SIM is the same as ICCID, correct? In the 9th and 10th positions of ICCID is "27". I wrote that it was 8th and 9th incorrectly in my previous post.
Voice & Data has the check mark, so I have HD Voice active.
On iOS 11.0.1
When to Settings > General > About in order to look at ICCID number . . . I didn't know doing that also triggers a Carrier Settings update!
My iPhone 6s+ is under AT&T Next financing plan so it should be shown correctly in myAT&T.
No iPad or wearables in my Mobile Share Value account, so need to worry about what phone number is assigned as Primary. I'm not the Primary. And I'm not an Authorized User. Do I need to be assigned as an Authorized User?
Do you recommend I give a try to activate cellular on the Watch app tomorrow morning?
In the case of the LTE watch there is no SIM but an eSIM (embedded SIM). The ICCID is generated and stored in the eSIM as part of the cellular activation process. In the old days a SIM is physical little card with a chip. The ICCID is a preprinted number that is unique on the face of the SIM. So by now most people just equate SIM & ICCID.
You should be added as an authorized user just in case you are challenged at a retail location.
Do you have your own Access ID or just a User Id? I would suggest that you swing by this link and create an ID specifically for completing the NumberSync during activation. Please note that you need to use your iPhone phone number and the last 4 digits of your iPhone's IMEI. If it says your iPhone is already assigned to another Access ID, use the second link to find the Access that owns your iPhone. Use the links in the gray box on the left.
Link:
https://www.att.com/my/#/welcome?or...ughAction.myworld?actionType?ManageNumberSync
Link 2
https://www.att.com/olam/passthroughAction.myworld?actionType=ManageNumberSync:
As to when to jump into the pool to see if you are lucky, that's your call but why wait.
Dave
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They finally got my AW3 activated. It looks like they had to remove the old number and added a completely new number under my ATT unlimited Plus plan. I have to call and get them to remove the ATT unlimited wearable plan from my account still. Once they got that straight, I got a text that my watch was removed from number sync. I rebooted both the watch and the phone and went through the activation process again this time adding my watch to the Unlimited Plus -Plan. I did E-911 and the completed the activation process. Once that completed I got the spinning activation like before for a few min and then it finally activated.
Great, glad you got past the spinning wheel of activation. Sounds like the previous number was not associated correctly. Most time it is just easier to delete it vs trying to find the root cause which could be a list of things.
Dave
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@dave006 I called in tonight and was able to get some progress. He said he successfully registered it. Now when I click the cellular settings, it says AT&T, but it's stuck on activating.
When I logged online, it looks like there was another wireless account created with my Apple Watch telephone number (he gave me the number). Does it take a while to activate or is there an additional step I need to do to get this working properly?
Thanks!
Just to be clear, you are seeing a new phone number line added to your existing account and not a new wireless account? This number should be the one to use when your activation spinning wheel stops which looks unlikely.
If you try more than one power cycle of your iPhone and Watch where you delete any plan that might be listed on the iPhone Watch app with the spinning wheel of activation before cycling. I would suggest you call in and see if the rep sees any pending activations for your new Watch number. Ask the rep to just delete the watch line and start over creating another new line and "Parking" your EID and IMEI on the new line.
Just watch closely for the first 10 minutes of the Setup cellular process. you might catch a message or error pop up.
Yes activation can take a while depending the number of activations in the queue but not "forever". I have seen the spinning wheel phase last as long a 10 minutes and it complete correctly.
Dave.
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Dave, can you take a look at this, and offer any more advice? I don't know if you saw it earlier. Thanks!
I got the 4007 error, but earlier in the day I had ATT change my primary device from my iPad to my iPhone.
Did you verify by logging in to myAT&T and seeing your iPhone listed first in the Devices because this error does not appear to agree.
I am trying to use terms that most reps know or hear in the course of their day to day job. The term "Park" dates back quite a ways but is the best term that I have found that works. You could always ask the rep to create "a new line with the appreciate Wearable plan based on the device information that is $10, here are the EID and IMEI numbers from the wearable device to be assigned to the new line".
Well we should not have to do any if the crazy hoops that we have been doing since Friday, cellular action should have just worked the first time. However, we have not been that lucky and most customers don't want to wait some random number of days for a fix that may never happen because the rep is just making stuff up to get you off the phone. If you look through the Thread we have had some crazy random things break the Workflow process. The best ones are the stories that the fix will on Monday, Tuesday and the latest was a claim that all would be good by 9/29 or just wait until your new iPhone arrives late in October while just pay the $10 for a watch you can't use.
Dave
