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Deals Spotlight: AT&T Discounting Apple's Silicone and Leather iPhone Cases to Just $5 [Updated With AT&T Statement]
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Here is their ordering department's phone number that their rep just gave me: (866) 267-4510.
We need to get on the phone and call them up.
We need to get on the phone and call them up.
The menu system is bad even for a "tech" company. Seems like you hit '1' for home, '6' for more items, then say 'other issue'. Then say it a couple more times because their voice recognition is horrendous. I waited on hold listening to their ads for 12 minutes, then the system disconnected me. Great company.
On the bright side, they were kind enough to note about 20 times (between ads) that they appreciated my patience.
[doublepost=1550635853][/doublepost]Unbelievable. Finally got ahold of someone, asked to talk to a supervisor, stupidly waited 45 minutes on hold with the rep reassuring me every 5-10 minutes that the supervisor was about to handle my call. Finally got told the supervisor had reviewed my case and I was being transferred to her... and they hung up on me. Of course, they didn't call me back.
"Let's try this again. Shop online now" is as clear a bait and switch as I could imagine.
I went through the same thing, guess this is the straw that broke the camel's back. I am ditching them for good.
I basically went through the same process as you two, however, after waiting so long, I said screw it and hung up on them and called AT&T Executive Relations. I had the number (and extension) because I had to deal with them before and it goes right to the same guy that helped me before, so I called and it went to his voicemail and I left a message explaining what happened and now I am just waiting for him to get back to me.
Executive Relations is as high as you can go in most any company (other than obviously The Board & CEO) to get your issue handled. I know some people would probably say, "ohh you called Executive Relations over two $5.00 cases?" Damn right! It did not say sold out when I bought them, and it processed my order, took my $10.88, and then delayed it, and then cancelled it. As far as I am concerned, AT&T owes me two Apple branded cases, one leather and one silicone. I will pay $5.00 for both but really they should be free after being on the phone with incompetent people for 2 1/2 hours!!!
I will keep you updated with what the guy from Executive Relations says.
Edit: Screw it, here is the guys (I forget his name) direct number from Executive Relations, all of you should call so that they have to do something: 1-405-302-4368. You will most likely get his voicemail (which his name is in), just leave a decently detailed message with your callback number and he WILL get back to you. These are the people that have the ability to basically do whatever they want.
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Don’t even waste your time. This isn’t even the first time AT&T has pulled this scam for a low priced accessory, but later cancels orders. Just take a look at slickdeals.
I made the mistake of trying to call just out of principle, but it ended up just being a huge time suck. Got “disconnected” twice after spending time on hold and speaking to different reps. I like to think I’m pretty understanding, but I absolutely cannot stand when CS reps take your number in case you get disconnected, but then do nothing when that actually happens!
If you feel the need to call try the executive relations number above, but don’t waste your energy with general customer service. MacRumors should really reach out for a comment just because they might actually get a response.
I made the mistake of trying to call just out of principle, but it ended up just being a huge time suck. Got “disconnected” twice after spending time on hold and speaking to different reps. I like to think I’m pretty understanding, but I absolutely cannot stand when CS reps take your number in case you get disconnected, but then do nothing when that actually happens!
If you feel the need to call try the executive relations number above, but don’t waste your energy with general customer service. MacRumors should really reach out for a comment just because they might actually get a response.
Update 2/20: In the days following news of the iPhone case sale at AT&T, many users began pointing out that their orders were cancelled. In emails sent to these shoppers, AT&T noted, "This item flew off our shelves and isn't available anymore."
Now, an AT&T spokesperson has now provided the following statement to MacRumors, apologizing for the incident and giving the affected customers a 30 percent discount code:
"Customers who placed their order after our stock was depleted were never charged. We have apologized for the inconvenience and are offering them a 30% discount on other accessories."
Now, an AT&T spokesperson has now provided the following statement to MacRumors, apologizing for the incident and giving the affected customers a 30 percent discount code:
"Customers who placed their order after our stock was depleted were never charged. We have apologized for the inconvenience and are offering them a 30% discount on other accessories."
I was disappointed when my orders were cancelled. I guess it was just too good to be true. Maybe if I'd gotten in earlier I would have had better luck. Oh well, nothing ventured nothing gained. I'll think long before any other AT&T accessories orders, though. I did get my wife an iPhone XS Max case (non-Apple) and it was shipped pretty quick, so we at least got one case for five bucks.
I got AT&T to give me a leather folio case, for $5.00! Also, a silicone case for $5.00! Executive Relations really hooked me up!
For a phone company, you would expect a better phone system to handle customer calls.
Alright I’m going to call now.I got AT&T to give me a leather folio case, for $5.00! Also, a silicone case for $5.00! Executive Relations really hooked me up!
I got AT&T to give me a leather folio case, for $5.00! Also, a silicone case for $5.00! Executive Relations really hooked me up!
I called and left a voicemail with (I think his name was?) Curtis. Fingers crossed! ... gosh voicemails are so awkward.
Right?! I didn't know how to approach the voicemail. I rambled a bit.
ahaha did you get Curtis also? Or is it Chris? Regardless I'm just proud I didn't tell my life story per usual.
I couldn’t make out his name, so I didn’t address him by it. Voicemail definitely wasn’t super clear. I used the phone number posted above.
I'm willing to bet zero people in this thread have received any communication or a 30% code.
A solid bet. I'm further willing to bet that many AT&T brick and mortar stores have supply. One of my local AT&T stores had the red iPhone 8 Plus case in stock, but the manager refused to sell it to my at the online price. He stated some BS company policy about not being able to mark things down more than 75%. Rings completely arbitrary to me. Much like most of the decision making at AT&T.