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Discussion in 'iPhone' started by ValO, Sep 22, 2018.
Anyone in contact with apple for this ??
I opened a ticket using the Feedback app
let make get this striaght, this phone cost over $1000 and video playback is choppy....wow
Anyone in a place where they can go to the genius store and show their device. I am in India and hence do not have that luxury. Just want to know what resolution are you guys being provided with ? A replacement or an assurance of a fix?
Yes, light in the tunnel. Apple asked me to install a profile and to gather sysdiagnose when the problem happens. Sent them 3 different occurrences and files 600MB of diagnostic information. Hope that it’ll help them.
They did the same to me. Asked for these diagnostic logs basis the bug I had raised on bug reporter. But to no avail. They just closed the thread saying that my issue is a duplicate and that they cannot provide an update on when the issue will get resolved. They already have a bug raised for this issue in their CMS. Can you share a screen shot of what you had raised in the bug reporter ?
I have a hunch that you might also be told that your issue is a duplicate of an existing issue
My big report has been sitting open since October 9th. I sent them sysdiagnose logs
What was your bug ID?
I’ve also reported issues with video recording, the 4K 24fps in particular has some serious problems, the 30fps less so but still..... very bad apple this iPhone
I can't believe Apple hasn't addressed this yet. Staggering...
I have this with itunes movies in the TV app. Turning off auto brightness helped. I haven't spent much time in Netflix yet.
Any changes with 12.1.1 ?
Seems better but still occasional stutter noticeable during camera pans
No better in my testing.
I cant see any choppiness on anything in Netflix here.. iPhone XS 44 week production (first week of November).
Try altered carbon 1st episode. The intro stutters bad.
can You point to certain time in that episode? Don't really have time to watch the whole thing.
He did say, the first episode, intro...
Just watched the intro on my WiFi at home and had zero choppy/stutter.
iPhone XS 44 week (first week of November production)
Do you have the 4K HDR plan? I do. It seems to be worse with HDR
Is the same choppy playback visible on the Xs? I have the Xs Max, I’m thinking of exchanging this one for the Xs.
I don't understand why appAp has these bugs as secret. These aren't security bugs.