Class Action Lawsuit Filed Over iPhone 4 Glass Breakage

Same Glass as Helicopter Windshields?

Have you ever seen a helicopter drop out of the sky? I did. The windshield broke. Not sure if it landed on a corner though.
 
A friend dropped her Droid, the glass on front shattered. She said "Clumsy me - Oh ! it still works, will wait for upgrade time and just get a new one."
 
Perhaps you should do your maths again. You are right the design is flawed. However the marketing is not incorrect at all. The glass is 20 x stronger 30 x harder. However there's two pieces of glass now. Also the iphone 3g/3gs were glass too. But even still it may be an decrease in chance of breaking per side. But you have to double the chance because of the two pieces.

Numberwise, yes, of course the iphone 4 is more breakable. Physics!

Edit: They obviously had to use the special glass, because breakability wud have been ****! The marketers just decided its a good advertising point

Buddy, maybe you just replied to the wrong guy, but I never did any math to begin with. I don't care if the chances 'double' due to both sides now having glass, hell I wouldn't care if all 4 sides of the damn thing had glass too.

That's not the point.

The point is that the whole statement is completely misleading to the customer, which is exactly what this guy is going after. A class action law suit will prevent **** advertising/marketing like this from happening in the future, and I'm all for it.
 
Newton has been added to the lawsuit, thank you for your input.

The Apple dropped on Newton. Then Apple dropped the Newton. Don't you think Newton's suffered enough already? Let him rest in peace. :)

BTW, if you drop a glass phone on concrete you're going to break something — and it won't be Newton's third law! ;)
 
All I know is that if I were to drop a 3GS and an iPhone 4 from the same height, there is no chance that the back of the 3GS will crack. There is a good chance that the back of the iPhone 4 will crack. How does that make the glass 20x stiffer and 30x harder than plastic?

Even if it was 20x stiffer and 30x harder than plastic doesn't suddenly make it indestructible... It's still glass
 
Heb1228 said:
Since when did dropping a piece of electronics on hard ground qualify as "normal use"? If it broke when she was using pinch to zoom, then sure—that's normal use.

I don't know. I guess if that's not expected use then why is Apple going out of its way to advertise that it's the same glass used in high speed trains and helicopters?

Because smashing a train into a brick wall and crashing a helicopter into the ground is also not expected use?

Would anyone sue because they crashed their helicopter into the ground and the windshield broke? Probably not. They might if a pigeon impacted it and it cracked. I'm betting our iphones could sustain a pigeon impact.

For the forum record, I have dropped my iPhone 4 many times on concrete. By many, I mean 5 times from 3 feet, and one time from 4 feet. It has even been dropped from 3 feet in a parking lot, landed, and skid face down 4 more feet. No breaking, no scratching. No, this does not serve as evidence that it's bulletproof, no more than his daughter dropping it and it breaking serves to prove Apple made a flawed device.

And just because people didn't pay attention in 8th grade physics, or pay attention to how materials react from personal interaction, does not make Apple a bad guy.

Unscratched does not equal unbreakable.
 
a sad t£*t with nothing better to do

besides being greedy and after money from a big company. It's just disgusting how people and companies keep throwing lawsuits at eachother for the slightest reasons. I doubt that Apple is the kind of company, deliberatly producing faulty hardware, they do care, as is evident by their continuing engineering and innovating efforts. Things go wrong some times, but a lawsuit is not the best way of doing this. It only adds to the bank account of a lawyer who could care less. In fact, most lawyers dream about losing a case at first, so they can bring it to a higher court for even more money.. Money that Apple also has to spend on lawyers, which could otherwise go into product development etc. This is true for Apple, as well as other companies, big or small.

Someone bring this to the attention of this sad guy, and have pitty on him.
 
Understand that this may be exactly the same glass or the same treatment process to glass that is used in Helicopter canopies and Bullet Train windshieds. But, there is one MAJOR difference. The thickness of the glass. iPhone's glass is the same as helicopter canopies, but it is also only 1mm or so thick, where canopies are 1/2 in to 3/4 inch thick. It's strength is the same chemically, however, the thickness has a huge impact on it's durability and it's propensity to crack, shatter or chip.

Ok fine, then it's completely irrelevant that this glass is used in trains and helicopters. As such, Apple should remove it and stop misleading people into assuming that it is relevant. The average Joe reads that and assumes their new expensive phone screen should be impact resistant, which it is not. At least not compared to the 3GS or pretty much any other phone out there.
 
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Mac.World said:
rhoydotp said:
only in america :rolleyes:

I got news for you. Europe is equal to or worse than the U.S. with b.s. litigation. Don't think for a second that this is just a U.S. problem.

It is a problem not so common in Europe. We have bs litigation, let there be no doubt. However, it is the design fault of class action suits: It is an opt-out system! You force others to care and act as you start the most stupendous law suits. They should be opt-in.

Most European countries - if not all of them - only allow opt-in models. Opt-out makes no sense and blows the value of any case out of proportion, no matter how ridiculous it is. It only helps lawyers fill their pockets.

On another note: In the German legal system and most other continental European judicial systems the loser has to pay everyones legal cost. The court's fees as well as those of the lawyers rise with the value of the claim. It seems to make sense that way: If you consider your case valid: go risk it. If you don't: Sue for a smaller sum.

It still strikes me as odd: The American society believes in a market that comes with great risks and ever so great opportunities. Yet, the class action industry runs a business that is practically risk free and sports ridiculous chances to win big bucks - if only for the lawyers involved...
 
well done to him and i hope he wins!

I'm sure i remember seeing steve jobs saying on his keynote speech that the glass on the iphone 4 is made of the same glass that they use in aircraft!
 
Right ok... Really makes sense.

Ok... His phone broke.. What a shame! But did apple ever claim that it would be indestructible when being dropped from three feet? What about 10 feet or even a 100 feet?

I say more fool him, buy a glass phone, then dropped it all the time? Buy a cover you clumbsy fool! Insurance might be a good idea too!

Iv dropped my iPhone 4 loads of times since iv had it, never had a problem at all.

Right I'm off to file suit against Tesco, they sold me "dishwasher safe" plates but one smashed when I dropped it against the dishwasher door. How dare they mislead me?!
 
Buddy, maybe you just replied to the wrong guy, but I never did any math to begin with. I don't care if the chances 'double' due to both sides now having glass, hell I wouldn't care if all 4 sides of the damn thing had glass too.

Math is everywhere. You inadvertently used math by stating that now both sides use glass, and that somehow this is evidence that Apple advertising is incorrect. If you were not trying to use it as evidence, you should not have stated it, or stated it as some other off point topic.

The point is that the whole statement is completely misleading to the customer, which is exactly what this guy is going after. A class action law suit will prevent **** advertising/marketing like this from happening in the future, and I'm all for it.

It's not misleading to someone who has a cursory understanding of Physics (like, highschool), or has experienced and interacted with these materials before. Class is very Tough, and is also very brittle. Sheet metal is not all that tough, but isn't brittle hardly at all. Ice is very tough, and also very brittle. Do you understand this? Most people should, even if they didn't get a highschool education.

If you managed to forget the basics of physics AND haven't been paying attention in life, I'm going to have to say that is the individuals fault, not Apple. They have the right to advertise that they are using a tougher glass. They should not have to give everyone who reads the ad a lecture on physics.

I'm one of the first to call out advertisers as spewing bullshiet. However usually what they spew is NOT scientific and vague. This is pretty exact, scientific, and correct. I can't find fault with the fact that they didn't dumb it down for the lowest common denominator.

The solution is a smarter person, not dumber company advertising.
 
Buddy, maybe you just replied to the wrong guy, but I never did any math to begin with. I don't care if the chances 'double' due to both sides now having glass, hell I wouldn't care if all 4 sides of the damn thing had glass too.

That's not the point.

The point is that the whole statement is completely misleading to the customer, which is exactly what this guy is going after. A class action law suit will prevent **** advertising/marketing like this from happening in the future, and I'm all for it.

A guy with nothing better to do I believe. Doesn't he (and others for that matter) realize it's marketing, adds, promotions?! They're designed to make things look all rosy and perfect, so you will buy the product, whatever it is, a car, a phone, washing powder etc etc etc. Always, ALWAYS, read things with a grain of salt so to speak. An example: It's 'INSANELY GREAT', basically means, I've got a great new thing here that I'm excited about that you might like too, check it out, and if you like it please buy it. Nothing INSANE about it, maybe not even 'GREAT', it's all subjective. But all that will happen here is that a few lawyers get richer, and Apple loses money on lawyers, that otherwise could be used to make more great products, which is the case for sooo many other companies big and small....
 
I shattered both glass plates, but don't agree with this lawsuit. I've dropped my replacement phone numerous times without damaging the phone at all. The only reason the first phone broke was because it fell out of my cycling jersey at 40mph and slammed into a rocky ditch. Furthermore, Apple sold me the replacement at an unsubsidized $200, which I believe is below cost.

Although I love apple and all its products, I believe this is one of its flaws....
you dont have to get a replacement phone for just a shattered glass....u can get a replacement back from ifixit.com or any site that offers apples replacement parts for around 50 - 100$....now would you spend an additional 100 to just get a new phone only to break it again......haha...check out the links below--

http://www.dixcase.com/original-iphone-back-cover-housing-glass-black-p-3290.html?language=1
http://www.ifixit.com/iPhone-Parts/iPhone-4-Rear-Glass-Panel/IF182-002
 
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I found that when I used mine as a frisbee, not only did it break....but it didn't come back, either.

Class-action time. I need that $.23
 
Ok fine, then it's completely irrelevant that this glass is used in trains and helicopters. As such, Apple should remove it and stop misleading people into assuming that it is relevant. The average Joe reads that and assumes their new expensive phone screen should be impact resistant, which it is not. At least not compared to the 3GS or pretty much any other phone out there.

No, it's not irrelevant. I mean, seriously? Does this honestly surprise you that helicopter glass is thicker than our iPhone screens? Does it surprise you that thickness of said glass relates to how penetrable or brittle a section of it is?

Do you think Shell should stop advertising that race cars use their oil, just because the Engine of a race car functions differently than your tiny street car? Of COURSE application of any product makes a difference, dur. What is important, and what I hope most people understand, is that ounce for ounce this glass is some of the strongest, strong enough that when they went to work on a billion dollar helicopter project, they determined that this glass was the right product for them.

Of course, I didn't buy my iPhone based on that. Did you?
 
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It is a problem not so common in Europe. We have bs litigation, leg there be no doubt. However, it is the design fault of class action suits: It is an opt out system! You force others to care and act az you start the most stupendous las suits. They should be opt in.

Most European countries - if not all of them - only allow opt in models. Opt out makes no sense and blows the value of any case out of proportion, no matter how ridiculous it is. It only helps lawyers fill their pockets.

On another note: In the German legal system and most other continental European judicial systems the loser has to pay everyones legal cost. The court's fees as well as those of the lawyers rise with the value of the claim. It seems to make sense that way: If you consider your case valid: go risk it. If you don't: Sue for a smaller sum.

It still strikes me as odd: The American society believes in a market that comes with great risks and ever so great opportunities. Yet, the class action industry runs a business that is practically risk free and sports ridiculous chances to win big bucks - if only for the lawyers involved...

soo true indeed, there's stupendous stuff in the EU, but never, NEVER has anyone been able to sue for drying a pet in a microwave or tumble dryer, and then sue the manufacturer because it didn't state in the manual that your pet might be at risk.. There should be a lawsuit against the idiots that even bring such cases to court, no matter what country!

Now if you'll excuse me, I'm going to see what I can break in the house that's worth starting a lawsuit over. :)
 
well having glass on both sides was really a very stupid move by apple but i wont sue them for that lol its my choice to buy it ... tho i know at least 10 people at college who use iphone 4 with shattered glass, thats why i got extra insurance for mine
 
Actually I had my 4g 3 days and dropped like 3 feet and it shattered. I also know a number of people who had it and it did the same thing.

I am probably one of the most clumsy person on earth and I had every single iPhone before this one, and I probably dropped those 1000x in tons of various situations and not once it broke.

I believe Squaretrade also has stats on iPhone 4 having way more returns/issues with glass breakage too.

Before you say "because of the user", I think it's not that you drop it, its the way you drop it. If you look at the design of the iPhone 4, the glass is actually on the edge/lip of the phone, as opposed to previous designs where the bevel actual is the edge of the phone. So at the base of the phone, you can see that if you were to drop the phone and it land at an angle, it would hit the glass directly - other phones before the bevel would act as a brace.

I'm pretty sure it's the design of the phone that makes it more "susceptible" to breakage from older models.
 
Unfortunately for customers who make quick assumptions, Apple's tactics worked here. They called it strengthened, ultra durable glass that is more scratch resistant. Apple did not state that the glass wouldn't break if dropped. If they did, this lawsuit would have a chance.

If Ford built a car that they promised to be ultra-durable and withstands wear, would everybody who owned this car and got into an accident have a case in suing them? Ford didn't say "car will not break if crashed" nor did Apple say "phone will not break if dropped". I'm critical of Apple and don't accept everything at face value, however this is one ridiculous case.

By the way, the only big winners in class action lawsuits are lawyers. Think about it.

I think I'll sue Apple for approving apps that waste my time and lower my productivity...hmm anybody want to join me in a class action? Because you know, just like the guy with the cracked iphone, apple forced me to purchase, download, and use these apps...
 
what do you americans learn in school??? glass, concrete and kinetic energy are friends? i am so sorry for you guys who really believe in advertisement litterally. why did this guy not sue his high school physics teacher??

this is the kind of news that makes the world lough at you. like a dumbass pours hot coffee over her lap and sues the coffee shop cause the hot coffee was hot. really???
 
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