When I have both the grey pieces on...it's pretty snug.
Both red pieces...I get play in the case.
Red front, grey back. Play in the case.
Haven't tried red back grey front yet. But it's pointing to the red front.
Still like this case a lot. Waiting to see if CS has a suggestion. They responded pretty fast to my email.
Yeah they have awesome customer service. If it were me I'd ask for a new red case. It's obviously that one if when you have the grey on it's snug.