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Cannot set up cellular on Series 3: Says AT&T not supported

@dave006 I went to set up things again. It had AT&T set as activating. I clicked it and then confirmed my address. It seems to have been activated and is fully working now. Woohoo! Will have to test the watch when I'm away from my phone.
 
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southerndoc said:
@dave006 I went to set up things again. It had AT&T set as activating. I clicked it and then confirmed my address. It seems to have been activated and is fully working now. Woohoo! Will have to test the watch when I'm away from my phone.
Click to expand...
great to hear... please test if you can send regular SMS when away from phone. For iMessage you may need to sign out of your iMessage account and back in on your phone for it to work when not tethered.
 
dave006 said:
That is the reason that I keep typing over and over about the $10 Unlimited Wearable plan. The iPad by the way is $20 per month. Maybe the rep was trying an upsell.

Once you get the wearable line correct, let's get past the list of 11 devices on your account. Follow this link to create a specific ID to manage NumberSync for just your iPhone and watch. Please then use this new ID to log in during the Set up cellular step for your Watch app on your iPhone.

Link: https://www.att.com/esupport/article.html#!/wireless/KM1209881

Dave
Click to expand...

All the reps have talked about a $10 plan, because I don't have an unlimited data plan. It's that they say my 30GB mobile share with roll over is not compatible. They won't do the $10 Unlimited Wearable Plan becauseI have the wrong rate plan.
 
bsb7140 said:
For anyone who actually has their watch fully working... are you able to send regular (green) SMS when away from your phone and connected to LTE?
Click to expand...

Yes! For sure when the iPhone is still on and out of range.

However a call from the unlinked mobile no iMessage etc to my iPhone/watch GOES STRAIGHT TO VOICE MAIL EVERYTIME! And yes I do get the missed call update when I look for it on my watch. The iPhone is still live.

How do I fix this?
 
unbound spiral said:
Yes! For sure when the iPhone is still on and out of range.

However a call from the unlinked mobile no iMessage etc to my iPhone/watch GOES STRAIGHT TO VOICE MAIL EVERYTIME!

How do I fix this?
Click to expand...
Never heard of or encountered this problem yet... just goes to show there are so many issues with the service right now. So many that they dont have a fix for a lot of them. I really do think this is why they are giving the first three months free.
 
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After 10 hours with att support and a 2 hour Apple store visit att finally got it activated!! Text and calls working. Advanced technical support said manager was going to try something different on like the 20th activation attempt. Didn’t say what it was but it worked.
 
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scmacdaddy said:
After 10 hours with att support and a 2 hour Apple store visit att finally got it activated!! Text and calls working. Advanced technical support said manager was going to try something different on like the 20th activation attempt. Didn’t say what it was but it worked.
Click to expand...

How is that supposed to help anyone who still can't activate?
 
Anyone else have the HD Voice problem? I don’t know how to get around it. I thought about returning the watch & ordering straight from AT&T but that doesn’t guarantee they can fix the problem.
 
montpyt said:
Does anyone know how to resolve the e911 address issue. If you are not familiar, I set up cellular, log into numbersync and it brings me to the 911 address screen. It has my old address, so I change it to my current address. I hit ok and I get an error that they could not verify the address. I try again and keep my old address and it still says it can't verify the address. I go onto the phone to double check the emergency address and the numbersync address under wifi calling. The change address option has my current address. When I click the change numbersync address, there are about seven different Apple Watch options as well as my phone and other devices set up for wifi calling. I check each one and they all have the same current address.

1. How do I get the address to verify when confirming the address in the numbersync portion of the set up cellular in the watch app?

2. How do I get rid of all the Apple Watch options under change numbersync address on the phone? No wearables show up on the ATT web site under numbersync wearables
Click to expand...
Go to your iPhone Setting > Phone > Wi-Fi Calling it should be on and the option to Update your emergency address. Click on Update Emergency Address.

Dave
[doublepost=1506548890][/doublepost]
HeadphoneAddict said:
How is that supposed to help anyone who still can't activate?
Click to expand...
It at least provides a ray of hope that it is still possible, just need someone that has a clue.

Dave
 
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Current rep now agrees I should be able to keep my current data plan. She's having me try activating again. She added my line for my wearable and just waiting for phone to go through the steps.
 
Okay. so I just restarted my watch, and I am getting an Apple ID verification code... cool but what am I supposed to do with this?
 
dave006 said:
Go to your iPhone Setting > Phone > Wi-Fi Calling it should be on and the option to Update your emergency address. Click on Update Emergency Address.


Dave
Click to expand...

I have done that already, several times.

It doesn’t work when I try on the set up cellular > NumberSync > verify address

And, how do I get rid of all the NumberSync devices in the phone under WiFi calling > update emergency address > change NumberSync address?
 
HeadphoneAddict said:
His system refused to let him "park" the EID and IMEI number on a $10 wearable data on my plan. Now on to Apple watch support at ATT.
Click to expand...
Lots of posted but again for your specific Mobile Share plan the $10 Plan for you should say something Mobile share access fee or something similar.

General note to all: If any rep tells you that you need a new SIM for you Apple Watch Series 3 (GPS & LTE), just say Thank you and try again with another rep. You can't use a physical SIM.

Dave
[doublepost=1506550934][/doublepost]
southerndoc said:
@dave006 I went to set up things again. It had AT&T set as activating. I clicked it and then confirmed my address. It seems to have been activated and is fully working now. Woohoo! Will have to test the watch when I'm away from my phone.
Click to expand...
Great for you! Again Thanks for posting when it actually works. Go play and check back please.

Dave
 
dave006 said:
Go to your iPhone Setting > Phone > Wi-Fi Calling it should be on and the option to Update your emergency address. Click on Update Emergency Address.
Click to expand...

FWIW, I had WiFi calling turned off. Of course I had the Office of the President connect me with a senior support technician (Lauren). She was awesome!
 
bsb7140 said:
Okay. so I just restarted my watch, and I am getting an Apple ID verification code... cool but what am I supposed to do with this?
Click to expand...
Is it 6 digits? It is for the device that just accessed iCloud and needs to be confirmed I would hazard to guess.

Dave
 
southerndoc said:
FWIW, I had WiFi calling turned off. Of course I had the Office of the President connect me with a senior support technician (Lauren). She was awesome!
Click to expand...
That's is very odd since that is a required pre-req so that should have been called out like HD Voice is in the setup.

Dave
 
dave006 said:
Lots of posted but again for your specific Mobile Share plan the $10 Plan for you should say something Mobile share access fee or something similar.

General note to all: If any rep tells you that you need a new SIM for you Apple Watch Series 3 (GPS & LTE), just say Thank you and try again with another rep. You can't use a physical SIM.

Dave
[doublepost=1506550934][/doublepost]
Great for you! Again Thanks for posting when it actually works. Go play and check back please.

Dave
Click to expand...

She entered $10 unlimited wearable plan, and it doesn't say anything about Mobile Share Access Fee. She says the error is saying we've exceeded our allow number of devices. So I'm asking her if we now have multiple parked lines, since the last time we added device #11 a few months ago we were told we could go up to 15 lines.I'm still on the phone after 3 hours.
 
montpyt said:
I have done that already, several times.

It doesn’t work when I try on the set up cellular > NumberSync > verify address

And, how do I get rid of all the NumberSync devices in the phone under WiFi calling > update emergency address > change NumberSync address?
Click to expand...
OK, let's start by turning off Wi-Fi calling on your iPhone and restarting. Go back to settings and enable Wi-Fi calling again, something is very wrong here but I know that you are living it.

Dave
 
dave006 said:
OK, let's start by turning off Wi-Fi calling on your iPhone and restarting. Go back to settings and enable Wi-Fi calling again, something is very wrong here but I know that you are living it.

Dave
Click to expand...

I’ll try it...keep you posted.
 
HeadphoneAddict said:
She entered $10 unlimited wearable plan, and it doesn't say anything about Mobile Share Access Fee. She says the error is saying we've exceeded our allow number of devices. So I'm asking her if we now have multiple parked lines, since the last time we added device #11 a few months ago we were told we could go up to 15 lines.I'm still on the phone after 3 hours.
Click to expand...
Yea paused at your mention of 11 but I thought that 30 GB plans and above had the 15 device cap. I can check on my side.

Dave
 
montpyt said:
I’ll try it...keep you posted.
Click to expand...

I wanted to show you what I was referring to about the devices under change NumberSync address

acba5cd6778a497e72a517f3fc4e93c3.jpg
 
unbound spiral said:
Yes! For sure when the iPhone is still on and out of range.

However a call from the unlinked mobile no iMessage etc to my iPhone/watch GOES STRAIGHT TO VOICE MAIL EVERYTIME! And yes I do get the missed call update when I look for it on my watch. The iPhone is still live.

How do I fix this?
Click to expand...
You are going to need to go through NumberSync again. It appears that it did not complete. Just confirming that you never received an email or text with something like "Welcome to NumberSync..."

Dave
 
She says that she has my number set up for the IMEI and EID on the $10 unlimited wearable plan. She found three parked numbers on the account, and removed 2 of them, and used the 3rd one for my watch. I asked if she could remove them all, and start over.

PS: She said my error may indicate that I've exceeded the number of devices allowed on my account, but I have 11 and was approved for 15 last time. What else could the EAPS360003 error indicate?

Also, I already have an access ID for my number already, and it lets me log into the number sync screen in the setup process. But then it returns the error above.

Once the number sync login screen did change and show a brief flash of a screen that looked like it was going to show my data plan or something, with a flash of green color, but then the error screen replaced it after a half second.

They had me sign out and let them reset the password and sign back in, just in case. But do i need to delete that access ID completely and create a new one? They have me on hold again.
 
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