If the fix for a nonfunctioning phone is a case, then Apple needs to provide the case at no cost to the customer.
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Conspiracy against Apple
- Thread starter supercaliber
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If the fix for a nonfunctioning phone is a case, then Apple needs to provide the case at no cost to the customer.
Uh ok, yeah. Just because they may recover means the publicity is good? Right, I'm sure BP loves all the attention they're getting and the billions it's costing them. Maybe in a decade they'll be back to where they were in March of this year.
It is something more than just being the big boy on the block.
Yes, just put a case on it and it just works. How is this an issue?
I am pretty sure Apple/ATT will pony up and provide a voucher.
They are probably just deciding on how to split the cost.
The product doesn't include a case, so it should work without a case.
Apple demonstrates the product being used without a case in all of their marketing materials.
Well, I'm not sure how production of iPhones work, but I think there is a failrure rate of manufacturing to a certain degree for any product. This may be higher than normal.
For instance, I can speak from personal experience I have received a batch of computers with a few DOA. It's not that the company intentionally was like "Send them anyway, even if they don't work" it's more that they were not aware of the problem.
So, depending on their testing procedure they may not realize there is a problem until the market sees it. People make mistakes, including Apple.
So IMO it's not so much Apple is denying the problem, its just they hadn't experienced it.
You Sir need to read a little more and type a little less! As I stated in my OP, I do have a bumper! That only fixed (band aid) the reception issue. The proximity sensor was still a horrendous issue, muting calls, dialing numbers while on a call, hanging up etc. etc. And last but not least my friends and family all have iphones. My son runs an IT department that buys hundreds of phones at a time. He has not ordered the IP4 for the company waiting for all this to soak in. He played with my IP4. For now and I stress for NOW this problem has cost Apple hundreds of IP4 sales from my experience alone. They will just stick with the 1800 3gs that they have. Not what Apple needs!
"""""to the dark side., not an issue, buy a case, give us a voucher for $30,You are perpetuating the problem"""" You just proved my point, according to you, I AM THE PROBLEM, not the dang phone. Like I said get REAL!!
I agree, remember the guy who lost his phone in the bar, it had a case to disguise its identity. I would guess every "tester" had such a case.
I also think that depending on the phone or maybe even your personal bio-physics the problem manifests itself differently. So it is not unreasonable to say that they never truly hit the problem. This might even explain the poorly received initial explanation blaming it only on software.
Buy a case, problem solved.
The reason that I don't believe this to be true is because it represents the best possible scenario for Apple with PR and cost.
If there's a manufacturing issue with a number (i.e. anything from one to every iPhone 4) then they can issue a replacement program, saying that "a small number of devices may have an issue" and that customers can swap them for one without the problem.
This:
1) Solves the problem
2) Helps to mask the true size of the recall (and associated cost)
3) Removes any doubt that this is a design flaw
Apple hasn't done this, so that suggests to me that the problem is a design flaw in either software or hardware and that they simply might not be able to resolve it.
Some people feel that the case takes from the aesthetic appeal that's a big part of why people buy these phones in the first place. I shouldn't have to use a case with my phone for it to make calls any more than I should have to buy a car bra for my BMW in order for the engine to keep running.
Sorry, I will not take advice about typing less from YOU!!!! LOLOLOLOL
The reason your son won't be buying any phones is because of YOU and your hate. Let go of your hate. Let the band-aid work its magic.
Buy a case, problem solved. It fixed my proximity problem too!!!!!
Apple needs to respond
IMO when you stand up as the CEO of a company and say your products are "magical" and "...changes everything, again," you set the product up for intense scrutiny. Putting a real face (Mr. Jobs) together with a marketing message, makes the message much more personal and impactful. That's a good thing when you deliver, but you also set the bar (one that is a matter of personal perception) so high, that any issue much less any actual defect represents a very personal failure. IMO that's what is magnifying these issues and fomenting the venomous reactions. I don't see this as being that surprising or conspiratorial.
The solution on the other hand is a tough one. The brand is no doubt being impacted. Apple needs a perception impacting response. The longer they wait, the greater the damage to the brand and the greater the required response to have an impact.
IMO when you stand up as the CEO of a company and say your products are "magical" and "...changes everything, again," you set the product up for intense scrutiny. Putting a real face (Mr. Jobs) together with a marketing message, makes the message much more personal and impactful. That's a good thing when you deliver, but you also set the bar (one that is a matter of personal perception) so high, that any issue much less any actual defect represents a very personal failure. IMO that's what is magnifying these issues and fomenting the venomous reactions. I don't see this as being that surprising or conspiratorial.
The solution on the other hand is a tough one. The brand is no doubt being impacted. Apple needs a perception impacting response. The longer they wait, the greater the damage to the brand and the greater the required response to have an impact.
I agree with you it does take away from the aesthetics of the phone.
I liked using my other iPhones naked. But hey life isn't always about the aesthetics.
So i bought a case, problem solved!
I know a lot of friends who hate putting cases on Apple products because to them, the Apple ID purists that they are, think that cases make the product ugly.
Putting a case does not solve the problem. Seriously, if the Moto DROID couldn't make calls unless it had a case on it, people would seriously dog on Motorola for making an inferior product. We don't hold Apple to a specific standard, ONLY the standard it has convinced us that it holds. This time, they haven't been able to achieve that standard we have in our minds.
If these iPhone 4 kinda problems surfaced in say...a Sony Xperia, no one would really care because we don't expect other companies to make invincible products. Apple created this image for themselves, any leaks in the hull of a Titanic are huge problem especially when they were not expected.
I can't see why you keep thinking that the current state of a company is indicative of its overall condition. That's like weighing yourself today and saying that's how heavy you always are, or weighing yourself for a week, seeing a trend of weight loss and saying that by the end of the month, you'll be a pile of bones.
The publicity is "good" in that the brand is getting exposure. Whether that in itself is "good" or "bad" is up to debate. Semantics again.
1. True
2. The active desktops are fare nicer than iOS static icons.
3. Never experienced this. Found it fine in this area.
4. Not true and you know this. A Palm Pre overclocked to 1ghh last longer than that. And it had to have the worst battery life on record)
5. Its bigger, but its 4.2 inches. Whats the point here? The screen does not hold a candle to the Retina Display. I will give you that.
6. I have had apps crash on it too.
7. Well, I don't know how deep you are looking, but most users would never see what you do. I agree that iOS is still more polished, but its getting pretty close in this dept as well.
As for me, I returned my Evo because the screen was not sealed properly and could have popped off at anytime. HTC had issues with the first run. Android Marketplace is lame because the developers don't have common ground to develop for. There are just too many different chipsets out there running Google OS. This will keep the Android marketplace in the crapper.
But guess what. It makes calls on a better network with a lower monthly bill.
The iPhone has een beaten down in this department since iPhone 2g. These issues were carried on the back of ATT because it was their network issues. Now Apples phone is causing the issue and coupled to ATT as the only provider is putting anger and frustration in longtime users veins.
Is it so hard to believe that when Jobs said the reception was to be better than any other iphone, users with frustration got extremely happy? They so look forward to an iphone that was upgraded with great new features, but the main feature is the reception. They get home open it up and have more issues with reception only to find out its Apples fault this time!
Really, How could they.. why! I defended the phone and blamed ATT for all of these issues. Now I have no choice but to point the finger at the company that I stuck up for! Apple users are very loyal because Apple makes great solid products. If they don't address this, I have a feeling they just might lose this feeling deep inside of the users promoting and loving their products more than air itself.
I don't think that that's an acceptable solution for an expensive device. I bought a case as well, but that should not be required for the phone to work as it's supposed to. The onus is on Apple, as it would be for any other company, to make good with the customer for selling a flawed product.
I think the OP is an attention whore. This thread is a rehash of everything that's been discussed already but started by someone who just wanted to see people post in his thread. Whether the attention is negative or positive - he doesn't care. He's obviously feeding on it and enjoys the repetition and assertion that a case solves the problem rather than admitting that a case doesn't solve the issue - it only hides/lessens the effects.
Who told you you could spend your money?
The problem isn't in the phone; it's in money. I think we should recall all the money spent on purchasing material goods. Reissue all the $100 bills to $1. People will have less to complain about with potato chips in their mouths and not shiny gadgets in their hands.