumberSync setup straight away. Now the Watch is just finishing restoring, and then (hopefully) this ridiculous saga is behind me.
I'm not even slightly concerned that in my AT&T account there's a new device: Apple iPhone 5 listed as the device I added...
When I login to att there is not a line assigned to the watch only my wife’s new watch and I am on a share plan. My wife’s watch setup perfectly but mine did not...
I have tried the 800 number 5 times and even spent 2 hours at ATT with two managers to no avail. When they called their retail tech team they told them to remove the sim multiple times. Ugh how can this process be so damn hard to get right?
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Works perfectly. LTE enabled woohoo!
Finally got it fixed!
Here was the problem...
I was on AT&T Mobile Share Value plan. They had to upgrade me (only $3 more) to the Mobile Share Advantage plan.
At THAT point I was able to connect my watch to cellular.
I have to say, this was a cluster-F from both Apple and AT&T!
Here was the problem...
I was on AT&T Mobile Share Value plan. They had to upgrade me (only $3 more) to the Mobile Share Advantage plan.
At THAT point I was able to connect my watch to cellular.
I have to say, this was a cluster-F from both Apple and AT&T!
Unpair the watch and if prompted select keep plan. Restart your iPhone and restore your watch and see if you get it in the setup screen to the option for cellular or if appears again in the settings.
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*Correction setup the watch as new and be sure to unpair all watches if you have more than one.
So, I have been trying for two days to activate. When I click cellular it says ATT loading plan then goes back to Set Up Cellular. When I click on that, I continue to get get Oops something went wrong EDS0241. I have called Apple and ATT and they both blame each other. I also lost my grandfathered unlimited plan because they said I couldn’t add another line to it but it appears I could have if I had known to push harder. Now I am stuck paying $40 more for a non working watch. I am beyond frustrated and even as an early adopter I have never experienced this persistent lack of answers and knowledge. Any advice?