as promised a follow up: Sent my iphone 3gs 32gb last week to them, shipped the day after i received their packaging. It was in pristine condition.
They received it on the 16th and according to their website should have released funds within 24 hours. i contacted them today via phone for the status, they said would call me if not today by monday at the least. I asked why the call, shouldn't a check be mailed? the lady mentioned by law they have to call first, i'm assuming this it to negotiate the price they will give. They quoted me 400.00 for the 3gs 32gb originally.
So right now I'm still waiting for "the call", i'm not getting a good feeling about this but I do realize they probably got sacked with a lot of iphones due to the iphone 4 pre-order so i'll give them the benefit of the doubt here.
Be advised i'm running this as an experiment of sorts, i'm writing about the experience and i thoroughly video taped the whole process (like packaging and mailing) and will be keeping all the e-mails passed between. i'm also passing e-mails back and forth between the BBB. It's not all bad, but there are some concerning things but according to them most have been worked out. I'm a consumer reporter but I also write about technology so I decided to combine an article about the iphone 4 with ways to get rid of your old ones without being taken advantage of in the process. I did let them know that I was doing a story on them during my first phone call earlier in the week, i felt it was only fair to let the company know they were being evaluated. We have two that are going to this company and once we are finished will send two more to another to give a fair analysis.
We will see what happens and I'll let everyone know!
UPDATE!:
I received a very nice phone call (as did my significant other) with regard to the price they were going to offer. They offered us both 300.00 on each of our phones (original quote was 400.00). Considering right now they are going on their website for 230.00 i think that was a pretty fair trade. So assuming this check makes it to us, which I believe it will, I think i will have to say at least for now the experience was satisfactory. I'll provide an update when the check is received.