iPhone XS Max Choppy video playback on iPhone XS and XS Max.

Discussion in 'iPhone' started by ValO, Sep 22, 2018.

  1. arjun_assi macrumors member

    arjun_assi

    Joined:
    Oct 31, 2018
  2. blesio macrumors regular

    Joined:
    Jun 9, 2011
    #602
    I opened a ticket using the Feedback app
     
  3. richardbb85 macrumors 6502a

    Joined:
    Dec 9, 2009
    #603
    let make get this striaght, this phone cost over $1000 and video playback is choppy....wow
     
  4. arjun_assi macrumors member

    arjun_assi

    Joined:
    Oct 31, 2018
    #604
    Anyone in a place where they can go to the genius store and show their device. I am in India and hence do not have that luxury. Just want to know what resolution are you guys being provided with ? A replacement or an assurance of a fix?
     
  5. blesio macrumors regular

    Joined:
    Jun 9, 2011
    #606
    Yes, light in the tunnel. Apple asked me to install a profile and to gather sysdiagnose when the problem happens. Sent them 3 different occurrences and files 600MB of diagnostic information. Hope that it’ll help them.
     
  6. arjun_assi macrumors member

    arjun_assi

    Joined:
    Oct 31, 2018
    #607

    They did the same to me. Asked for these diagnostic logs basis the bug I had raised on bug reporter. But to no avail. They just closed the thread saying that my issue is a duplicate and that they cannot provide an update on when the issue will get resolved. They already have a bug raised for this issue in their CMS. Can you share a screen shot of what you had raised in the bug reporter ?

    I have a hunch that you might also be told that your issue is a duplicate of an existing issue
     
  7. JarvisMeier macrumors member

    Joined:
    Aug 10, 2009
    #608
    My big report has been sitting open since October 9th. I sent them sysdiagnose logs
     
  8. arjun_assi macrumors member

    arjun_assi

    Joined:
    Oct 31, 2018
    #609
    What was your bug ID?
     
  9. blesio macrumors regular

    Joined:
    Jun 9, 2011
    #610
    I’ve also reported issues with video recording, the 4K 24fps in particular has some serious problems, the 30fps less so but still..... very bad apple this iPhone ;)
     
  10. JarvisMeier macrumors member

    Joined:
    Aug 10, 2009
    #611
    45073705
     
  11. blesio macrumors regular

    Joined:
    Jun 9, 2011
    #612
    Mine 46124576
     
  12. WilliamG macrumors G3

    Joined:
    Mar 29, 2008
    Location:
    Seattle
    #613
    I can't believe Apple hasn't addressed this yet. Staggering...
     
  13. CPx macrumors 6502a

    Joined:
    Sep 6, 2013
    #614
    I have this with itunes movies in the TV app. Turning off auto brightness helped. I haven't spent much time in Netflix yet.
     
  14. seaw macrumors member

    Joined:
    Jun 15, 2012
  15. JarvisMeier macrumors member

    Joined:
    Aug 10, 2009
    #616
    Seems better but still occasional stutter noticeable during camera pans
     
  16. WilliamG macrumors G3

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    Mar 29, 2008
    Location:
    Seattle
  17. cub4bearin macrumors regular

    Joined:
    Mar 20, 2009
    #618
    I cant see any choppiness on anything in Netflix here.. iPhone XS 44 week production (first week of November).
     
  18. JarvisMeier macrumors member

    Joined:
    Aug 10, 2009
    #619
    Try altered carbon 1st episode. The intro stutters bad.
     
  19. cub4bearin macrumors regular

    Joined:
    Mar 20, 2009
    #620
    can You point to certain time in that episode? Don't really have time to watch the whole thing.
     
  20. blesio macrumors regular

    Joined:
    Jun 9, 2011
    #621
    He did say, the first episode, intro...
     
  21. cub4bearin macrumors regular

    Joined:
    Mar 20, 2009
    #622
    My bad.
    Just watched the intro on my WiFi at home and had zero choppy/stutter.
    iPhone XS 44 week (first week of November production)
     
  22. JarvisMeier macrumors member

    Joined:
    Aug 10, 2009
    #623
    Do you have the 4K HDR plan? I do. It seems to be worse with HDR
     
  23. blesio macrumors regular

    Joined:
    Jun 9, 2011
    #624
    Is the same choppy playback visible on the Xs? I have the Xs Max, I’m thinking of exchanging this one for the Xs.
     
  24. macfacts macrumors 68030

    macfacts

    Joined:
    Oct 7, 2012
    Location:
    Cybertron
    #625
    I don't understand why appAp has these bugs as secret. These aren't security bugs.
     

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