Can't do Wifi calling. AT&T. Apple Watch 3 LTE

Discussion in 'Apple Watch' started by nippyjun, Sep 29, 2017.

  1. OBirder macrumors regular

    Joined:
    May 13, 2015
    #101
    Wi-Fi calling with AT&T seem only to kick in when there is no or low signal.

    To simulate this:

    On the phone settings -> Cellular turn on Wi-Fi calling. Then turn off Cellular data.

    Wait a little bit and the phone should switch to AT&T Wi-Fi calling.

    After that go to the Watch App -> Phone

    Now the Wi-Fi Calling slider is visible and can be turned on.

    Turn your Cellular data back on.

    Hope this will work for you.
     
  2. nippyjun thread starter macrumors 65816

    Joined:
    Jul 26, 2007
    #102
    That didn't work for me. The wifi slider didn't appear. Does yours disappear again when you turn cellular data back on, or does it remain visible? And does wifi calling actually work for you?
     
  3. OBirder macrumors regular

    Joined:
    May 13, 2015
    #103
    It does disappear again when I turned cellular back on.

    Interesting, I was able to repeat it with the Series 0, but not with the S3 LTE. So the setup stills seems to be buggy.

    However I put phone in airplane mode, turned off airplane mode on the watch. The watch connected to WiFi and I was able to make a call.
     
  4. deadworlds macrumors 6502a

    deadworlds

    Joined:
    Jun 15, 2007
    Location:
    Citrus Heights,CA
    #104
    How many calls? I’ve been able to place WiFi calls for a brief moment after switching on the feature. But after a few calls my watch fails to make anymore.
     
  5. JennyG1000 macrumors newbie

    JennyG1000

    Joined:
    Nov 16, 2016
    #105
    I am having the same problem, with LTE watch on ATT. So has anybody got this working?
    Did reset of network, new pairing etc. No luck. Chatted with ATT and Apple, the techs seem to know less than what is on the thread. So frustrating.
     
  6. deadworlds macrumors 6502a

    deadworlds

    Joined:
    Jun 15, 2007
    Location:
    Citrus Heights,CA
    #106
    No, I’m waiting to hear back from Apple engineer. Spoke to a customer support rep yesterday, engineering hasn’t gotten back to them yet.

    Like I stated in my post a page or 2 back, Apple is aware of WiFi calling issue on watch. It would help them figure it out if more customer service reps would transfer you to a senior advisor so they could collect data on the issue.
     
  7. JennyG1000 macrumors newbie

    JennyG1000

    Joined:
    Nov 16, 2016
    #107
    Will do push for that next time I talk to them. I got disconnected 3 times on chat with them today.
    Btw, is email supposed to be working either over lte or wifi away from the phone?
    I understand that not native apps like FB messanger do not work :(
     
  8. Rayfire macrumors 68020

    Rayfire

    Joined:
    Aug 25, 2008
    Location:
    PNW
    #108
    I just talked to a senior advisor and they referred me to go meet a genius at an Apple store. I hope they don't ask me to swap the watch since I'm afraid it might ruin the whole setup process again with my carrier (I already have LTE working fine).
     
  9. deadworlds macrumors 6502a

    deadworlds

    Joined:
    Jun 15, 2007
    Location:
    Citrus Heights,CA
    #109
    Wow that’s an interesting response. I wonder why the person I had had me collect watch data. I would not go to the Genius Bar.
     
  10. coolio93 macrumors 6502

    Joined:
    Apr 15, 2013
    Location:
    Houston, TX
    #110
    This problem doesn’t seem to be limited to the lte model. I have the non cellular model and I’m also not able to make WiFi calls. I used to be able to do this on my series 2 watch. I’ve tried everything including resetting both the watch and my phone and still I’m not able to get the Apple Watch listed under “calls on other devices” nor am I able to make WiFi calls when my iPhone is not nearby :-/
     
  11. Rayfire macrumors 68020

    Rayfire

    Joined:
    Aug 25, 2008
    Location:
    PNW
    #111
    Yea he said I did everything that he would do (unpair then pair, set up as a new watch, use the backup, power cycle watch and phone). If they ever ask for a replacement watch, I'd prolly ask someone to test the wifi calling on it first before transferring the ownership of the watch to my own cellular plan.
     
  12. Senfinger macrumors member

    Joined:
    Sep 24, 2017
    #112
    I spent over 5 hours on calls between Apple and ATT, pulled my plan several times, added and removed and deleted backups so many times I lost count LOL. Hence them thinking it was hardware based since nothing changed my issues App, Wifi, LTE etc. Mine should be here in the next week or two. Cant wait to test and hoping for positive outcome.
    More interested in my watch than the X hehehe Good Luck and I feel pretty confident the carrier thing will be a mute point for you now as ATT at least has the setup ironed out now. Keep us updated deadworlds-
    Also, as with all AWs; stores don't carry replacements- so you have two options send it in for tech and fix or return within your 14 days and order new online. I did the later = )
     
  13. deadworlds macrumors 6502a

    deadworlds

    Joined:
    Jun 15, 2007
    Location:
    Citrus Heights,CA
    #113
    What did they say when you told them the watch wasn’t making WiFi calls? At first they told me the watch couldn’t make WiFi calls, but then I referred them to apples own documentation stating that it’s possible. That’s when they finally started contacting engineering.

    https://help.apple.com/watch/#/apd2fe746e86?cid=acs::applesearch
     
  14. Rayfire macrumors 68020

    Rayfire

    Joined:
    Aug 25, 2008
    Location:
    PNW
    #114
    He put me on hold and then asked to set up an appointment for the Genius bar. I was expecting they'd get more info from me but now I'm not sure what the Genius bar will do so we'll see tomorrow.
     
  15. nippyjun thread starter macrumors 65816

    Joined:
    Jul 26, 2007
    #115
    Probably a waste of time.
     
  16. JennyG1000 macrumors newbie

    JennyG1000

    Joined:
    Nov 16, 2016
    #116
    Ok, so they also set me up with a Genius Bar app. Have little hope with that.
    So I went and removed cellular plan off the watch, and wifi toggle bar showed up, and making calls over wifi worked. Once I added back the cellular plan it is gone and wifi calling does not work with cellular plan toggled off.
     
  17. deadworlds macrumors 6502a

    deadworlds

    Joined:
    Jun 15, 2007
    Location:
    Citrus Heights,CA
    #117
    Yep that’s the same on my end. I’m pretty sure it’s definitely a carrier issue.
     
  18. dave006 Contributor

    dave006

    Joined:
    Jul 3, 2008
    Location:
    Just West of East
    #118
    Well I finally had time to setup my Watch and I see the exact same behavior that is being reported here. For the record, I have AT&T.

    Wi-Fi calling on the Watch does work and I now understand why and how!

    It only works when Cellular is "enabled" on the Watch while the Watch is connected to Wi-Fi. If Cellular is off on the Watch, Wi-Fi calls fail immediately. Checking the Watch Control Panel, the Blue Wi-Fi icon has 4 bars of signal.

    Now on the iPhone, Wi-Fi Calling is enabled and works, Wi-Fi Calling on Other Devices is enabled. As we now know, the LTE Watch does don't show up in the iClould list. On the Watch app, Wi-Fi Calling is not listed.

    The reason it works is that it requires Cellular to be enabled on the Watch is because only when Cellular is enabled on the watch the eSIM is active! Wi-Fi calling requires a Cellular device to exchange information with the Carrier network even on Wi-Fi and that information is stored on the eSIM for the Watch!

    Dave
     
  19. deadworlds macrumors 6502a

    deadworlds

    Joined:
    Jun 15, 2007
    Location:
    Citrus Heights,CA
    #119
    This sounds like a plausible explanation of what is happening. Whenever I made wifi calls while culluar was on the calls would go through, but I thought that maybe it was using the cellular network to make those calls.
     
  20. ZipZap macrumors 601

    Joined:
    Dec 14, 2007
    #120
    Based upon this thread I dont have an option to Activate WIFI Calling as seen below. I experimented but I could not get the watch to call over WIFI when cellular was turned off and the watch had no connection to my iPhone.

    The picture below is also odd because the phone does not show the carrier nor does it indicate it is on WIFI calling (upper left corner).


    --- Post Merged, Oct 7, 2017 ---
    Did not work for me either
    --- Post Merged, Oct 7, 2017 ---
    My watch shows up in the iCloud list.
    --- Post Merged, Oct 7, 2017 ---
    Someone else mentioned this and it clearly indicates that a Cell Plan added to the watch disables WIFI calling. This has to be a carrier issue.
     
  21. ZipZap macrumors 601

    Joined:
    Dec 14, 2007
  22. JennyG1000 macrumors newbie

    JennyG1000

    Joined:
    Nov 16, 2016
    #122
    So in area of poor reception or no cellular reception (cell plan on) with the phone off, AW would make a call? I have a very poor reception in my work office and will see if this works on Monday before going to apple store.
     
  23. dave006 Contributor

    dave006

    Joined:
    Jul 3, 2008
    Location:
    Just West of East
    #123
    Well to know if you are on Wi-Fi vs Cellular, check the Control Center on the Watch just before dialing. Mine shows 4 Blue Bars in the top left status field.

    I also checked my account and AT&T has not even seen my Watch yet. It is still a gray generic device with no calls or data usage. Just a new number.

    I still can't explain the fact of the very confusing Apple documentation and how it describes how the Wi-Fi calling function works or even the pre-reqs.

    Dave
     
  24. deadworlds macrumors 6502a

    deadworlds

    Joined:
    Jun 15, 2007
    Location:
    Citrus Heights,CA
    #124
    I’ll have to try it again and see what T-Mobile.com logs the call as. It will either say WiFi call or cellular.
     
  25. jonstatt1 macrumors regular

    Joined:
    Oct 23, 2015
    #125
    So why doesn’t it work when cellular is enabled but you are in a basement with no reception at the time? That’s part of the whole reason for WiFi calling. It seems to depend on having an actual cell signal which I don’t think is the right behaviour.
     

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