Charger BLEW UP! Retina Macbook Pro MagSafe 2

Discussion in 'MacBook Pro' started by MacintoshUser101, Jan 21, 2016.

  1. MacintoshUser101 macrumors member

    Joined:
    Aug 26, 2015
    #1
    I purchased my rMBP a Year ago and Yesterday after charging a few moments later I heard a Popping sound as if something had blown up. There was a faint smoke smell but i didn't suspect it to be the charger . When i plugged in the charger later on it was DEAD. There are no signs on the charger that it had blown. Has anyone experienced this issue? The Apple Reseller the computer was purchased from Refused to help as it is 2 weeks of of warranty. Can anyone of assistance as to what i should do. Thank You
     
  2. Zwhaler macrumors 603

    Zwhaler

    Joined:
    Jun 10, 2006
    #2
    Can you post pics? Set up a Genius Bar appointment and see if they can help.
     
  3. McBeresford macrumors regular

    McBeresford

    Joined:
    May 31, 2005
    #3
    My first 85watt charger caught fire, so I'm not surprised. Call Apple, they will file an incident report and take care of it.
     
  4. MacintoshUser101 thread starter macrumors member

    Joined:
    Aug 26, 2015
    #4
    There is no visible damage to the charger.
    What should i do if they want to repair the charger? I dont want to put that in to my MBP what if if happens again while plugged into the computer and cause further damage.
     
  5. Fishrrman macrumors G3

    Joined:
    Feb 20, 2009
    #5
    They won't repair the charger if it's blown -- they'll give you a new one.

    If they won't, you might consider Other World Computing (no financial interest) for another...
     
  6. McBeresford macrumors regular

    McBeresford

    Joined:
    May 31, 2005
    #6
    They don't repair them; they replace.
     
  7. MacintoshUser101 thread starter macrumors member

    Joined:
    Aug 26, 2015
    #7
    I took it to the Apple Reseller in my country and they say that they will send it for and assessment but it will take 3 weeks and even then i'm not guaranteed to get a replacement. The Apple reseller i bought the computer from say they can't do anything because it 2 weeks out of warranty and even if it was just 1 day they wouldn't help.
     
  8. MrAverigeUser macrumors 6502a

    MrAverigeUser

    Joined:
    May 20, 2015
    Location:
    europe
    #8
    For the future you should avoid any purchase at the reseller...
     
  9. MrAverigeUser macrumors 6502a

    MrAverigeUser

    Joined:
    May 20, 2015
    Location:
    europe
    #9
    and you should tell him that as well - and do a remark that you are already very busy to communicate this in your personal network… ;) :D
     
  10. Marshall73 macrumors 6502a

    Marshall73

    Joined:
    Apr 20, 2015
    #10
    Contact Apple Support. They replaced my charger when it too blew up 18 months after I bought my Macbook Pro, the replacement had a much more substantial UK plug on it too unlike the skinny one that shipped with it and was a nightmare to unplug from stiff sockets.
     
  11. MacintoshUser101 thread starter macrumors member

    Joined:
    Aug 26, 2015
    #11
    How's The replacement been? Has it been going yellow at the connector?
     
  12. MrAverigeUser macrumors 6502a

    MrAverigeUser

    Joined:
    May 20, 2015
    Location:
    europe
    #12
    Yours went yellow at the connector?
    If so: Go to apple store and tell them, that this is clearly a sign of a partial short circuit over time with secondary heat damage.
    And that they have the chance to exchange or you will give the charger to your national authorities to control if the charger has been produced correctly following your national obligations of electrical security.

    If they refuse : DO EXACTLY THIS.
     
  13. Marshall73 macrumors 6502a

    Marshall73

    Joined:
    Apr 20, 2015
    #13
    It still looks brand new and its 6 months old now.
     
  14. MacintoshUser101 thread starter macrumors member

    Joined:
    Aug 26, 2015
    #14
    I found this on Apple's Site , Does this mean that if the unit was defective i am entitled to a replacement unit? "Whether or not your product is in or out of warranty, you can take your adapter to an Apple Authorized Service Provider or Apple Retail Store for evaluation and replacement if necessary" - https://support.apple.com/en-za/HT203207
     
  15. gngan macrumors 68000

    gngan

    Joined:
    Jan 1, 2009
    Location:
    MacWorld
    #15
    Why waste time searching here? Just bring it to Apple (NOT reseller).
     
  16. Direshan macrumors newbie

    Direshan

    Joined:
    Jun 6, 2016
    #16
    I have had the exact same issue. And in my country (South Africa), there is no Apple store, just the premium reseller called iStore. They refused to help because I am out of warranty. It is so damn expensive to buy a new charger
     
  17. SkVan Suspended

    Joined:
    Jun 5, 2016
    #17
    Resellers are punks. Go directly to Apple Store, collect new charger.
     

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